Posted 3 months ago
Operational Engineer- 1733
@ Randstad Canada
Waterloo, Ontario
SIGNALS
Overview
Randstad Canada is hiring a contract Operational Engineer for its client's Contact Centre Infrastructure Operations team. The role focuses on Microsoft Teams Phone and Amazon Connect telephony migrations, solution design and operations, with primarily remote work and a 6-month term with possible extension.
Pay:
$47.76–$54.65 an hour
Responsibilities:
- Plan and execute Teams Phone telephony migrations for Financial Centres
- Develop High-Level Designs and implementation plans
- Provision and support Teams Phone call queues, auto attendants and DID
- Support Amazon Connect and AWS services operationally
- Contribute to CI/CD, automation and incident response
Requirements summary:
- 2+ years supporting Microsoft Teams Telephony and AWS, including Amazon Connect
- 3 to 5 years designing or supporting cloud voice solutions
- Experience with Local/DID numbers, toll-free routing and call logic
- Bachelor's degree in CS, IT, Engineering or equivalent experience
- Strong analytical, stakeholder and communication skills
Tools & skills
Source and dates
Employer career site / ATS feed · careerpage
- Employer posting date
- 2026-08-20
- First seen by our source
- 2026-10-10
- Source record updated
- 2026-10-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Engineering |
| Experience | 2+ years |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Encouraged to apply | Indigenous peoples, People with disabilities, Women, Racialized people, 2SLGBTQ+ |
| Education | Bachelor’s degree (required) |
| Fields of study | Computer Science, Information Technology, Engineering |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Randstad Canada
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
partner for talent.
Full company description
As the Canadian leader in recruitment and HR, and one of Canada’s best places to work, we have a uniquely human approach to work. We deliver HR innovation with human interaction at its core. At the unique intersection of technology and humanity, we deliver data-driven insights coupled with a people-first experience that is inherently human. Human Forward. Learn more at www.randstad.ca.
- LinkedIn followers
- 455,966
- People associated on LinkedIn
- 1,207
- Reported office locations
- 777 Bay Street, Suite 2000, PO Box 128, Toronto, ON M5G 2C8, CA
- 525 Avenue Viger Ouest, Suite 501, Montréal, Quebec H2Z 1G6, CA
- 4295 King St E, Suite 401, Kitchener, Ontario N2P 0C6, CA
- 311 6 Ave SW, Intact Place, East Tower, Suite 1640, Calgary, AB T2P 3H2, CA
- 6345 Dixie Rd, Suite 6, Mississauga, ON L5T 2E6, CA
- 244 Pall Mall St, Suite 400, London, ON N6A 5P6, CA
- 4 Cedar Pointe Dr, Unit D, Barrie, Ontario L4N 5R7, CA
- 2456 Queen St E, Unit 201, Brampton, Ontario L6S 5X9, CA
- 10 Stanley St, Suite 4A, Brantford, Ontario N3S 7N4, CA
- 7055 Boulevard Taschereau, Suite 100, Brossard, Quebec J4Z 1A7, CA
- 1100 Walkers Line, Suite 105, Burlington, Ontario L7N 2G3, CA
- 10655 Southport Rd SW, Suite 1200, Calgary, Alberta T2W 4Y1, CA
- 495 36 St NE, Suite 140, Calgary, Alberta T2A 6K3, CA
- 321 6 Ave SW, Suite W940 (West Tower), Calgary, Alberta T2P 0B2, CA
- 415 Hespeler Rd, Unit 3A, Cambridge, Ontario N1R 6J1, CA
- 6001 60 Ave, Delta, British Columbia V4K 4E2, CA
- 787 Rue St-Pierre, Suite 303, Drummondville, Quebec J2C 3X2, CA
- 10025 102A Ave NW, Suite 1902, Edmonton, Alberta T5J 2Z2, CA
- 2305 111 St NW, Edmonton, Alberta T6J 5E5, CA
- 5 Boulevard Mountain, Granby, Quebec J2G 9M5, CA
- 450 Speedvale Ave W, Unit 103, Guelph, Ontario N1H 7Y6, CA
- 1809 Barrington St, CIBC Building, Unit 501, Halifax, Nova Scotia B3J 3K8, CA
- 275 James St N, Unit 2, Hamilton, Ontario L8R 2L4, CA
- 7655 Boulevard Newman, Suite 75, Montreal, Quebec H8N 1X7, CA
