Loss Prevention and Facilities Agent

ABOUT RENNAÏ

Rennaï is a fast-growing retail beauty and modern self-care brand on a mission to make 360° self-care simple, inspiring, and accessible. Our retail ecosystem combines curated global beauty products with personalized wellness services that nurture the mind, body, and soul.

RESPONSIBILITIES

Monitoring & Control

• Monitor store premises using CCTV cameras and physical patrols to detect and deter suspicious activity.
• Maintain a strong presence on the sales floor to discourage potential theft and ensure visible security.
• Perform facility check rounds to ensure proper functioning and identify risks or anomalies.
• Immediately report any breakage, defect, or situation that may compromise store safety.

Loss Prevention Strategies

• Implement and enforce loss prevention policies and procedures to minimize stock loss, including theft, fraud, and employee‑related issues.
• Identify vulnerabilities and recommend improvements to security systems and procedures.
• Verify the functioning of essential equipment (security systems, cameras, alarms) and report failures.

Incident Investigation

• Conduct investigations in cases of theft, fraud, or any security violation, ensuring evidence is properly collected, documented, and reported.
• Work closely with law enforcement when necessary to support investigations and provide required information.
• Document incidents related to facilities (major breakages, operational risks, structural issues) and assist the supervisor in root‑cause analysis.

Customer Service & Training

• Provide excellent customer service by assisting clients and staff with security concerns, responding to questions, and advising on best loss‑prevention practices.
• Train store employees on loss prevention, including identifying suspicious behaviors, reporting incidents, and respecting safety protocols.

Safety & Emergency Response

• Monitor safety risks or emergency situations and respond quickly.
• Assist in managing emergency procedures, including evacuation protocols, first aid, and crisis management.
• Support the implementation of facility‑related emergency measures (power outages, infrastructure issues, evacuations).

Facilities: Coordination & Maintenance

• Collaborate with store management and cross‑functional teams to develop and implement loss prevention strategies.
• Maintain effective communication channels with management, employees, and external stakeholders to ensure a secure retail environment.
• Coordinate vendor access to facilities (repairs, maintenance, cleaning, security) and follow up on interventions.
• Proactively communicate facility issues to store management and the supervisor.

SKILLS & EXPERIENCE REQUIRED

• Post‑secondary education.
• Proven experience in loss prevention, security, or a related field, preferably in retail.
• Strong knowledge of loss prevention techniques, security systems, and best practices.
• Excellent observation and monitoring abilities with strong attention to detail.
• Ability to make quick decisions and remain calm under pressure.
• Exceptional customer service skills and professional interaction with clients and staff.
• Strong written and verbal communication skills.
• Excellent problem‑solving and analytical abilities.
• Proficiency in using security equipment and systems, including CCTV and alarm systems.
• Loss Prevention (LP) card and certification required.
• Professional appearance and demeanor.
• Flexibility to work evenings, weekends, and holidays as needed.

BONUS POINTS IF YOU

• Have training or certification in criminal justice, security, or a related field.

Join our dynamic team and be part of a luxurious beauty experience that empowers individuals to embrace their uniqueness. Together, let’s create an inspiring space where beauty and confidence flourish, making a lasting impact on our customers’ lives.