Manager, Human Resources Technology and Workforce Analytics

ABOUT US

Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

WHAT WE OFFER

Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.

Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
Benefits and Wellness - Employees and their loved ones have access to a comprehensive employer-paid benefits plan that includes extended health, dental and life insurance, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services.
Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.

ABOUT THE ROLE

Reporting to the Director, Employee Experience and Technology, this position is responsible for the leadership and delivery of People, Equity and Culture (PEC) technology, analytics, and shared services functions. The role oversees HR systems, workforce reporting, records administration, transactional services, and service delivery operations while driving process improvement and operational effectiveness. Providing operational leadership and subject matter expertise for initiatives impacting PEC technology, data, business processes, and service delivery, ensuring operational requirements are effectively represented, supported, and integrated.

WHAT YOU'LL BE DOING

HR Technology and Analytics
• Provides leadership for PEC technology solutions, workforce analytics, reporting, and data governance.
• Leads the optimization, enhancement, governance, and effective utilization of technology solutions to support service delivery, operational effectiveness, and business objectives.
• Oversees workforce analytics, reporting, dashboards, and business intelligence solutions, ensuring data quality, integrity, privacy, security, and legislative compliance.
• Analyzes workforce and operational data, trends, opportunities, and risks to provide insights that support planning, decision-making, and continuous improvement.
• Serves as the primary PEC liaison for enterprise systems and technology-enabled initiatives, coordinating business requirements, process design, testing, implementation activities, and operational transition planning.
• Evaluates the impacts of new technologies and business initiatives on PEC processes, service delivery, workforce administration, and operational requirements, and develops recommendations to support implementation.
• Leads business process redesign, workflow improvements, automation initiatives, and operational changes that improve efficiency, strengthen controls, and maximize the value of technology investments.
HR Shared Services
• Oversees employee records administration, workforce data management, HR transaction processing, and inquiry management activities, ensuring the accurate and timely maintenance of employee information and effective operational controls.
• Provides leadership for the PEC Support Centre, ensuring responsive, efficient, and customer-focused delivery of inquiry management and related support services (e.g., candidate testing, reception).
• Accountable for service delivery performance, including service standards, service level agreements, performance measures, customer experience, and continuous improvement initiatives.
• Establishes, monitors, and improves operational policies, procedures, controls, performance metrics, and service practices to support consistent, efficient, and high-quality service delivery.
• Provides operational and workforce information to support reporting, decision-making, program delivery, payroll processing, legislative compliance, and business operations.

People Leadership
• Provides leadership, direction, coaching, and development to staff, fostering a collaborative, accountable, customer-focused, and high-performing work environment.
• Manages employee performance, workforce planning, recruitment, succession planning, employee development, labour relations, attendance management, and health and safety responsibilities.
• Leads and develops teams through change, ensuring employees are equipped to successfully support evolving organizational and service delivery requirements.

WHAT WE'RE LOOKING FOR

• Successful completion of a University Degree or approved equivalent combination of education and experience.
• Minimum five (5) years of progressively responsible experience leading HR technology, workforce analytics, shared services, service delivery, or related operational functions within a complex organization, including a minimum of two (2) years of direct supervisory experience.
• Demonstrated experience supporting the implementation, optimization, and administration of HR technology solutions and business processes, including employee data management, reporting, and service delivery operations.
• Experience leading cross-functional initiatives involving technology, process redesign, service improvement, and operational change.
• Thorough knowledge of human resources business processes, employee lifecycle transactions, service delivery models, employee records administration, data management practices, and the relationship between HR systems, workforce data, and payroll processing.