Manager, Growth Enablement – Account Management

The salary range for this position is $70,000 to $80,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

The Manager, Growth Enablement – Account Management partners with the Senior Director, Growth Enablement in translating Account Management priorities into practical strategies, tools, and processes that strengthen Member retention, engagement, optimization, and growth. This role is responsible for developing and ensuring the execution of the Emerging Member portfolio strategy, including a scalable engagement model, portfolio performance, Member communications, and value delivery. The Manager will also support account planning, business reviews, renewals, RFPs, QBRs, reporting, and other strategic initiatives across the Account Management organization.

If you were to come on board as our Manager, Growth Enablement – Account Management, we’d ask you to do the following:

• Emerging Member Portfolio Strategy
  • Lead the development and evolution of the Emerging Member portfolio strategy, establishing a scalable growth framework that advances Member retention, engagement, value realization, optimization, and long-term revenue growth.
  • Design and continuously improve the Member engagement model, including lifecycle management, segmentation strategies, service standards, governance, and success metrics to deliver a consistent and differentiated Member experience.
  • Own the portfolio operating rhythm, including communication strategies, business review programs, targeted engagement campaigns, onboarding enhancements, and cross-functional initiatives that strengthen Member adoption and loyalty.
  • Establish performance measurement frameworks and portfolio health indicators to proactively identify retention risks, engagement gaps, growth opportunities, and emerging Member needs.
  • Translate portfolio insights into actionable strategic recommendations that improve Member satisfaction, contracted program participation, managed volume, revenue contribution, profitability, and overall Member lifetime value.
  • Partner with Account Management, Sales, Marketing, Operations, and other key stakeholders to align growth initiatives, remove barriers to adoption, and accelerate Member success across the portfolio.
  • Drive continuous improvement by evaluating program effectiveness, identifying best practices, and implementing initiatives that enhance portfolio performance and support organizational growth objectives.
• Growth Enablement and Account Management Support
  • Support the Senior Director to design, implement, and continuously improve the Account Management operating model, including member engagement frameworks, business review programs, account planning processes, retention strategies, enablement tools, and performance management practices.
  • Help implement consistent approaches to account planning, portfolio prioritization, Member engagement, and value delivery.
  • Own the development and governance of standardized business review methodologies, templates, reporting, and value storytelling frameworks to enable consistent and impactful member engagement across the Account Management organization.
  • Support Member renewals and RFP events through analysis, content development, presentation preparation, project coordination, and follow-up.

• Commercial & Contract Management

  • Review, interpret, and provide guidance on member agreements, and program-related terms to ensure alignment with business objectives, contractual commitments, and member value objectives.

  • Apply procurement, sourcing, and commercial expertise to identify opportunities that increase member participation, drive program adoption, and maximize financial and operational value.

  • Support contract renewals, negotiations, and commercial discussions by assessing opportunities, and value realization outcomes.

• Portfolio Optimization and Performance Insights
  • Analyze Member purchasing activity, category penetration, program participation, and financial performance to identify actionable opportunities.
  • Develop targeted plans to increase participation in contracted programs and strengthen Member engagement and value realization.
  • Maintain dashboards and reporting that provide visibility into retention, managed volume, revenue, program adoption, risks, and opportunities.
  • Translate data into clear insights and recommendations, tracking progress against Emerging Member portfolio objectives and broader Account Management priorities.
• Cross-Functional Coordination and Execution
  • Partner across Account Management, Sales, Operations, Member Onboarding, Sourcing, Finance, Distribution, Marketing, and other teams to deliver solutions that address Member needs.
  • Coordinate deliverables, timelines, ownership, and follow-up to ensure assigned initiatives are executed effectively.
  • Build strong relationships with internal and external stakeholders, including suppliers and distributors, to support Member and business priorities.
  • Support the adoption of new tools, processes, and frameworks while contributing to a collaborative Account Management culture through the sharing of best practices and insights.

Think you have what it takes to be our Manager, Growth Enablement – Account Management? Here’s how we’ll know you’ll be successful in the role:

• Bachelor’s degree in Business, Commerce, Marketing, Finance, or a related field.
• 5+ years of progressive experience in Account Management, Client Success, Commercial Strategy, Growth Enablement, or a related role.
• Experience developing and executing account or portfolio strategies focused on retention, engagement, optimization, and growth.
• Experience supporting Member or client renewals, RFPs, account planning, QBRs, and executive presentations.
• Strong analytical and financial acumen, with the ability to translate data into actionable recommendations and compelling Member value stories.
• Experience monitoring portfolio performance, budgets, revenue, profitability, or related commercial measures.
• Strong project-management skills, with the ability to manage multiple priorities, stakeholders, and deadlines.
• Excellent communication, presentation, and relationship-management skills.
• Ability to work independently and translate strategy into execution while collaborating across multiple teams.
• A Member-centric mindset with a focus on continuous improvement and long-term value creation.
• Bilingualism in English and French is an asset.