Manager, Clinical Contracts

Job Description

Reporting to the Director of Procurement, the Manager of Clinical Contracts is responsible for managing the full contract lifecycle, supporting supplier negotiations, monitoring contractual compliance, and maintaining accurate contract records. Key responsibilities also include coordinating the tracking, reconciliation, and collection of supplier rebates and financial incentives, working collaboratively with Finance, suppliers, and internal stakeholders to maximize contract value and support operational efficiencies.

This position will be based at our Head Office in Markham, Ontario. Extendicare offers a hybrid working environment.

Key responsibilities include:

• Manage the full lifecycle of clinical supplier contracts, including review, negotiation, execution, renewals, amendments, and ongoing administration.
• Support the Director of Clinical Contracts in negotiating supplier agreements to ensure favourable terms, compliance, and alignment with SGP/Extendicare’s business objectives including supporting the team leading Extendicare’s long-term care redevelopment program.
• Review contract terms to identify key obligations, financial considerations, compliance requirements, and potential risks.
• Coordinate the tracking, reconciliation, and collection of supplier rebates and financial incentives, working closely with Finance and suppliers to ensure accurate and timely payments.
• Monitor supplier commitments, including pricing, rebates, service levels, contract renewals, and performance requirements to ensure compliance and maximize contract value, including hyper-care support of the long-term care redevelopment team around new home commissioning and openings.
• Collaborate with Legal, Finance, Procurement, Operations, and suppliers to facilitate contract approvals, resolve issues, and support successful contract implementation.
• Maintain accurate contract records, tracking tools, and reporting within Salesforce, SharePoint, and other applicable systems.
• Support the preparation and review of RFx documentation, supplier proposals, and related agreements.
• Identify opportunities to streamline contract processes, improve operational efficiencies, and strengthen contract compliance.
• Build strong relationships with internal stakeholders and suppliers, providing contract-related guidance and supporting strategic clinical contracting initiatives.
• Assist with special projects and other clinical contracting initiatives as directed by the Director of Clinical Contracts.
• Complete other duties as assigned.

What we’re looking for:

• 4–8 years of experience in contract management, healthcare procurement, supplier contracting, or a related field, preferably within healthcare or a regulated environment.
• Experience reviewing, negotiating, and administering supplier agreements, including pricing structures, rebates, financial incentives, and contractual obligations.
• Experience in healthcare, long-term care, healthcare distributions, group purchasing organizations, or clinical supply contracting is considered an asset.
• Demonstrated ability to manage multiple contracts, deadlines, and competing priorities in a fast-paced environment.
• Excellent negotiation, problem-solving, organizational, and attention-to-detail skills.
• Strong interpersonal, written, and verbal communication skills, with the ability to collaborate effectively with suppliers and cross-functional stakeholders.
• Sound judgment, professionalism, discretion, and the ability to identify and escalate contractual or compliance risks appropriately.
• Proficiency with Microsoft Office applications, particularly Excel, and experience using Salesforce, SharePoint, or other contract management systems is considered an asset.
• Demonstrated ability to work independently, take initiative, and recommend process improvements while maintaining a collaborative, service-oriented approach.
• Strong commitment to accountability, accuracy, continuous improvement, and achieving positive business outcomes.

What Extendicare has to offer:

At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and recognize achievement. As a valued member of our team, you can expect:

• Continuous mentorship, support for life-long learning and growth opportunities
• Opportunities for advancement and career growth within the organization
• A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work.
• Employee Family Assistance Program.
• Robust benefits package

Extendicare is a leading provider of care and services for seniors across Canada, operating under the Extendicare, ParaMed, Extendicare Assist, and SGP Purchasing Network brands. We are committed to delivering quality care to meet the needs of a growing seniors’ population, inspired by our mission to provide people with the care they need, wherever they call home. We operate a broad network of long-term care homes (both owned and under management contracts), deliver over 24 million hours of home health care services annually, and provide group purchasing services to third parties representing approximately 157,000 beds across Canada. Extendicare proudly employs more than 30,000 qualified, highly trained and dedicated team members who are passionate about providing high-quality care and services to help people live better.

#ExtendicareSGP

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At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.​

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We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

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Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.​

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We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.​

Extendicare is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.

Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at [email protected].

We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.