Manager Technology Solutions - Loyalty

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers where your unique contributions drive success.

Ready to Make an Impact?

Are you an experienced technology leader with a passion for customer loyalty platforms, partner ecosystems, and scalable digital solutions? As Manager, Technology Solutions – Loyalty Platforms, you will own the technology solutions that power Sobeys’ loyalty ecosystem, including Scene+ / Bond platform integrations and LOOP operational ownership.

This role balances people leadership, solution strategy, platform operations, and vendor/partner management, ensuring loyalty platforms are stable, scalable, and continuously evolving to deliver customer and business value.

Sobeys is full of exciting opportunities, and we are always looking for bright new talent to join our team! We currently have a Full-time opportunity for a Manager Technology Solutions - Loyalty. This role can be based out of our offices including Mississauga, ON; Stellarton, NS:

Here’s Where You’ll Be Focusing

People Leadership

• Lead and develop a multi skilled solution team consisting of Tech Leads, Developers, Solution Architects, and Application Support / Solution Owners.
• Foster a culture of accountability, continuous improvement, and engineering excellence.
• Support career development, performance management, and capability growth across the team.
• Enable Agile delivery practices and ensure effective sprint execution, backlog health, and team velocity.

Loyalty Platform Ownership & Operations

• Own the end to end lifecycle of Sobeys’ Loyalty Technology Solutions, including day to day operations, roadmap delivery, and continual improvement.
• Accountable for the Scene+ / Bond platform relationship, acting as the primary technology owner and escalation point.
• Provide operational ownership for LOOP, ensuring platform stability, incident management, and service performance.
• Balance Run vs. Build priorities to maintain platform reliability while enabling new loyalty capabilities.
• Ensure production support processes, SLAs, and incident response align with enterprise standards.

Solution Strategy, Architecture & Roadmap

• Lead the development and ongoing refinement of the Loyalty Solution Strategy and Roadmap, in partnership with Engagement Managers and business stakeholders.
• Ensure solutions align with enterprise architecture principles, integration patterns, and internal standards as documented in SharePoint.
• Translate business objectives into clear technical outcomes that the solution team can execute against.
• Ensure solution and service designs meet business, customer, and operational expectations.

Backlog, Release & Delivery Management
• Own and maintain a prioritized and transparent backlog, covering incidents, enhancements, and strategic initiatives.
• Manage release planning and execution, coordinating with Quality Engineering, Architecture, and EPMO teams.
• Ensure initiatives are delivered on time, within scope, and with high quality, following the SDLC and Agile best practices.
• Communicate delivery progress, risks, and dependencies to leadership and stakeholders.

Vendor, Partner & Stakeholder Management

• Act as the primary technology interface with external partners, including loyalty platform vendors and system integrators.
• Manage vendor performance, delivery commitments, and adherence to contractual and architectural expectations.
• Collaborate closely with Marketing, Digital, Data, Store Ops, Ecommerce, and internal Technology teams to align priorities and outcomes.
• Clearly communicate complex technical concepts to non technical stakeholders and executive leadership.

#LI-Hybrid
What You Have to Offer

Your Experience and Resume Will Show Us:

• Education: Bachelor’s degree in computer science, Business Administration, or a related field (or equivalent experience).
• Technology Leadership: Proven experience leading solution teams in an enterprise environment (preferably Loyalty experience).
• Loyalty / Platform Experience: Experience supporting customer facing platforms, partner integrations, or large scale digital ecosystems.
• Solution Lifecycle Expertise: Strong understanding of solution management from design through operations and decommissioning.
• Operational Excellence: Experience owning high availability production platforms, support models, and incident management.
• Agile & SDLC Knowledge: Strong grasp of Agile delivery, backlog management, and release coordination.
• Vendor & Partner Management: Demonstrated success managing external partners and platform vendors.
• Communication & Influence: Ability to influence cross functional teams and articulate technical value in business terms.
• Adaptability: Comfortable operating in a fast moving environment with evolving customer and business needs.

Who we are
Sobeys is one of Canada’s leading grocery retailers, with more than 1,600 stores across all 10 provinces and banners including Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, and Lawtons Drug Stores. Our 128,000 teammates and franchise affiliates are passionate about delivering great food and exceptional experiences to our customers and communities.
Learn more about our story and culture:
Who We Are | Why Work With Us
Total Rewards
We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation.
Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please click the “I’m interested” or "Apply" button above. Individual compensation is determined based on qualifications, experience, and internal equity within the range provided.
Additional Information
External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization.
We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams.
Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process.
Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.