Posted 4 days ago
Level 2 IT Help Desk Technician
@ Service Inspired Restaurants
Oakville, Ontario
Overview
Service Inspired Restaurants is hiring a Level 2 IT Help Desk Technician to manage host servers, networks and data center systems across its restaurant brands. The role covers system administration, troubleshooting, security, backup and a 60-plus branch WAN, and requires a computer science degree or equivalent experience. The posted salary is CAD $55,200 to $62,100 per year.
Responsibilities:
- Manage and maintain host servers, networks and data center systems
- Establish user accounts, backups and disaster recovery procedures
- Troubleshoot complex issues and lead problem-solving with vendors
- Manage the 60-plus branch private MPLS WAN and mobile device inventory
- Train technical staff on new software and hardware
Requirements summary:
- Degree in computer science or equivalent experience
- Seven years of complex systems administration experience
- Expert knowledge of Windows Server, Active Directory and VMware
- Expertise in IPv4 networking, firewalls and VLANs
- Experience with iSCSI SAN technologies is required
Tools & skills
Source and dates
Employer career site / ATS feed · icims
- Employer posting date
- 2026-11-03
- First seen by our source
- 2026-11-03
- Source record updated
- 2026-11-03
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | IT |
| Experience | 7+ years |
| Work setting | Office, Client sites |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Encouraged to apply | People with disabilities |
| Education | Bachelor’s degree (preferred) |
| Fields of study | Computer Science |
| Perks mentioned | Retirement plan, Tuition support, Performance bonus, Employee discount, Wellness, Free or discounted meals |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Service Inspired Restaurants
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
At Service Inspired Restaurants we take great pride in our diverse portfolio of restaurants and believe a brave, bold and results-driven culture inspires and creates new opportunities for everyone. Our values and promises are not simply a dream, vision, or mission, but a way of life for every person that becomes or wants to become a member of our team. Our goal is to be the first choice of our guests, team members, supplier partners, communities and investors by living our values and promises in everything we do. These values and promises describe how we conduct business, achieve our goal, and live our passion. We offer opportunities at the corporate level, as well as across all our concepts, including: Jack Astor’s Bar and Grill®, SCADDABUSH Italian Kitchen & Bar®; Reds® Wine Tavern, The Loose Moose® and The Antler Room, Duke's Refresher® + Bar and Abbey’s Bake House in Muskoka. So what are you waiting for … come learn more and see if you have what it takes to join our team!
- LinkedIn followers
- 14,942
- People associated on LinkedIn
- 595
- Reported office locations
- 5360 S Service Rd, Burlington, ON L7L 5L1, CA
- Business categories
- Impact Investing
- Financial Services
- Other recorded names
- Service Inspired Restaurants
- Service Inspired Restaurants (SIR Corp.)
- Specialties
- Owns and Operates full service restaurants.
- Profile identifies a recruitment agency
- No
- Reported total investment
- 48,722,678
Currency and observation date were not supplied; this is not a current valuation or a funding round.
At Service Inspired Restaurants we take great pride in our diverse portfolio of restaurants and believe a brave, bold and results-driven culture inspires and creates new opportunities for everyone. Our values and promises are not simply a dream, vision, or mission, but a way of life for every person that becomes or wants to become a member of our team. Our goal is to be the first choice of our guests, team members…
| Field | Value |
|---|---|
| Industry | Restaurants |
| Company size | 5,001-10,000 employees |
| Headquarters | Burlington, ON |
| Organization type | Privately Held |
| Year founded | 1992 |
| Specialties | Owns and Operates full service restaurants. |
| Open jobs on Jobsy | 48 |
| View page |
About Us
At Service Inspired Restaurants we take great pride in our diverse portfolio of restaurants and believe a brave, bold and results-driven culture inspires and creates new opportunities for everyone. Our values and promises are not simply a dream, vision, or mission, but a way of life for every person that becomes or wants to become a member of our team.
Our goal is to be the first choice of our guests, team members, supplier partners, communities and investors by living our values and promises in everything we do. These values and promises describe how we conduct business, achieve our goal, and live our passion.
Our Brands
Jack Astor’s Bar and Grill®SCADDABUSH Italian Kitchen & Bar®Reds® Wine TavernThe Loose Moose® and The Antler RoomDuke's Refresher® + BarAbbey’s Bake House Muskoka
Be A Part of Our StoryYour potential is limitless and here’s our investment in you:
- Competitive Pay
- Extended Health & Dental Benefits
- Accelerated Leadership Program
- Career Development and Mentorship
- Tuition Reimbursement Program
- Employee Assistance and Wellness Programs
- Team Member Meal Discounts
- Employee Referral Bonus Program
- Dining Discounts at all Locations
- RSP Matching
About The Job
- Manage the day-to-day operations of the host computers by monitoring system performance, configuring, maintaining and repairing. Ensures that records of system downtime and equipment inventory are properly maintained. Applies revisions to host system firmware and software. Works with vendors to assist support activities where required.
