Manager, Technical Consulting

Cority is the most trusted environmental, health, safety, and quality (EHSQ) software for assuring client success. Cority enables organizations to utilize EHSQ software to advance their journey to sustainability and operational excellence by combining the deepest domain expertise with the most comprehensive and secure true SaaS solutions. With 30+ years of innovation and experience, Cority’s team of close to 500 experts serve more than 1200 clients across 30 industries in 100 countries, supporting millions of end-users. The company enjoys the industry’s highest levels of client satisfaction and has received many awards for its strong employee culture and outstanding business performance. For more information visit www.cority.com.

PRIMARY RESPONSIBILITIES

• Lead a team of Technical Consultants responsible for implementing Cority SaaS solution to our global customer base
• Guide the delivery of technical services adhering to best Cority practices.
• Oversee resource management for direct reports, project delivery and operational success metrics.
• Cultivate and maintain a strong team culture where team members feel valued, engaged, and have clear career growth paths including continual learning plans.
• Monitor project implementations to ensure the successful completion of customer engagements with high degree of customer satisfaction.
• Assist resolve project issues and be an escalation point for team members and clients.
• Assist with recruiting, hiring, and onboarding of new team members
• Support the Director of Technical Services for financial goals and metrics, including bookings, revenue, margin, and utilization.

• Assist Sales to define scope, deliverables, effort, and project timelines for SOWs.
• Help scaling global service operations (i.e., people, process, systems, and tools) to deliver a best-in-class customer experience while building and monitoring effective and efficient delivery methodologies.
• Work collaboratively with Sales, Product Management, Engineering, and other departments to drive innovation and evolve Cority’s offerings.

EXPERIENCE:

• Technical education such as Software Engineering, Computer Science, or similar
• Working Knowledge of technical tools such as Relational Database Management Tools (SQL or Oracle), Web Service Utilities (using SOAP or REST API’s), SSO Platforms (ADFS, Shibboleth, Ping Federate, etc).
• Must be able to understand and communicate the role of technology in the delivery of SaaS based solutions.
• Demonstrated experience leading high performing teams with accountability for utilization of direct reports to meet departmental objectives.
• Demonstrated experience managing a team of consultants delivering multiple and concurrent projects of varying sizes.
• Experience managing technical resources and supporting the development of technical and client facing skill sets, including resource growth plans, training objectives and succession strategies.
• Understanding of product and project lifecycles and demonstrated ability to navigate both in assessing critical project paths to ensure project delivery is completed within the current scope.
• Must have strong organizational and time management skills.
• Must have excellent consulting skills and strong problem-solving capabilities.
• Ability to mentor team members and resolve conflicts considered a strong asset.
• May be required to Travel.