Manager, Talent Management Operations

Manager, Talent Management Operations

Exempt Level5:$106,199-$ 127,432

Vision

The Toronto Catholic District School Board (TCDSB) is proud to be a significant part of the fabric of publicly funded Catholic education in the province of Ontario. We serve approximately 8 5 ,000 students in nearly 200 Catholic schools in the City of Toronto and represent close to 5 75,000 Catholic school supporters . At the TCDSB , we grow in knowledge, with justice and hope. The TCDSB is an inclusive Catholic learning community that nurtures faith development and academic excellence through the love of God, neighbor, and self.

We fully engage students in learning that supports their academic, spiritual, socio-emotional, and physical growth and development. At TCDSB, we have a long and distinguished history of providing excellence in Catholic education for the Toronto community. The Ontario Catholic School Graduate Expectations our Catholic values, and the Board's Pastoral Plans are foundational to our exemplary approach to teaching and learning in the 21st Century.

With a staff of 14,000, the TCDSB is a dynamic school board and is seeking a full-time Manager Talent Management Operationswithin the Human Resources department.

We are an inclusive employer. All interested applicants are welcome to apply.

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KEY ACCOUNTABILITIES:

Reporting to and under the direction of the Senior Manager, Talent Acquisition, the Manager, Talent Management Operations is responsible for the day-to-day delivery, efficiency, and continuous improvement of Talent Management operations. This role ensures that processes, systems, and service delivery models are executed consistently, efficiently, and in compliance with organizational policies while supporting organization's objectives. Working closely with the Manager, Talent Acquisition, this role leads the operational team responsible for the delivery of administrative functions of the Talent Management team, providing structure, governance, and performance oversight to support high-volume and complex processes across the department.

Duties and responsibilities may evolve to reflect changes in HR processes, systems, service delivery models and departmental priorities resulting from ongoing transformation initiatives.

• Lead the day-to-day execution of Talent Management operations across all employee groups to ensure timely delivery of services aligned with established service levels
• Manage and resolve operational issues, bottlenecks, and escalations to ensure continuity, efficiency, and high-quality service delivery
• Establish and enforce standardized processes, workflows, and templates while ensuring adherence to policies, collective agreements, accessibility standards, and regulatory requirements
• Monitor compliance across all operational activities (e.g., approvals, documentation, hiring protocols), and maintain documentation standards
• Lead, coach and develop staff to manage and prioritize workload to maximize efficiencies by delegating tasks as required
• Establish performance metrics and service standards for the team, and track/report on operational metrics (e.g., response time, case volume, process cycle times) to measure effectiveness, drive continuous improvement
• Oversee the effective use of HR systems (e.g. ATS, HRIS and other board related HR systems) and operational tools to optimize process efficiency, ensure data integrity, and enhance the overall candidate, employee and management experience
• Act as a key escalation point for operational matters ensuring timely resolution, stakeholder alignment, and minimal disruption to hiring processes
• Promote a culture of efficiency, accountability, and customer service by fostering continuous improvement, clear ownership of outcomes, and a strong client-focused mindset across the team

REQUIREMENTS:

• A relevant degree from a recognized university in Human Resources or Business Administration or an equivalent combination of education and experience
• Minimum four (4) years of human resources or related experience in a similar leadership and/or management capacity, ideally in a large unionized public sector employer, educational environment
• Experience in supervising or managing teams in a Human Resources environment
• Understanding of equity, diversity, and inclusion (EDI) principles in hiring
• Knowledge of relevant legislation including Employment Standards Act; Education specific legislation preferred
• Working towards Certified Human Resources Professional (CHRP/CHRL) designation
• Ability to work effectively as a member of a team to discuss issues, solicit and provide advice, share information and provide team-focused recommendations and solutions
• Understand and maintain a high level of confidentiality
• Proven ability to work well under pressure while managing multiple priorities
• Excellent computer skills including e-mail, MS Office applications, spreadsheets, databases, HRIS, ATS
• Excellent interpersonal skills, along with effective written and verbal communication skills
• Excellent problem-solving, analytical, organizational and time management skills required

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Who We Are

Our mission at TCDSB is to inspire learning in every way and support our students and employees. Employees who work in our corporate setting are passionate and have a strong belief in our mission and making TCDSB a leader in public education. We are:

Consistent with the TCDSB's Employment Equity policy and Multi-Year Strategic Plan, the TCDSB is strongly committed to fostering and creating a diverse and inclusive workplace that reflects the stakeholders and communities we serve. As such, we especially welcome applications from individuals who would contribute to the further diversification of our staff, including but not limited to, those who are Indigenous, Black, 2SLGBTQ+, and racialized. You are invited to voluntarily indicate if you identify as one or more of the aforementioned communities . This information will be kept confidential.

The TCDSB is committed to providing barrier-free and accessible employment practices in compliance with Accessibility for Ontarians with Disabilities Act (AODA). Should you require code-protected accommodation through any stage of the recruitment process, please let us know when contacted. We will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the TCDSB Fair Hiring Policies and Accommodation Process.

All interested applicants are asked to apply online no later than 11:59 pm on Monday, November 30, 2026via Apply to Education.

Our hybrid work model balances working from home and meaningful in-person interaction at our Catholic Education Centre located at 80 Sheppard Ave, E, Toronto, ON.

We thank all prospective applicants for showing interest in this position; only those selected for an interview will be contacted.

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