Posted 8 days ago
Member Experience Representative
@ Provincial Credit Union
Prince Edward Island
Overview
Provincial Credit Union is hiring a Member Experience Representative to serve as the first point of contact for members and prospective members across digital channels. The role handles account inquiries, digital banking support, new digital account openings and member referrals. The posting states a salary of $45,870 to $50,967 per year, flexible hours including expanded hours, and the ability to work from home as required.
Responsibilities:
- Assist members with inquiries, accounts and digital banking
- Open new accounts digitally and update member information in KYM
- Guide members in using ATMs, online banking and the mobile app
- Identify member needs and promote credit union products
Requirements summary:
- Post-secondary diploma in a related field
- At least two years of customer service experience
- Intermediate proficiency in Microsoft Office Suite
- Strong organization and attention to detail
- Flexibility to work expanded hours and from home as required
Tools & skills
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-10-29
- First seen by our source
- 2026-11-02
- Source record updated
- 2026-11-02
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 2+ years |
| Schedule | evening |
| Travel | air: none · ground: none |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Background checks | criminal record, credit |
| Education | College diploma (required) |
| Perks mentioned | Generous paid time off, Retirement plan, Tuition support, Performance bonus, Wellness, Paid training, Home office allowance |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Provincial Credit Union
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
The financial institution of choice for over 35,000 members across PEI.
Full company description
Provincial Credit Union is the largest Credit Union in Atlantic Canada with $1.2 billion in assets and serving over 35,000 members in 10 branch locations across PEI.
- LinkedIn followers
- 1,108
- People associated on LinkedIn
- 110
- Reported office locations
- 281 University Ave, Charlottetown, Prince Edward Island C1A 4M3, CA
- 512 Main St, O’Leary, Prince Edward Island C0B 1V0, CA
- 873 Canada Rd., Tyne Valley, Prince Edward Island C0B 2C0, CA
- 566 Main St, Alberton, Prince Edward Island C0B 1B0, CA
- 284 Business St, Tignish, Prince Edward Island C0B 2B0, CA
- 1 Commercial St, Kensington, Prince Edward Island C0B 1M0, CA
- 7201 Main St., North Rustico, PE C0A 1X0, CA
- 10 Kinlock Rd, Stratford, Prince Edward Island C1B 1R1, CA
- 524 Main St, Montague, Prince Edward Island C0A 1R0, CA
- 37 Mill Rd., Wellington, PE C0B 2C0, CA
- Business categories
- Banking
- Lending
- Financial Services
- Other recorded names
- Provincial Credit Union
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Provincial Credit Union is the largest Credit Union in Atlantic Canada with $1.2 billion in assets and serving over 35,000 members in 10 branch locations across PEI.
| Field | Value |
|---|---|
| Industry | Financial Services |
| Company size | 51-200 employees |
| Headquarters | Charlottetown, Prince Edward Island |
| Organization type | Privately Held |
| Open jobs on Jobsy | 15 |
| View page |
Member Experience Representative
Branch Location: Any branch, PE
At Provincial Credit Union, we’re more than a financial institution - we’re a people-first, purpose-driven organization, proudly recognized as one of Canada’s Top 100 Employers for 2026.
When you join us, you’ll become part of a supportive, innovative team that’s passionate about delivering exceptional member experiences and making a real impact in our communities. If you’re ready to grow your career while helping others grow their financial future, we’d love to meet you.
What You’ll Do:
As a Member Experience Representative, you will be the first point of contact for members and prospective members, providing friendly, knowledgeable support across our digital channels. You’ll:
- Assist members with inquiries, account issues, and digital banking services, referring complex matters as needed.
- Support members with financial transactions and card services when required.
- Guide members in using self-service technologies (ATMs, online banking, mobile app, e-statements, etc.).
- Open new accounts digitally through ASAPP and update member information in Know Your Member (KYM).
- Identify member needs, make referrals, and promote credit union products and services.
- Maintain up-to-date knowledge of products, services, and digital tools through ongoing training.
- Schedule appointments and advise members on required documentation.
- Protect the confidentiality of member information and ensure internal materials remain secure.
What You Have:
- Post-secondary diploma in a related field plus at least two years of customer service experience.
- Strong organizational skills and exceptional attention to detail.
- Professional, polished communication -both verbal and written - and a high level of discretion.
- Ability to learn new systems quickly; intermediate proficiency in Microsoft Office Suite.
- Tech-savvy mindset with comfort navigating multiple digital platforms.
- Flexibility in working hours, including the ability to work expanded hours when necessary, and should be capable of working from home as required.
What we offer:
We believe in taking care of our people so they can take care of our members. Here’s what you can expect when you join our team:
- People-First Culture: Join a supportive team that values collaboration, positivity, and community impact.
- Competitive Pay & Bonus Program: Market-aligned salary plus the opportunity for annual bonuses.
- Comprehensive Benefits: Health and dental coverage, sick time, and a Defined Contribution Pension Plan & Group Retirement Savings Plan with up to 9% employer contribution.
- Work-Life Balance: Three weeks’ vacation to start, plus four personal days and two volunteer days each year.
- Career Growth: Tuition reimbursement, training opportunities, and career progression pathways.
- Extra Perks: Annual fitness and clothing allowance, reduced employee loan and mortgage rates, and no service fees on banking transactions.
- Salary range for this position: $45,870 - $50,967.
Additional Information
Bondability Requirement: Candidates must be bondable under a fidelity bond policy (includes a criminal and credit check).
Closing Date: Nov 12th, 2026
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