Learning Services Assistant - FLAS - App D

Find Your Spot at Humber

At Humber, we are a vibrant, diverse community of professionals dedicated to providing an exceptional learning experience for our students. Through our strategic vision and exciting new brand Builders of Brilliance, we are co-constructing a new model of polytechnic education for Ontario, Canada, and the world. We are committed to ensuring Humber offers the right programs, with the most effective teaching and learning approaches, to prepare exceptional leaders for our industries and communities.

To achieve our vision, we take finding and developing the right talent very seriously. We offer a collegial, collaborative, inclusive environment in which each individual is supported to grow and bring their best each day.

If you are excited by the prospect of contributing to our vision for learning, if you would like to be part of building a new model of polytechnic education, of ‘building brilliance’, in one of Canada’s preeminent higher education institutions, then here is your opportunity to join our dynamic team.

Job Details:

Position Title: Learning Services Assistant

Status: Appendix D

Hours: 37.5 hours per week

Faculty/Department: Faculty of Liberal Arts & Sciences

Campus/Location: Fully on-campus

Payband: D
Salary Range: $28.38 - $32.70
Starting Salary: $28.38; Progression through the payband is in accordance with the increments in the payband as outline in the Full-Time Support Staff Collective Agreement based on actual service in the payband.

About the Faculty of Liberal Arts & Sciences at Humber:

The Faculty of Liberal Arts & Sciences is proud to say that we are a part of every student’s experience at Humber, whether they are enrolled in one of our programs directly or through one of the five other Faculties at Humber. We offer courses in Critical Reading and Writing, Professional Communications, Mathematics, Social Sciences, Humanities, Science, and many other discipline areas that are at the core of a polytechnic education. Our faculty are dedicated to providing students with an opportunity to explore curriculum that will enhance their academic, personal, and professional life through a combined focus on an applied and liberal education. We are the education that students will take with them, no matter where the path may lead them.

About the Learning Services Assistant (LSA) Role:

The Faculty of Liberal Arts & Sciences is seeking a customer-focused and highly organized Learning Services Assistant to provide exceptional front-line support to students, faculty, staff, and visitors. As the first point of contact for the Faculty, the successful candidate will respond to in-person, telephone, and email inquiries, provide accurate information regarding programs, courses, and institutional services, and ensure a welcoming, professional, and service-oriented environment.

The Learning Services Assistant plays a key role in the daily operation of the Faculty office by coordinating administrative services, supporting faculty and students, managing office resources, and assisting with events and special projects. The incumbent exercises sound judgment, resolves routine inquiries, and connects students and employees with the appropriate resources and supports.

Key Responsibilities

• Deliver exceptional customer service and frontline support to students, faculty, staff, and external stakeholders.

• Respond to and triage in-person, telephone, and email inquiries, providing accurate information and referrals.

• Coordinate class cancellation communications and support student and faculty administrative needs.

• Manage mail, courier services, office supplies, room bookings, and general office operations.

• Assist with Faculty meetings, events, orientations, surveys, and the distribution of student materials and resources.

• Maintain common spaces, printer stations, and office equipment, coordinating repairs and service requests as needed.

About You:

You are passionate about working at Ontario's largest Polytechnic; you thrive on improving productivity and quality that contribute to team success! If this sounds like you, keep reading:

Education

Diploma in Office Administration, Business Administration, or a related field, or an equivalent combination of education and experience.

Experience/Skills

• Demonstrated experience providing exceptional customer service in a fast-paced office, academic, or service environment.

• Strong organizational, communication, and problem-solving skills with the ability to manage multiple priorities.

• Proficiency in Microsoft Office 365 applications, including Outlook, Word, Excel, and Teams.

• Ability to work independently, exercise sound judgment, and build positive working relationships with diverse stakeholders.

At Humber Polytechnic, we don’t just accept difference, we celebrate it! Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If your experience is close to what we’re looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Humber!

What’s In it for you?

• An opportunity to have an impact with a post-secondary institution, poised to do great things.

• Diverse, hard-working, committed team of people who care about each other.

• Tools and technology that will allow you to succeed at your job.

• Amazing perks

• Highly supportive work culture

We thank you for your interest in working with Humber Polytechnic. Only applicants selected for an interview will be contacted. Consideration for Support Staff (Article 17 of FT Support Staff and Article 19 of PT Support Staff) positions will be given to internal employees in accordance with the respective Collective Agreements.

Equity, Diversity, and Inclusion

Humber Polytechnic is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment. Humber supports employment equity. Racialized workers, women, Indigenous workers, LGBTQ2S+ workers and workers with disabilities are encouraged to apply. For the purpose of statistical data collection, applicants are strongly encouraged to voluntarily self-identify. Humber’s diverse workplace also supports Francophone workers and young workers.

Accommodation

Humber Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Talent Acquisition team will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.

Anti-Discrimination Statement

At Humber Polytechnic, all forms of discrimination and harassment are prohibited. All employees and applicants have the right to work in an environment that is free from discrimination and harassment. If you need assistance with concerns related to discrimination and harassment, please contact the Office of Human Rights and Harassment ([email protected]).