Senior Manager, Product Management

At Pacific Blue Cross, we're committed to improving the health and wellbeing of British Columbians. As the health and benefits landscape continues to evolve, we're looking beyond our traditional offerings to explore new partnerships, and solutions that can create greater value for our members and customers.

We're looking for a Senior Manager, Product Management (Third-Party Offerings) who can help us discover what's next.

This is an exciting opportunity for a strategic, externally focused product leader who thrives on building relationships, connecting ideas, and turning opportunities into action. You'll engage with digital health companies, service providers, industry leaders, and other organisations to identify opportunities where Pacific Blue Cross can partner, pilot, and co-create new solutions.

In addition to driving value out of an established portfolio, you'll actively seek out new possibilities. You'll identify potential partners, evaluate opportunities, develop and run pilots, learn quickly from the results, and determine which solutions have the potential to scale and commercialise.

This role is ideal for someone who is naturally curious and highly connected, brings a strong innovation and design-thinking mindset, and is comfortable moving from an early-stage idea to a compelling business opportunity.
If you've held roles such as Senior Product Manager, Innovation Manager, Partnerships Manager, Strategic Partnerships Lead, Digital Health Product Manager, Product Innovation Lead, Corporate Innovation Manager, or Venture/Innovation Program Lead, we'd love to hear from you.

Key Details

• Position Title: Senior Manager, Product Management
• Work Arrangement: Hybrid - 3 days in the office and 2 days’ work from home
• Office Location: 4250 Canada Way, Burnaby, BC V5G 4W6
• Classification: Exempt
• Salary Range: $122,400 - $183,600 ( Pacific Blue Cross’ compensation program is built on a pay-for-performance philosophy, rewarding both individual and organizational achievements. We determine starting salaries by considering a variety of factors, including relevant skills, education, experience, and internal equity, ensuring compensation decisions are consistent, equitable, and reflective of each candidate’s unique background and qualifications)
• Incentive Compensation Plan (ICP bonus) per year based on performance: Up to 12%

Total Rewards Highlights:

• Flexible working hours of 7.5 hours per day, Monday to Friday (i.e., 37.5 hours per week).
• Paid vacation starts at 4 weeks per year and increases with years of service.
• Generous benefits, including extended health, dental, and life insurance; depending on the plan that you choose, these benefit premiums can be 100% paid by PBC.
• PBC contributes the equivalent of 8% of your base salary to a Defined Contribution pension plan. No employee contribution or matching is required, giving you more take-home pay

About Pacific Blue Cross

Pacific Blue Cross (PBC) has been British Columbia’s leading benefits provider for over 80 years. We are an independent, not-for-profit society with strong roots in BC’s health care system.

Why You'll Love Working Here

• Retiree Benefits plan that is available to employees who have at least 10 years of service with PBC and have reached the age of 55.
• Access to an onsite fitness center and cafeteria, along with employee events and activities designed to foster a collaborative and engaging work environment.
• Access to virtual doctors/counsellors 24/7 via our Employee Family Assistance Program!
• Learning and development opportunities
• Wellness initiatives and onsite amenities

Keyways This Position Makes an Impact

Success in this role means creating a strong pipeline of partnership and product opportunities and turning the most promising ideas into meaningful solutions that deliver measurable impact. You'll build relationships outside Pacific Blue Cross, bring new thinking into the organisation, and create a disciplined approach for testing, validating, and scaling new opportunities.

In this position, you will:

• Build and grow a strong network of strategic partners, proactively engaging digital health companies, service providers, industry leaders, and organizations in adjacent sectors to uncover opportunities to create value together.
• Identify and shape new product and partnership opportunities, using market insights, customer needs, design thinking, and collaboration to explore where third-party solutions could strengthen or expand our offerings.
• Lead an innovation and pilot pipeline, evaluating potential opportunities, prioritizing the strongest concepts, designing pilots and experiments, and using results and insights to determine what should move forward.
• Turn successful pilots into scalable opportunities, building the recommendations and business case needed to move promising concepts from experimentation toward implementation, scale, and commercialization.
• Mobilize internal and external stakeholders around new opportunities, bringing together partners, product teams, business leaders, and other stakeholders to challenge ideas, co-create solutions, build alignment, and move opportunities from concept to execution.
• Drive performance of our portfolio of third-party offerings, establishing a disciplined portfolio management approach and ensuring our products continue to deliver against key business and customer objectives including sunsetting solutions that no longer deliver value.

What You'll Bring

Required Qualifications

• Bachelor’s degree with a major in Business, Marketing, Economics, or an equivalent combination of education and experience.
• Minimum 5 years of relevant experience in sales, marketing, product management, or a related field, including responsibility for operational service levels and revenue or business performance.
• Experience working within the insurance or healthcare industry.
• Demonstrated experience leading and developing people, including coaching, performance management, objective setting, and alignment to business goals.
• Strong business acumen with demonstrated ability to develop comprehensive business cases and strategic recommendations.
• Experience synthesizing complex information and data into clear, actionable insights for decision-making.
• Strong written, verbal, presentation, and executive communication skills, with the ability to communicate effectively with stakeholders across all levels of an organization.

Key Competencies

• Relevant product management or product innovation experience, particularly within insurance or healthcare.
• Experience managing a portfolio of products and measuring performance against established business and product KPIs.
• Experience developing and executing product strategies, product roadmaps, performance scorecards, or portfolio management practices.
• Formal training, coursework, or certification in product management.
• Training or experience in design thinking, innovation strategy, or customer-centered product development.
• Experience using data visualization to create compelling presentations that clearly communicate insights, recommendations, opportunities, and business value.
• Experience within related sectors such as group benefits, P&C insurance, financial services, digital health, or wellness.
• Experience with product management tools and an interest in applying AI tools or agents to improve workflows and team efficiency.

Preferred Qualifications

• Relevant product management or product innovation experience, particularly within insurance or healthcare.
• Experience managing a portfolio of products and measuring performance against established business and product KPI's.
• Experience developing and executing product strategies, product roadmaps, performance scorecards, or portfolio management practices.
• Formal training, coursework, or certification in product management.
• Training or experience in design thinking, innovation strategy, or customer-centered product development.
• Experience using data visualization to create compelling presentations that clearly communicate insights, recommendations, opportunities, and business value.
• Experience within related sectors such as group benefits, P&C insurance, financial services, digital health, or wellness.
• Experience with product management tools and an interest in applying AI tools or agents to improve workflows and team efficiency.

Ready to Apply?

If you're excited about this opportunity and eager to make an impact, we'd love to hear from you. When applying please ensure to upload your cover letter and resume. We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Diversity, Equity & Inclusion

At Pacific Blue Cross, we are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute. We welcome applications from all qualified candidates and are proud to be an equal opportunity employer.

We believe diversity, equity, and inclusion are essential to fostering innovation, collaboration, and a strong sense of belonging. Through ongoing learning, meaningful action, and community partnerships, we continue to build an inclusive culture where employees and members can thrive.

If you require accommodation at any stage of the recruitment process, please contact [email protected]. We are committed to providing accessible and inclusive candidate experience.