Manager, Legal Claims

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

174,500 - 213,300

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

15%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

Weekly hours may fluctuate depending on business needs.

We offer you more than just a career. As a Manager, Legal Claims, you’ll inspire - and be inspired by - Canada’s largest in-house P&C insurance litigation team. This leadership opportunity will take your career in an exciting new direction with us.

This is a permanent, full-time opportunity that is available at our Dartmouth office.

Here, you’ll lead a team of lawyers and help them navigate the ins and outs of their employee experience.

As your career with us grows, so will your knowledge of insurance and legal claims! Your learning will skyrocket as you coach your team, collaborate with Claims Adjusters on challenging files, and partner with management on strategy and operations.

What you’ll do here:

• Oversee the day-to-day responsibilities of a group of in-house Lawyers.
• Establish, communicate and measure performance objectives for your team.
• Focus on employee engagement by analyzing feedback from different sources (one-on-ones, regular team meetings, survey results) to identify strengths and gaps and take appropriate actions.

• Provide regular and ongoing feedback, mentoring and coaching to your team.
• Identify key talent and empower them with meaningful development opportunities that provide maximum value both to their careers and the organization.
• Partner with HR to lead the recruitment process for your hiring needs, including interviewing, selecting, and onboarding new employees.

• Facilitate regular team meetings, one-on-ones and huddles to ensure the two-way flow of information.
• Communicate effectively while driving change to help your team adapt to new initiatives, processes, and workflows.

• Assist with communication with Claims regarding trial discussions and other complex file-related issues.

• Conduct regular quality review of your team’s legal files and provide guidance, feedback and training based on the results.

• Compile and analyze statistics and reports while monitoring and predicting legal trends.
• Use data to drive productivity within your team.

• Lead or participate in project-based work as assigned by the Director and/or VP Legal Claims.

What you bring to the table:

• You share Intact’s Values: Integrity, Respect, Customer-Driven, Excellence, and Generosity.
• Your litigation expertise and passion for people development will inspire your team to achieve great things.
• You’ll grow as a people leader as you create an engaging and positive environment for your team that encourages both professional and personal development.
• You’ll collaborate with our Claims leadership team to ensure quality claims management.
• Your change management experience will help your teams adapt to and navigate the complexities of organizational and process change.
• You’re a great communicator. Whether it’s a phone call or a presentation, you can do it all and can adapt your approach to your audience.
• Your curiosity, adaptability and industriousness will help us transform the customer experience in our legal sector.

The ideal candidate has:

• An LL.B or J.D. degree.
• Membership in good standing with the Nova Scotia Barristers’ Society.
• Strong knowledge of the Nova Scotia Civil Procedure Rules, insurance, and related law.
• Proven project management skills, with experience planning, leading, and successfully executing projects.
• Experience driving change within a team by helping team members understand and adapt to change, while providing support during challenging periods and energizing everyone towards the common goal.
• Experience leading a large team, including establishing and measuring performance, providing open and honest feedback, and maintaining employee engagement.
• An leadership approach that includes being open and honest, caring for people, driving change, and taking accountability.

The perks of working “in-house” at Intact:

• You’ll get the tools, support, flexibility and opportunities to succeed and be your best self.
• A collaborative, inclusive community that values all individuals and perspectives.
• Challenging, career-elevating work to grow your leadership skills.
• A competitive pension plan including defined benefit and defined contribution options.
• A comprehensive financial rewards program that recognizes your success.
• Industry leading Employee Share Purchase Plan where we match 50% of net shares purchased.
• An extensive flex benefits package plus access to virtual health care.
• An annual wellness account that promotes an active lifestyle.
• A company-matching Community Impact program that gives employees the flexibility to choose how and where you give, in ways that are meaningful to them. Intact will amplify your efforts by matching donations, time spent volunteering, or both!

#LI-Hybrid

Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.