Maintenance Associate

About the Position:

Maintenance Associates report to the Senior Regional Manager and contribute to the successful operations of our apartment complexes. This role is primarily responsible for the general, preventative, and repair maintenance of a complex of buildings, as well as apartment units and grounds, and supports our Toronto East portfolio. This role responds to emergency situations during and after hours to resolve immediate safety concerns. In addition, this role supports a variety of maintenance activities, including minor carpentry, electrical, plumbing, and painting, to ensure service and support is provided to residents.

Key Responsibilities:

Customer Service

• Ensure that a superior level of co-operation, service and support is provided to residents
• Promptly respond to resident issues and service requests

Operations

• Perform general and specialized maintenance and repairs to site properties and surrounding properties under the direction of the site managers
• Complete assigned service requests for both in-suite (interior and exterior) and common area issues in a timely manner
• Complete in-suite turnover activities, including both light and heavy maintenance; this could include repair or replacement of appliances, kitchen or bathroom fixtures, basic carpentry, etc.
• Complete appliance repairs, routine plumbing repairs, repairs and maintenance requiring carpentry skills, painting, basic electrical repairs, and safe use and maintenance of tools
• Inspect grounds, facilities, and equipment to determine if repairs or preventative maintenance is required
• Take initiative to correct deficiencies as necessary by maintaining clean and garbage free lobbies, hallways, and properties, replacement of light bulbs, plumbing, electrical etc.
• Responsible for enforcing the terms of lease agreements, such as rent collection, rules and regulations, and following procedures of serving notices to residents
• Maintain cleanliness and organization of all electrical, mechanical and work areas (including supply and storage areas)
• Perform all facets of the job in accordance with the legislation applicable to the jurisdiction, including: Health and Safety standards, WHMIS, AODA, PIPEDA and Human Rights
• Comply with health & safety procedures, ensuring the use of required safety equipment, and identifying unsafe practices and conditions while maintaining a clean and safe working environment
• Ensure all areas are free of hazards and where not able to resolve, ensure management are informed for immediate resolution
• Maintain regular and timely documentation of maintenance activities
• Respond to after-hours emergencies when on call
• May be required to work with contractors and monitor work progress
• All other duties within the scope of the job, as requested by management

Compensation:

The expected annualized base salary range for this position is $50,000 - $60,000. The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, and relevant education or training.

Base salary is only one component of Hazelview’s competitive total rewards package. Other offerings also include quarterly bonuses, recognition rewards program, comprehensive health and dental benefits, continuous development opportunities, and a variety of paid time off plans (e.g. vacation, wellness, volunteering, summer flex days).

Job Requirements:

Education and Experience:

• Completion of High School or general education degree (GED)
• 2+ years of maintenance or related experience
• Flexibility to work on-call on a rotating schedule (evenings & weekends) is required
• Proficient with use of basic handheld and electrical tools
• Knowledge of plumbing, electrical, drywall, carpentry, painting, etc.
• Certification/license from one of the trade professions a definite asset
• Must be familiar with the community rules and regulations
• Exposure to multi-residential or other related industry asset class considered an asset
• WHMIS certified would be an asset
• Knowledge of mechanical and HVAC systems would be an asset

Qualifications:

• A commitment to "Best in Class" Customer Service
• Ability to accurately listen, understand and respond to issues appropriately
• Ability to work and act independently using good judgment when assessing difficult situations
• Strong problem-solving skills
• Self-motivated individual with a “can-do” and “no task is too big or too small” attitude
• Superior organizational and time management skills with ability to multi-task/prioritize and work under tight timelines
• A demonstrated high degree of integrity, diplomacy, discretion and confidentiality
• A professional demeanor with strong communication skills
• Ability to speak other languages is considered an asset.
• Actively championing diversity, equity and inclusion to create an environment of belonging

Hazelview Property Services Inc. is an inclusive and equal opportunity employer. If you require an accommodation to participate in any aspect of the recruitment process or to perform essential job functions, please let us know. We will work with you to accommodate your needs and in accordance with all applicable legislation. Information related to accommodation requirements will be addressed confidentially.

Our vision for sustainability is to foster happy, healthy, thriving communities where we operate. We recognize that it is the responsibility of Hazelview to create an inclusive environment that respects the dignity and diversity of all team members. To learn more, please visit the following link: https://www.hazelviewproperties.com/about/sustainability

About the Company:

We create value for people and places

At Hazelview Properties, we take great pride in creating rental communities that people are proud to call home. For over 25 years, residents in >200 buildings across Canada have trusted us to deliver thoughtfully designed, well-maintained, and welcoming places to live—places that go beyond housing to offer real value and a true sense of belonging.

Our portfolio includes both purpose-built rental communities and revitalized vintage buildings, each designed to meet the needs of today’s renters with modern amenities, sustainable features, and prime locations. Backed by responsive, responsible property management, we deliver an experience rooted in care, quality, and community.

We’re more than just property managers—we’re community builders. From resident-focused programming to initiatives that support well-being and resilience, our commitment is to create spaces that feel like home and inspire pride in place.

Our Core Values:

• Trust
• Ambition
• Collaboration
• Ownership Mindset
• Having Fun