Ocean Imports - Logistics Representative I

A wholly owned subsidiary of Kuehne+Nagel Group, and headquartered in Windsor, Ontario Canada, Farrow brings to the global trade industry over 115 years of expertise in cross-border customs brokerage, trade consulting, and integrated logistics services. Further to its beginnings in customs brokerage, Farrow offers trade consulting — expert advice on import/export and trade management, duty recovery and regulations compliance. With a strong network of locations across North America, Farrow manages over 500 employees with 15 offices and warehouses, including those of acquired company Link+ Corporation.

Position Summary

This position is primarily responsible for Ocean Import Operations and Customer service and coordinating with the various stakeholders in the import process.

Key Responsibilities

• Coordinate with the overseas agent network to move international Ocean shipments
• Receive, check and process international shipping documents for Ocean shipments
• Liaise with the various stakeholders including the Shipping Lines, co-loaders, truckers and warehouses
• Send documents to the customs brokers for clearance
• Monitor shipments and respond to inquiries from clients
• Ensure shipments are billed in a timely manner, vendor payables processed and comply with month end requirements
• Other duties as assigned

Education and Experience

• Must have at least one or more years of freight forwarding experience preferably in an import / export role or post-secondary education in international trade, logistics or related field
• Good knowledge of Import / Export documentation
• CargoWise experience would be an advantage

• General knowledge of the freight forwarding NVOCC documentation and environment

Competencies, Working Skills & Attributes

• Commitment to exceptional customer service
• Attention to detail required
• Good communication and organization skills
• Good time management skills with the ability to prioritize work
• Proficient computer skills, including solid familiarity with standard business software (e.g. MS Word, Excel, etc.)
• Ability to work with minimal supervision
• Proficient basic math skills

Working Conditions, Mental Effort & Physical Requirements

• Able to sit for extended periods of time
• Must be able to meet deadlines and related stresses in a timely and efficient manner
• Potential eye strain looking at computer screen and detailed documents

Farrow is an equal opportunity employer, committed to diversity and inclusion. Accommodations for job applicants with disabilities are available on request.