Lead Server

Company Description High Sociétéa is Canada’s first luxury afternoon tea experience hosted aboard a panoramic glass-roof double-decker bus. The company offers premium teas, refined food service, and live entertainment while guests take in views of Toronto’s most iconic landmarks.

This immersive concept transforms traditional afternoon tea into a dynamic moving venue that blends hospitality, tourism, and performance. Team members contribute to a high-end, guest-focused atmosphere that emphasizes exceptional service and memorable experiences. Working at High Sociétéa means joining a creative, growing brand at the intersection of luxury dining and unique city experiences.

Role Description The Lead Server is a full-time, on-site role based in Toronto, ON, responsible for overseeing the guest service experience aboard the High Sociétéa bus. In this role, the Lead Server greets guests, explains the afternoon tea experience, takes and manages orders, serves food and beverages, and ensures that all service standards are consistently met. The Lead Server coordinates the front-of-house team during each service, assigns sections, supports teammates, and helps resolve guest concerns promptly and professionally. This position also assists with table setup and breakdown, ensures cleanliness and safety standards are maintained on board, and collaborates closely with the culinary and entertainment teams to deliver a seamless and enjoyable experience. The Lead Server may contribute to training new staff, managing reservations flow, and providing feedback to improve service operations.

Qualifications

• Strong front-of-house service skills, including table service, order management, and high-end guest interaction.
• Experience in a lead or supervisory serving role, with the ability to coordinate and support a small service team.
• Excellent communication, conflict resolution, and interpersonal skills for engaging diverse guests and colleagues.
• Proven ability to work in fast-paced, dynamic environments, ideally in luxury dining, hospitality, or tourism settings.
• High attention to detail, with a focus on presentation, cleanliness, and safety in confined or mobile spaces.
• Reliable, punctual, and comfortable working on a moving vehicle and being on their feet for extended periods.
• Availability Thursday to Sunday's for evenings, weekends, and holidays as required by service schedules.
• Food handling and responsible alcohol service certifications (or willingness to obtain) are an asset.
• Previous experience in Toronto’s hospitality or tourism industry and familiarity with the city’s landmarks are beneficial.
• Ensure food presentation, cleanliness, and safety standards are consistently maintained.
• Assist with staff training, onboarding, and coaching.
• Monitor inventory, communicate operational issues, and help resolve guest concerns.
• Ensure opening and closing procedures and service checklists are completed.
• Communicate effectively with management and support smooth daily operations.

How to Apply: Please email your resume to [email protected] with the subject line “Lead Server Application.”

If you’re passionate about hospitality, enjoy leading a team, and take pride in delivering outstanding service, we’d love to hear from you!