- 2530 Boulevard Daniel-Johnson, Laval, Quebec H7T 2R3, CA
- 2528 Boulevard Daniel-Johnson, Laval, Quebec H7T 2R3, CA
- 5410 Boulevard Guillaume-Couture, Suite 84, Lévis, Quebec G6V 4Z2, CA
- 460 Rue St-Charles O, Suite A, Longueuil, Quebec J4Z 1A7, CA
- 80 Tiverton Ct, Suite 400, Markham, Ontario L3R 0G4, CA
- 7357 Woodbine Ave, Suite 2, Markham, Ontario L3R 1A7, CA
- 4080 Confederation Pkwy, Suite 501, Mississauga, Ontario L5B 0G1, CA
- 6345 Dixie Rd, Suite 6, Mississauga, Ontario L5T 2E6, CA
- 809 Columbia St, New Westminster, British Columbia V3M 1B9, CA
- 20 York Mills Rd, Unit 208, Toronto, Ontario M2P 2C2, CA
- 1600 Carling Ave, Suite 410, Ottawa, Ontario K1Z 1G3, CA
- 2222 Carling Ave, Suite 2, Ottawa, Ontario K2A 1H3, CA
- 4810 Boul Saint-Jean, Montréal, Quebec H9H 4B2, CA
- 755 Boulevard Saint-Jean, Suite 130, Pointe-Claire, Quebec H9R 5M9, CA
- 815 Boulevard Lebourgneuf, Suite 201, Québec, Québec G2J 0C1, CA
- 2010 11th Ave, 7th Floor, Regina, Saskatchewan S4P 0J3, CA
- 208 Boulevard du Curé-Labelle, Sainte-Thérèse, Quebec J7E 2X7, CA
- 3500 Boulevard de la Côte-Vertu, Suite 175, Saint-Laurent, Quebec H4R 2X7, CA
- 6335 Rue Jean-Talon Est, Saint-Léonard, Quebec H1S 3E7, CA
- 310 Wall St, Saskatoon, Saskatchewan S7K 1N7, CA
- 124 Rue Wellington Nord, Suite 300, Sherbrooke, Quebec J1H 5X8, CA
- 701 W Georgia St, Suite 200, Vancouver, British Columbia V7Y 1C6, CA
- 730 View St, Suite 420, Victoria, British Columbia V8W 3Y7, CA
- 100 Regina St S, Suite 140, Waterloo, Ontario N2J 4P9, CA
- 114 Dundas St E, Unit 103, Whitby, Ontario L1N 2H7, CA
- 245 Portage Ave, Winnipeg, Manitoba, CA
- 1 Lombard Pl, Suite 1535, Winnipeg, Manitoba R3B 0X3, CA
- 386 Boulevard Charest E, Quebec, QC G1K 3H4, CA
- Other recorded names
- Randstad Canada
- Specialties
- HR Consulting
- IT Recruitment
- Engineering Recruitment
- Staffing and HR
- HR Services
- Recruitment
- HR Outsourcing
- Temporary Hiring
- Permanent Hiring
- Recruiting
- Permanent Jobs
- Temp Jobs
- Hiring Strategy
- Human Resources
- Staffing
- Finding Jobs
- Employer Branding
- Jobs
- and Contract Jobs
- Profile identifies a recruitment agency
- Yes
As the Canadian leader in recruitment and HR, and one of Canada’s best places to work, we have a uniquely human approach to work. We deliver HR innovation with human interaction at its core. At the unique intersection of technology and humanity, we deliver data-driven insights coupled with a people-first experience that is inherently human. Human Forward. Learn more at www.randstad.ca.
| Field | Value |
|---|---|
| Industry | Staffing and Recruiting |
| Company size | 501-1,000 employees |
| Headquarters | Toronto, ON |
| Organization type | Public Company |
| Year founded | 1997 |
| Specialties | HR ConsultingIT RecruitmentEngineering RecruitmentStaffing and HRHR ServicesRecruitmentHR OutsourcingTemporary HiringPermanent HiringRecruiting |
| Open jobs on Jobsy | 9,425 |
| View page |
Job description
Our client, is seeking an innovative, highly technical Operational Engineer to join their Contact Centre Infrastructure Operations (CCIO) team.
In this multi-faceted technical role, you will play a key part in modernizing and supporting the organization’s enterprise communication infrastructure, focusing heavily on Microsoft Teams Telephony and Amazon Connect Contact Centre Services. Combining solution design, operational support, and an AI-forward mindset, you will partner with business stakeholders, systems analysts, architects, and engineering teams to plan and execute telephony migrations for regional Financial Centres. You will author High-Level Designs (HLDs), troubleshoot complex call flows, optimize cloud infrastructure, and leverage automation and GenAI capabilities to elevate operational efficiency and user experience within a regulated financial environment.
