Posted 3 days ago
Onboarding Specialist
@ HoneyBadger AI
Vancouver, British Columbia
Overview
HoneyBadger AI is hiring a full-time Onboarding Specialist in Vancouver, BC, to guide new clients from signup through activation and retention of its voice agent, Alice. The role runs 1:1 and group onboarding sessions, builds self-serve resources, analyzes call recordings, and works cross-functionally on onboarding friction and A/B experiments. The posting states the role is fully onsite at the downtown Vancouver office, with competitive salary and medical and dental coverage.
Responsibilities:
- Guide new clients from signup through active product use
- Deliver 1:1 and group onboarding sessions and demos
- Develop guides, videos and FAQs for self-serve onboarding
- Review call recordings and recommend quality improvements
- Identify onboarding friction and support A/B experiments
Requirements summary:
- 1 to 3+ years in customer success, onboarding or support, preferably SaaS
- Bachelor's degree or higher
- Strong written and verbal communication in English
- Experience with SaaS platforms and AI tools
- Proficiency in MS Office and Salesforce
- Analytical mindset with attention to detail
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-11
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Encouraged to apply | People with disabilities |
| Education | Bachelor’s degree (required) |
| Perks mentioned | Wellness, Free or discounted meals |
Summary and details written by AI from the posting; the employer’s posting is the authority.
HoneyBadger AI
| Field | Value |
|---|---|
| Open jobs on Jobsy | 1 |
Onboarding Specialist
HoneyBadger AI – Vancouver, BC
Summary
HoneyBadger AI is seeking a detail-oriented and customer-focused Onboarding Specialist to ensure new clients successfully adopt and derive value from HoneyBadger AI’s voice agent, Alice. This role is critical in delivering a seamless onboarding experience—from initial signup through activation, system configuration and data refinement, and client retention.
You will work cross-functionally with internal teams to optimize onboarding flows, reduce friction, and improve activation metrics. You will be part of a fast-moving product studio, building and scaling cutting-edge AI and SaaS solutions. In this role, you’ll have the opportunity to make a direct impact on product growth and user experience, while helping shape and refine the onboarding strategy from the ground up.
This role is fully onsite, located at our downtown Vancouver office.
Key Responsibilities
- Guide new clients through onboarding journey, ensuring a smooth transition from signup to active product use
- Deliver onboarding sessions (1:1 or group demos) to educate clients and drive early confidence
- Understand client goals and tailor onboarding to support their specific use cases
- Develop and maintain onboarding resources (guides, videos, FAQs) to support scalable, self-serve experiences
- Review and analyze end-user call recordings to identify trends, uncover areas for improvement, and provide actionable recommendations to enhance call quality, performance, and overall user experience
- Continuously improve knowledge base and help centre content
- Gather user feedback and share actionable insights with the development team
- Identify onboarding friction points and recommend improvements to processes and product experience
- Support and participate in A/B testing and onboarding experiments to optimize performance
- Proactively engage clients showing signs of drop-off to remove blockers and improve adoption
Skills & Qualifications
- 1–3+ years in Customer Success, Onboarding, or Support (preferably SaaS)
- Completion of a bachelor’s degree or higher
- Strong communication skills (written and verbal)
- Experience working with SaaS platforms (Box, Salesforce, Slack, etc.), and AI tools
- Analytical mindset with ability to interpret user behaviour and metrics
- Experience collaborating and working cross functionally with multiple teams
- Creativity, initiative, curiosity, and resilience
- Problem solving skills, high attention to detail and a growth mindset
- Proficiency in the MS Office suite and Salesforce
- Team player with a can-do attitude
- Excellent written and oral communication skills in English; other additional languages are an asset
What We Have to Offer
- Competitive salary;
- Competitive benefits package including Medical & Dental coverage;
- Benefits including: weekly catered lunches, health & wellness perks, fun team events, and daily healthy snacks.
How to Apply
Please apply directly through LinkedIn. All applications will be held in strict confidence. This posting will remain open until a qualified candidate is hired.
HoneyBadger AI welcomes and encourages applications from all qualified individuals including persons with disabilities. We will provide reasonable accommodations upon request for candidates taking part in all aspects of the recruitment and selection cycle.
In order to be considered for employment at HoneyBadger AI, candidates selected for interviews will be required to show proof of citizenship, permanent residence or eligibility to work in Canada with no restrictions.
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