Posted 27 days ago
Member services agent (group benefits)
@ Impact Recruitment
Markham, Ontario
Overview
Impact Recruitment is hiring a Member Services Agent specializing in Group Benefits. The role supports plan sponsors and members with enrollment, claims, billing, audits and benefits inquiries, in a hybrid arrangement with a salary of $57,000 to $72,000.
Responsibilities:
- Serve as dedicated contact for plan sponsors and members
- Troubleshoot enrollment, claims and payment issues
- Process member data, prepare billing and conduct plan audits
- Respond to phone and email inquiries on eligibility and coverage
Requirements summary:
- At least 2 years in group benefits administration
- University degree or college diploma in business, HR or administration
- Strong computer literacy, especially MS Office
- CEBS designation is a bonus
Tools & skills
Benefits mentioned
Source and dates
Job-board feed · jobillico
- Employer posting date
- 2026-10-11
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-11-07
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | CEBS |
| Education | College diploma (required), Bachelor’s degree (required) |
| Fields of study | Business, Human Resources, Administration |
| Perks mentioned | Flexible hours, Retirement plan, Employee discount |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Impact Recruitment
| Field | Value |
|---|---|
| Open jobs on Jobsy | 107 |
At the heart of meaningful change, a special role awaits: as a Member Services Agent specializing in Group Benefits!
Imagine being a vital link in helping organizations and individuals access the benefits they deserve. This role combines client support, problem-solving, and teamwork to ensure smooth benefits administration every day. Your expertise will drive positive experiences and uphold the highest standards of service.
Compensation
- $57,000 to $72,000
Benefits & Perks
- Generous benefits package
- Retirement plan
- Professional development support
- Employee recognition events
- Team-building activities
- Annual salary reviews
- Corporate discounts
- Hybrid work flexibility
Responsibilities
- Act as a dedicated contact for plan sponsors and members, supporting daily benefits management
- Identify and troubleshoot issues related to plan enrollment, claims, and payments with precision
- Process member data, prepare billing and conduct plan audits to ensure compliance
- Respond promptly and professionally to inquiries by phone and email, covering eligibility, benefits, and coverage questions
- Facilitate member support through portal and platform utilization, guiding users effectively
- Maintain and update member information, manage enrollments, and ensure data integrity
- Draft correspondence and mail communications, supporting team projects and initiatives.
Qualifications
- At least 2 years’ experience in group benefits administration
- University Degree or College diploma in Business, HR, or Administration
- CEBS designation is a bonus
- Strong computer literacy, especially in MS Office applications
- Excellent interpersonal, analytical, and organizational skills
- A proactive, detail-oriented team player with the ability to meet deadlines promptly
- Knowledge of multi-employer health plans or flexible benefit settings is a bonus
Enjoy a career with growth opportunities, competitive benefits, and a culture that values your development. Flexibility, engaging work, and a supportive environment await you. Take the proactive step and apply now to become a key contributor in a thriving benefits team-where your efforts truly make a difference!
At Aplin - together with our brands CompuStaff, Impact Recruitment, and Vantix Systems - we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.