Manager, Premium Services (Rogers Place)

About Us: This is an exciting opportunity to be at the heart of Rogers Place, a dynamic venue that hosts some of the biggest events in sports and entertainment.As part of ICE District Hospitality, you’ll be empowered to shape the food and beverage landscape within Rogers Place while working alongside a passionate and supportive team. From NHL hockey games to concerts and high-profile special events, we are passionate about delivering exceptional food and beverage experiences for our partners and guests. Our success is driven by strong leadership, operational excellence, and a collaborative, people-first culture.

Additional Perks & Benefits:

ICE District Hospitality perks! Partner Incentive Bonus and Playoff Bonus program, heated underground parking, staff events and various incentives

Compass Benefits: 3 weeks vacation, excellent healthcare benefits (effective day 1, RRSP matching plan)

Job Summary: The Manager, Premium Services oversees the day-to-day food and beverage operations of a designated areas, including in-seat services, premium club locations and a buffet restaurant. This leadership role is responsible for executing standards of service, driving operational excellence, and supporting departmental goals across staffing, training, financial performance, and guest experience. The successful candidate plays a strategic role in mentoring assistant managers and supervisors and helping shape the guest experience across premium spaces.

Responsibilities:

• Oversee daily operations and ensure consistency in service delivery
• Collaborate with the Director of Premium and Executive Chef on menu development, service innovation, and revenue-generating opportunities
• Champion values and culture in day-to-day leadership and staff engagement
• Introduce new and unique concepts to support the evolving needs of premium guests in a fast-paced sports and entertainment venue
• Execute show quality standards at all times and support all company initiatives
• Maintain strong relationships with clients, guests, and internal stakeholders; actively collect and act on guest feedback
• Ensure all safety, sanitation, and security standards are maintained in accordance with regulatory and company guidelines
• Responsible for meeting food and labor cost targets; analyze sales data and develop strategies to meet revenue goals
• Hire and schedule hourly team members to meet event needs while maintaining operational efficiency
• Train, develop and performance manage team members (includes menu knowledge, guest interaction, and hospitality standards)
• Plan and lead team meetings, daily pre-shift huddles, and post-event reviews
• Manage day-to-day activities while maintaining the highest standards of food, service, and guest satisfaction
• Adhere to uniform standards and job specific standard operation procedures
• Other duties as assigned

The Qualifications

• Minimum 3 years related experience in a similar management role, preferably in a food and beverage or hospitality field
• Restaurant management experience is considered a strong asset
• Exceptional verbal and written communication skills
• Must be able to stoop, bend, and perform extensive standing and walking (including stairs) throughout the shift given the nature of work environment
• Must be flexible with schedule, able to work different shifts, evenings, weekends, and holidays

What’s in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.
• Why join ICE District Hospitality? As part of ICE District Hospitality and in addition to the perks and incentives offered as a Compass Group Canada associate, this position is eligible for a Playoff bonus program and an annual KPI Incentive bonus program, as well as heated underground parking in the heart of downtown YEG!