Posted 11 days ago
Logistics Representative
@ TELUS
Toronto, Ontario
Overview
TELUS is hiring a Logistics Representative to support Channel Partners and internal stakeholders on inventory inquiries, system transactions and process improvement within Supply Operations. The work involves resolving inventory issues, processing orders and returns, generating system reports and collaborating with account managers and 3PL warehouses. The posting requires 3+ years of customer service experience, call centre experience and strong communication skills.
Responsibilities:
- Respond to channel partner and internal inventory inquiries
- Process system transactions such as orders, RMAs and PO conversions
- Generate system reports
- Document processes and support special requests
Requirements summary:
- 3+ years customer service experience
- Call centre experience
- Strong understanding of wireless business operations
- Excellent verbal and written communication
- SAP experience an asset
- French bilingualism an asset
Tools & skills
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2026-10-26
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-31
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Supply chain & logistics |
| Experience | 3+ years |
| Travel | air: none · ground: none |
| Work setting | Office, Client sites |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
Summary and details written by AI from the posting; the employer’s posting is the authority.
TELUS
| Field | Value |
|---|---|
| Headquarters | Vancouver |
| Open jobs on Jobsy | 155 |
Description
Position Overview:
We are looking for a Logistics Representative who will play a critical role in supporting our Channel Partners and/or Internal Stakeholders, drive operational efficiencies and effectiveness within Supply Operations, including:
- Opportunity identification
- Customer Experience/L2R
- Team Player
This is a role that will work with our amazing team including but not limited to our Account Managers, Dealer Development Managers, Channel Partners, Business Stakeholders and 3PL Warehouse(s) ensuring strong collaboration.
Role for Logistics Representative
- Respond to Channel Partners and/or Internal Stakeholders on inventory related inquiries and/or issues; investigate, resolve and document when required
- Process system transactions; order creation, RMA creation, serial number look-up, PO Conversions, order and/or return system fix requests, etc.); make required adjustments as required
- Generate various system reports
- Provide support on tasks related to: step by step process documentation, back up support, special requests, etc.
- Performs other functions as assigned
Qualifications
Required Knowledge
- Strong understanding of the wireless business and/or operations
- Customer Service experience required 3+ years
- Experience in a Call Centre environment
- SAP experience asset
- Knowledge of Microsoft Office Suites
- Ability to embrace and adapt to change in a continuous learning environment
- Excellent verbal and written communication skills
- Ability to Multi-task, work in fast-paced and demanding environment
Skills & Abilities
- Proven analytical abilities – needs assessment, business case development, financial modeling, impact assessments, some knowledge of business intelligence skills and tools (ie: DOMO, tableau)
- Proactive mindset to identify process improvement opportunities
- Bilingualism (French/English) asset
- Systematic approach to solving problems
- Hyper-focused on delivering great customer experiences aligned to our outcomes
- Adept at working in a highly-collaborative lean, agile environment
- Well-versed in the interplay between business, technical and customer needs
- Highly detail oriented, organized, and have exceptional analytical skills
- Ability to work independently
- Detail oriented, yet able to stand back and appreciate the big picture
- Sense of urgency and ability to drive issues to closure despite competing priorities from various stakeholders
- Able to deal with ambiguity and complex issues and concepts
Journal
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