Manager, Software Development (Vehicle Services)

About PayByPhone

At PayByPhone, our strength is our people. Behind our product is a talented, creative, and driven multi-disciplinary team united by a shared ambition: to make everyday mobility simpler. We believe innovation should be collaborative, learning should be constant, and work should be enjoyable. As we grow, we’re looking for people who want to grow with us.

Together, we’re on an ambitious mission to create intuitive technology solutions that deliver world-class user experiences. We are a fast-growing, forward-thinking company and already help more than 60 million users across North America and Europe. Our technology helps millions of consumers pay quickly, easily, and securely — without waiting in line, carrying change, or worrying about costly fines.

About The Role

Location: Vancouver, BC (Hybrid)

Employment type: Full-Time, permanent

Reports to: Senior Director, Application Development

As a Manager, Software Development at PayByPhone, your primary focus is leading and supporting your team of creators to deliver a world-class experience based on our PayByPhone platform. You won’t be primarily hands-on and writing code - instead, you’ll bring your technical background and desire to understand the technical aspects of the product to help remove any blockers and continue to grow and scale your team. You’ll be an excellent recruiter, a highly skilled communicator, a great issue resolver, and an organizer of your people.

Responsibilities:

• Plan, release, and schedule development, working closely with Product Management to determine scope and ensure that features meet requirements
• Provide estimates and initial assessment for proposed development tasks
• Track and report progress of the project against key milestones and keep feature stakeholders updated ensuring on-time and high-quality delivery of the project
• Coordinate cross functionally across various teams/organizations both internal and external driving product development efforts
• Manage (delegate where appropriate) the team’s backlog, triaging new tickets including defects, ensuring the quality of requirements and acceptance criteria meets company guidelines
• Serve as the team’s Scrum Master (delegate where appropriate), breaking down roadblocks as well as managing communications with stakeholders and dependent teams
• Be accountable for outcome of all technical design and architecture discussions within the team. Balance team/service needs with the development of the platform as a whole and time-critical business needs
• Be accountable for ensuring the team’s software and technology adheres to development and operational and budget guidelines
• Own, operate, and maintain your team’s services and institute/maintain a rotating on-call incident escalation and response process
• Create a culture of continuous improvement
• Source, interview, and close technology candidates.
• Update and improve the software development onboarding process and documentation.
• Create a continuous performance culture to establish growth and development of team members by holding regular 1-on-1s, conducting performance & development reviews, setting objectives, and providing valuable feedback to team members
• Enable and empower people to do their best work in an environment that encourages collaboration and innovation and fosters growth
• Keep up-to-date with the latest trends and technologies in the space in order to ensure that best practices for quality software development and testing methodologies are followed
• You must maintain a personal data plan to fulfill your responsibilities for on-call support.
  

Required Qualifications

Essential Knowledge, Skills, and Experience

Demonstrated experience / projects

• Involved in the inception, design, development, and operation of a SaaS service or significant subcomponent
• Can quickly become productive in an unfamiliar platform, given appropriate historical guidance
  

Technical / Hard Skills

• Experience as a software development manager or a software team leader in an Agile development environment.

• Experience working in a global SaaS organization including understanding of the architectural concepts

• Experience working with a team on legacy code and improving it in-place or with a greenfield replacement

• Past experience as a developer

• Able to capture requirements and write high quality acceptance criteria

• A deep understanding of a production environment for a team's applications, technology and their collaborators

• Service-level design and documentation

People Management experience (if applicable)

• Experience leading a team of creators who focus on building core technology features

• Working with cross-functional teams to deliver complex features

• Excellent people management skills including experience of appraisals, objective setting and the ability to work with Talent Acquisition to hire and grow a talented team of engineers
  

Years of Experience

• 7+ or more years of industry experience

Education (post-secondary, certification, etc.)

• Relevant industry experience and/or a degree in Computer Science/Equivalent

What We Offer

Compensation: The expected salary range for this role is $160 – $170 CAD. Final compensation will be based on factors such as experience, skills, qualifications, and internal equity.

Retirement Savings Program: Access to our retirement savings program (RRSP for Canada) /

Vacation: All permanent full-time employees start with 4 weeks of vacation per year.

Work from Anywhere: Up to 15 days of work from anywhere subject to management and IT Security approval.

Personal Days: We provide 5 personal days annually, in addition to paid sick days, to support flexibility and work-life balance.

Comprehensive medical & dental coverage: Available to all permanent full-time employees on Day 1, with no waiting period.

Employee Assistance Program (EAP): Access to confidential support services and resources for you and your family.

Career Growth & Learning Support: Opportunities for professional development, continuous learning, and career progression.

We operate in a world that’s constantly evolving — and change is something we embrace. Our values guide how we show up for one another and for our customers every day. In short, we:

• Make things happen
• Stay curious
• Work together
• Have fun
• See through our customers’ eyes

These principles shape how we collaborate, innovate, and deliver on our commitments.

At PayByPhone we believe that culture doesn’t emerge by accident; it’s built with intention. These principles shape how we collaborate, innovate, and deliver on our commitments.

We’re also committed to fostering a diverse and representative workforce and an inclusive environment where everyone is treated with respect and fairness. We do not tolerate discrimination or harassment in our workplace or throughout our hiring process. Our hiring decisions are grounded in business needs, role requirements, and individual qualifications — ensuring we reflect the talent and communities we serve.

PayByPhone is committed to providing accommodation throughout the recruitment process. If you require accommodation, please reach out to us at [email protected].

Want to see our values in action? Visit our Instagram and LinkedIn. Curious about the story behind our values? Head over to our About Us page to learn more.