Manager, Product Development

At Pacific Blue Cross, we’re committed to improving the health and wellbeing of British Columbians. Our insurance products are an important part of how we deliver on that commitment, and we’re continuing to strengthen how we manage, optimize, and grow our product offerings to deliver greater value for our members, clients, and organization.

We’re looking for an experienced Insurance Manager, Product Manager to take ownership of a portfolio of insurance products, with a focus on managing performance, identifying opportunities for growth, and maximizing the value of our existing offerings.

This is an exciting opportunity for an insurance product professional who wants to generate business impact. You’ll use product performance, customer and market insights, and your understanding of the insurance business to determine how our offerings can continue to evolve, remain competitive, and deliver value.

What makes this opportunity particularly unique is the direct people leadership component. In addition to owning your product portfolio, you’ll provide leadership to product team staff members, creating accountability, supporting day-to-day performance, and connecting product strategy with operational execution.

You’ll work across Pacific Blue Cross to understand performance, identify opportunities, solve complex product and business challenges, and influence the decisions that shape the future direction of your portfolio.

This role is ideal for a commercially minded, analytical, and collaborative insurance professional who can move confidently between product management, business performance, people leadership and execution.

If you’ve held roles such as Insurance Product Manager, Senior Product Manager, Group Benefits Product Manager, Health Benefits Product Manager, Insurance Portfolio Manager, Insurance Business Manager or Product & Business Leader, we’d love to hear from you.

Key Details

• Position Title: Manager, Product Development
• Work Arrangement: Hybrid - 3 days in the office and 2 days’ work from home
• Office Location: 4250 Canada Way, Burnaby, BC V5G 4W6
• Classification: Exempt
• Salary Range: $82,300 - $123,500( Pacific Blue Cross’ compensation program is built on a pay-for-performance philosophy, rewarding both individual and organizational achievements. We determine starting salaries by considering a variety of factors, including relevant skills, education, experience, and internal equity, ensuring compensation decisions are consistent, equitable, and reflective of each candidate’s unique background and qualifications)
• Incentive Compensation Plan (ICP bonus) per year based on performance: Up to 10.00%

Total Rewards Highlights:

• Flexible working hours of 7.5 hours per day, Monday to Friday (i.e., 37.5 hours per week).
• Paid vacation starts at 4 weeks per year and increases with years of service.
• Generous benefits, including extended health, dental, and life insurance; depending on the plan that you choose, these benefit premiums can be 100% paid by PBC.
• PBC contributes the equivalent of 8% of your base salary to a Defined Contribution pension plan. No employee contribution or matching is required, giving you more take-home pay

About Pacific Blue Cross

Pacific Blue Cross (PBC) has been British Columbia’s leading benefits provider for over 80 years. We are an independent, not-for-profit society with strong roots in BC’s health care system.

Why You'll Love Working Here

• Retiree Benefits plan that is available to employees who have at least 10 years of service with PBC and have reached the age of 55.
• Access to an onsite fitness center and cafeteria, along with employee events and activities designed to foster a collaborative and engaging work environment.
• Access to virtual doctors/counsellors 24/7 via our Employee Family Assistance Program!
• Learning and development opportunities
• Wellness initiatives and onsite amenities

Keyways This Position Makes an Impact

Success in this role means maximizing the performance and value of our insurance product offerings while providing strong leadership to the business unit supporting them. You’ll combine insurance expertise, product performance data, customer and market insights, and business leadership to determine where to focus and how to continuously strengthen the portfolio.

In this position, you will

• Own and manage an insurance product portfolio, monitoring performance and ensuring our offerings continue to deliver value for members, clients, and the organization.
• Grow the value of our existing product offerings by identifying opportunities to improve performance, strengthen market positioning, respond to changing customer needs and evolve the portfolio.
• Turn product, customer, and market insights into action, using performance information, competitive intelligence, and business priorities to identify opportunities and recommend the best path forward.
• Provide direct leadership to business-unit staff, establishing clear priorities and accountability, supporting performance, and connecting the work of the team to broader product and business objectives.
• Translate product strategy into business execution, working across functions to move priorities forward and ensure product decisions can be successfully operationalized.
• Influence product and business decisions by presenting clear recommendations, opportunities, risks and trade-offs to stakeholders and leaders.

What You'll Bring

Required Qualifications

• Bachelor’s degree with a major in Business, Marketing, Economics, or an equivalent field.
• Minimum of 5 years’ experience in sales or marketing, including responsibility for operational service levels and revenue accountability.

Key Competencies

• Professional presence and demeanour in both communication and presentation skills. Able to interact comfortably, and communicate effectively with all levels of the organization
• Leadership and initiative: drive change within the product team and accelerate business growth, inspire and influence colleagues, improve team performance and capabilities at the pace needed to meet all key performance indicators, shape and maintain the ongoing culture of member-first, customer centric innovation
• People management: interpersonal leadership, coaching, feedback, career development, performance assessments, objective setting and business goal alignment
• Strong business acumen and ability to write comprehensive business cases
• Ability to effectively communicate insights across team boundaries, synthesize complex information, making it relevant, understandable and actionable for internal and external stakeholders
• Ability to display data visually, creating powerful presentations which effectively demonstrate the value of deliverables
• Ability to effectively plan, prioritize and follow through in a timely manner and anticipate potential roadblocks
• Strong verbal/written communication and presentation skills, including the ability to communicate with both technical and business teams

Preferred Qualifications

Experience working in the insurance or health care industry, with a strong preference to relevant product innovation experience

Ready to Apply?

If you're excited about this opportunity and eager to make an impact, we'd love to hear from you. When applying please ensure to upload your cover letter and resume. We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Diversity, Equity & Inclusion

At Pacific Blue Cross, we are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute. We welcome applications from all qualified candidates and are proud to be an equal opportunity employer.

We believe diversity, equity, and inclusion are essential to fostering innovation, collaboration, and a strong sense of belonging. Through ongoing learning, meaningful action, and community partnerships, we continue to build an inclusive culture where employees and members can thrive.

If you require accommodation at any stage of the recruitment process, please contact [email protected]. We are committed to providing accessible and inclusive candidate experience.