Posted 5 months ago
Managing Director, Strategic Advisory
@ Bond Brand Loyalty
Toronto, Ontario
Overview
Bond Brand Loyalty is hiring a Managing Director, Strategic Advisory for a newly created role to lead and grow its global Customer Experience practice. The role covers P&L responsibility, business development, and leading multi-disciplinary teams. Annual compensation is expected to exceed $200,000 CAD, with a hybrid work model.
Pay:
From $200,000 a year
Responsibilities:
- Lead and grow the global integrated CX practice
- Drive client expansion and new business development
- Build and manage high-performing multi-disciplinary teams
- Own financial, client, operational and people results
- Evolve Bond's Strategic Advisory solutions
Requirements summary:
- Master's degree, preferably an MBA
- 15+ years in a professional services environment
- 8-10 years of management experience
- Full P&L responsibility managing a business unit
- Proven record of bringing new offerings to market
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · hibob
- Employer posting date
- 2026-05-29
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-10-18
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Director |
| Department | Business operations |
| Experience | 15+ years |
| Management experience | 8+ years |
| Manages people | Yes |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Master’s degree (required) |
| Fields of study | Business administration (MBA preferred) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Bond Brand Loyalty
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Bond is the intelligence driven customer engagement company. We help brands build lasting growth with customers.
Full company description
Bond is the customer-intelligence driven engagement company. We help brands build stronger bonds with their customers. With our very own Bond Intelligence at the heart of all we do, we used zero, first and third party data, proprietary frameworks, behavioural science and over 15+ years of expertise & global market research enhanced by Bond’s AI to create lasting growth for our clients. Our dedicated teams of experts across our CX,HX, Loyalty Advisory, Loyalty & Marketing Operations and loyalty technology work with brands at any part of their loyalty and engagement journey to build lasting growth and stronger loyalty with their customers. With our very own suite of AI enhanced tools, data and technology like our Synapze LX Loyalty Cloud and Synapze XI Intelligence layer we not only help to design, grow and build but we also have the technology that powers and enhances your systems. Based in Toronto Canada with offices in the United States, Canada and Europe, our global teams support our clients wherever they need us. Bond is the global leader when it comes to customer engagement and loyalty. For more information please visit us at BondBL.com or email us at [email protected]
- LinkedIn followers
- 38,730
- People associated on LinkedIn
- 640
- Reported office locations
- 25 King Street West Commerce Court, Toronto, Ontario M5L 2A1, CA
- 301 Congress Ave Suite 2000, Austin, Texas 78701, US
- Gran Via de les Corts Catalanes, 630, Barcelona, Spain 08007, ES
- 3827 Lafayette St Suite 234, Denver , Colorado 80205-5092, US
- 3 Parklane Blvd. Suite 710 West, Dearborn, Michigan 48126, US
- Zirkusweg 2, Hamburg, Germany 20359, DE
- Paseo de la Castellana 194, Madrid, Spain 28046, ES
- Business categories
- Loyalty Programs
- Market Research
- Marketing
- Analytics
- Advertising
- Other recorded names
- Bond Brand Loyalty
- Specialties
- marketing
- brand loyalty
- learning
- loyalty
- events
- customer experience
- mobile
- marketing communications
- automotive
- retail
- financial services
- technology
- experiential marketing
- hospitality
- analytics
- martech
- research
- hotel
- machine learning
- employee engagement
- airline
- automotive
- culture
- forrester
- crm
- data lake
- cx
- employee experience
- analytics
- azure
- employee experience
- technology
- engagement
- xm
- growth
- customer centricity
- customer engagement
- customer intelligence
- and customer data
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Bond is the customer-intelligence driven engagement company. We help brands build stronger bonds with their customers. With our very own Bond Intelligence at the heart of all we do, we used zero, first and third party data, proprietary frameworks, behavioural science and over 15+ years of expertise & global market research enhanced by Bond’s AI to create lasting growth for our clients. Our dedicated teams of…
| Field | Value |
|---|---|
| Industry | Advertising Services |
| Company size | 501-1,000 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Year founded | 1980 |
| Specialties | marketingbrand loyaltylearningloyaltyeventscustomer experiencemobilemarketing communicationsautomotiveretail |
| Open jobs on Jobsy | 16 |
| View page |
As the Managing Director, Strategic Advisory, you will provide leadership, multi-disciplinary business development acumen, and day-to-day management to ensure the profitable operation, growth, and development of the global team. With an intentional focus on Culture Transformation, Change Management, Leadership Development, Enablement and Learning while inspiring highly talented people, be the champion for change, and take on key initiatives to advance Bond’s business strategy and initiatives. Elevating Human Experience (HX) shows empathy to create powerful experiences so that people feel seen, valued, and heard. This is rooted in the recognition that everyone, whether they find themselves acting as customers or employees, is human.