- Develops new system and application implementation plans, custom scripts and testing procedures to ensure operational reliability. Trains technical staff in how to use new software and hardware developed and/or acquired.
- May guide or provide work direction to technical staff, contract staff and / or student employees.
- Performs troubleshooting as required. As such, leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
- Establishes, maintains and manages user accounts. Installs, modifies and maintains systems and utility software on server computer systems. Provides user support related to servers and other software.
- Establishes guidelines and methods for the installation and management of the host computer operating systems, disk arrays, network switches, tape libraries and other components.
- Ensures high availability and acceptable levels of performance of mission critical host computer resources.
- Develops procedures to maintain security and protect systems from unauthorized use, acts of nature and user abuse.
- Develops procedures, programs and documentation for backup and restoration of host operating systems and host-based applications.
- Develops and coordinates project directions and schedules to maximize benefits and minimize impacts on the customer organizations. Provides leadership in planning and implementation of projects for computer operations and enterprise systems administration.
- Develops tools, procedures, and documentation and training sessions for Operations, Client Support and Systems Development staff to assist with work.
- Manages the data center and computer host systems including hardware, software and equipment such as air-conditioning system, UPS (uninterrupted power system) and Access Control system.
- Stays current with technological developments in systems administration technology and security and recommends ways for the company to take advantage of new technology.
- Management of 3rd Party relationship for existing Private MPLS (DSL based) WAN consisting of over sixty branch locations. Design, Management and Support of branch IT infrastructure is responsibility of this position.
- Maintenance, Support and Troubleshooting in a timely manner of complex automation applications for numerous business processes throughout the enterprise is a key accountability.
- Configuration, Deployment and Management of mobile device inventory and related technologies: Corporate smart phones, User BYOD program, Field utility devices (iPads, etc)
- Management/Maintenance of a significant library of Internet domain registrations (.ca, .com). Monitoring health/backup, etc of the many Internet Web server platforms being used throughout the organization.
- Performance of other IT related duties as assigned.
About You
- Degree in Computer Science or related discipline. (Substantial and relevant experience may substitute for the degree requirement on a year for year basis). Seven (7) years’ work experience in complex Systems Administration, design, programming and support of hardware and software systems.
- Some familiarity with SQL (Query writing, Stored Procedures) is a significant asset.
- Expert level knowledge of: all current MS Server and Workstation Operating systems required including W7 and above clients, Mac OS and Server 2008r2 or newer.
- Expert in use of: Active Directory, Group Policy, MSSQL Server administration and VMWare VSphere /ESXI Virtual server and VMWare Workstation environments.
- Expert level with respect to Ipv4 networking technologies, Firewall, Router and Layer-3 switch configuration including complex VLANs.
- Experience with iSCSI SAN technologies is required. Specific experience with HP Lefthand iSCSI SANs a significant asset.
- Powershell experience is an asset.
- Well versed in Enterprise backup as well as Disaster recovery planning and procedures. Able to use system performance monitoring tools, packet capture utilities, etc.
- Effective project management techniques, principles and practices of effective management and supervision.
- Ability to: plan, organize and document complex system design activities and to configure systems to be consistent with institutional policies/procedures; communicate technical/complex information both verbally and in writing; establish and maintain cooperation, understanding, trust and credibility; perform multiple tasks concurrently and respond to emergency situations effectively.
- Experience in a geographically distributed network and application environment is required.
- Relevant work experience in the distributed retail or hospitality industry is a definite asset.
- Possess five values that define our people:
- Hospitality. Enhancing the dignity, comfort and well-being of Our People
- Authenticity. Being forthright, truthful and transparent with Our People
- Quality. Working to always improve the experience of Our People
- Fun. Bringing the spirit of laughter, celebration, sharing and joy to Our People
- Courage. Acting with conviction in the balanced interest of Our People
Service Inspired Restaurants® is committed to fair and equitable recruiting practices in accordance with the Accessibility for Ontarians with Disability Act (AODA). Persons with disabilities are encouraged to come forward at any stage of the recruitment process to request accommodations, if needed. Members of our team will consult and create processes that provide individuals with disabilities the best possible recruitment experience.
Min
CAD $55,200.00/Yr.Max
CAD $62,100.00/Yr.Journal
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