Manager, Software Development

Why iTel

We have our sights set high as we've built the largest business internet, voice, and data footprint in Canada. We are using our extensive network to connect people and workplaces across Canada while pushing the boundaries of what is possible by combining Canada's largest network with an extensive portfolio of next-generation technologies.

Our team is distributed across Canada, and we are 100% committed to remote work, enabling us to always hire the best person for the job, regardless of where they live. We're proud to have integrated the flexibility of remote work with the collaborative environment of a virtual office. As a leader in innovative technology solutions, we're using the best tools available to empower the close-knit teamwork and supportive, interactive culture that's been key to our success.

What You Will Do

You will lead, mentor, and develop a team of software developers while overseeing the design, integration, delivery, and maintenance of software applications supporting iTel's business objectives. Combining hands-on technical credibility with strong people leadership, you will partner closely with Product Owners, business leaders, and cross-functional teams to translate operational needs into scalable technical solutions while fostering a collaborative, accountable culture focused on continuous improvement and high-quality execution.

1. Lead, mentor, and develop the software development team through regular one-on-ones, constructive feedback, performance management, and career growth.
2. Foster a collaborative, accountable, and high-performing team environment while managing staffing needs, recruiting, onboarding, and knowledge sharing.
3. Build strong relationships with Product Owners, business leaders, and cross-functional teams to understand operational challenges and align on shared objectives.
4. Collaborate with Product Owners to translate business requirements into practical, scalable, and maintainable technical solutions, constructively challenging scope when needed.
5. Communicate complex technical concepts, delivery timelines, risks, and trade-offs clearly to both technical and non-technical stakeholders.
6. Guide the end-to-end architecture, design, development, integration, and maintenance of secure, reliable, and scalable software applications.
7. Remain technically hands-on as needed to support complex troubleshooting, code reviews, database design, REST APIs, and third-party system integrations.
8. Establish and enforce standards for coding, automated testing, version control, CI/CD, security, quality assurance, and technical documentation.
9. Oversee Agile planning, effort estimation, resource allocation, and competing priorities to ensure commitments are met on time and to standard.
10. Proactively identify technical bottlenecks, project dependencies, and delivery risks, implementing solutions to improve application reliability and efficiency.
11. Coordinate software deployments, production support, and the investigation and resolution of critical application issues with operational teams.
12. Evaluate emerging technologies and refine development workflows to enhance team productivity, software quality, and measurable business value.

Qualifications

• Post-secondary degree in Computer Science, Software Engineering, or a related field. An equivalent combination of education, skills, and experience may be considered.
• Minimum of 7 years of professional software development experience delivering enterprise applications, integrations, or business platforms.
• Minimum of 3 years in a formal technical leadership or management role leading software development teams.
• Proven track record of partnering with Product Owners and business stakeholders to manage multiple initiatives and competing priorities.

Skills and Abilities

• Demonstrated ability to coach, motivate, and empower developers, delegate effectively, and foster accountability without micromanagement.
• High emotional intelligence, active listening, and sound judgment to build trust, resolve conflict constructively, and navigate challenging conversations.
• Strong Agile project management, analytical problem-solving, and prioritization skills to balance business needs with technical constraints.
• Strong grasp of software architecture, object-oriented design, and modern languages (Python, JavaScript/TypeScript, Java, C#, or PHP).
• Experience with relational databases (PostgreSQL, MySQL, MariaDB, or SQL Server), caching (Redis), REST APIs, and third-party integrations.
• Strong knowledge of version control, CI/CD pipelines, cloud architectures, automated testing, performance optimization, and secure coding practices.

Preferred Qualifications

• Experience developing and integrating internal business platforms such as CRM, ERP, billing, or operational management systems.
• Background in API-driven workflow automation and enterprise data exchange.
• Experience in telecommunications, managed services, or similar technology-driven organizations supporting high-availability, business-critical applications.
• Proven success leading engineering teams through platform modernization or organizational change.