The Team:
We lead a Global multi-disciplinary Customer Experience (CX) practice that integrates
Customer Intelligence, Strategy, Digital Experience, Employee Experience, Culture Transformation, Coaching & Sustainment, Operations, and CX Measurement into a CX single, unified system, ensuring that insight doesn’t remain theoretical, but is translated into actionable, enterprise-wide impact.
We help organizations understand what matters most to customers and employees, design experiences that deliver on those needs, and build the organizational capability to sustain and scale those experiences over time.
A Day in the Life:
- Leads the delivery and growth of an integrated CX practice connecting customer intelligence, strategy, experience design, and organisational enablement to drive measurable client outcomes and sustained business impact.
- Develop and implement business, growth, and operational plans and establish and lead vision and strategic direction to drive growth and support Bond’s short and long-term strategic objectives.
- Drive practice growth through client expansion, new business development, and cross-functional solutioning
- Contribute to go-to-market strategy, thought leadership, and capability development
- Build and manage high-performing teams across strategy, design, analytics, and enablement disciplines
- Ensure seamless collaboration across practices to deliver integrated, end-to-end solutions
- Manage the team to achieve Financial, Client, Operational, and People results consistent with Bond balanced scorecard objectives.
- Lead, mentor, and coach the team, promote a positive work environment.
- Teach, inspire, and build capacity across multiple disciplines.
- Evolve and innovate Bond’s Strategic Advisory solutions to meet the current and future needs of the market and our clients.
Team Development: Lead, mentor, and coach to promote a positive work environment and build capacity across multiple disciplines
Innovation and Growth: Evolve and innovate Bond’s Strategic Advisory solutions to meet current and future market needs, measured through the successful launch of new offerings and market share growth.
Financial Results: Accountable for achieving financial targets, including revenue growth, profitability, and cost management.
Client Satisfaction: Ensure high levels of client satisfaction with Bond's solutions, measured through client feedback and retention rates.
Operational Efficiency: Improve operational processes to enhance efficiency and effectiveness, measured through project delivery timelines and resource utilization.
Innovation and Growth: Evolve and innovate Bond’s Strategic Advisory solutions to meet current and future market needs, measured through the successful launch of new offerings and market share growth.
Partnership: Partner with client leaders from across Bond and their teams to foster client satisfaction, growth within existing clients, and new business development.
Relationship Management: Identify and build strong relationships with Bond’s champions within client organizations.
Are You the One?
- Master’s degree, preferably an MBA.
- 15+ years of working experience in a Professional Services agency environment.
- 8-10 years of management experience leading and inspiring teams.
- Financial acumen with a proven track record of full P&L responsibility managing a business unit.
- Strong collaboration and interpersonal skills – ability to counsel, coach, develop, and achieve results through others.
- Outstanding presentation skills.
- Proven track record of bringing new offerings to market, able to blend multi-disciplinary approaches into differentiated solutions.
- Deep understanding of market trends and industry dynamics with ability to adapt strategies to meet changing market needs.
- Excellent verbal and written communication skills and ability to effectively present ideas and influence stakeholders.
- Proven experience and success identifying growth opportunities and developing new business.
- Excellent ability to build and maintain strong client relationships.
Benefits
Compensation: Annual compensation is expected to exceed $200,000 CAD; details to be shared if selected for an interview.Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process. We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.
Vacancy Type: This posting is for a newly created vacancy within Bond.
The actual base salary compensation will vary depending on local market conditions, geography, and relevant job-related factors such as skills, qualifications, experience, and education/training.
At Bond, we believe compensation is more than a salary. Our Total Rewards program is designed to help you grow your career, support your well-being and keep you meaningfully connected:
Flexibility: A hybrid work model and flexible vacation offers agility to meet the needs of our global business and workforce, allowing us to inspire the best from our people.
Moments that matter: Social events like F1rst Thursdays, Kick-Off gatherings, and holiday parties make it easy to build relationships and have fun.
Health & Wellness support: Competitive healthcare and wellness benefits that care for both body and mind including Medical, Dental, Vision, Health Care Spending Account, Employee Assistance Program, access to 24/7 virtual healthcare and/or consultation services for you and your family — all available from your first day.
Future-focused: Retirement planning assistance with company matching.
Career development: Access to learning programs, mentorship, stretch projects, and internal mobility to keep you moving forward.
Celebrating your impact: Recognition programs for individual and team achievements, peer-nominated awards, and service anniversaries.
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