Duration: 6-Month Contract (with high potential for extension)
Work Arrangement: Primarily Remote
Advantages
High-Impact Modernization Scope: Directly drive the enterprise transformation and migration of regional financial centers onto cloud-native Microsoft Teams Telephony and Amazon Connect platforms.
Primarily Remote Autonomy: Enjoy the flexibility of working remotely while collaborating with a high-energy, supportive technology engineering team.
AI-Forward Innovation: Actively explore and integrate Generative AI tools, automation utilities, and modern AWS cloud services to optimize telephony workflows.
Enterprise Financial Sandbox: Gain valuable technical experience supporting scalable, highly secure telephony infrastructure within a top-tier financial enterprise.
Responsibilities
Telephony Engineering & Migration Execution
Teams Telephony Modernization: Partner with business stakeholders and technology partners to plan, prioritize, and execute telephony migrations transitioning Financial Centres to Microsoft Teams Phone.
Solution Architecture & Design: Develop High-Level Designs (HLDs), detailed technical specifications, and implementation plans for cloud telephony and contact center infrastructure.
Voice Configuration & Provisioning: Provision, configure, and support Microsoft Teams Phone components including Call Queues, Auto Attendants, Direct Inward Dialing (DID), Toll-Free routing, and user profiles.
Contact Center Operations & AI Automation
Amazon Connect Administration: Support and enhance Amazon Connect contact center platforms and related AWS cloud services from an operational perspective to ensure continuous resilience and performance.
Business Analysis & Requirements: Gather functional requirements from business stakeholders, translating operational needs into robust, supportable technical solutions.
Agile DevOps & Automation: Participate in Agile delivery teams and contribute to CI/CD, infrastructure automation, operational monitoring, and knowledge base documentation.
Incident & Change Management: Conduct troubleshooting, root-cause analysis, and incident response to maintain platform stability, availability, and regulatory compliance.
Qualifications
Telephony & Cloud Experience: 2+ years of hands-on experience supporting Microsoft Teams Telephony, enterprise telephony platforms, and AWS cloud services (specifically Amazon Connect).
Cloud Solution Design: 3 to 5 years of experience designing, configuring, developing, or supporting cloud-based infrastructure and voice technology solutions.
Voice & Routing Mastery: Practical experience managing Local/DID numbers, Toll-Free routing, enterprise call logic, Auto Attendants, Call Queues, and user telephony provisioning.
AI & Innovation Mindset: Strong understanding of AI/GenAI capabilities with a forward-thinking approach toward productivity automation and continuous improvement.
Business Requirements & Documentation: Demonstrated ability to gather business needs, draft clear technical HLDs/SOPs, and translate business logic into executable technical designs.
Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or an equivalent combination of education and relevant industry experience.
Soft Skills: Outstanding analytical problem-solving abilities; self-driven attitude with strong stakeholder management, collaboration, and verbal/written communication skills.
Preferred Assets & Nice-to-Haves
Advanced Amazon Connect development experience utilizing AWS Lambda and Python.
Familiarity with Cloud Automation and Infrastructure as Code (IaC) tooling (Terraform, Ansible, Jenkins, Bitbucket, CI/CD pipelines).
Exposure to AWS AI and Machine Learning services.
Summary
If you are a tech-savvy Operational Engineer who pairs hands-on expertise in Microsoft Teams Phone and Amazon Connect with a passion for cloud automation, voice migration, and AI innovation, this 6-month contract is an outstanding opportunity. Bring your telephony design skills, problem-solving mindset, and collaborative energy to our client's infrastructure team today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
In this multi-faceted technical role, you will play a key part in modernizing and supporting the organization’s enterprise communication infrastructure, focusing heavily on Microsoft Teams Telephony and Amazon Connect Contact Centre Services. Combining solution design, operational support, and an AI-forward mindset, you will partner with business stakeholders, systems analysts, architects, and engineering teams to plan and execute telephony migrations for regional Financial Centres. You will author High-Level Designs (HLDs), troubleshoot complex call flows, optimize cloud infrastructure, and leverage automation and GenAI capabilities to elevate operational efficiency and user experience within a regulated financial environment.
Duration: 6-Month Contract (with high potential for extension)
Work Arrangement: Primarily Remote
Advantages
High-Impact Modernization Scope: Directly drive the enterprise transformation and migration of regional financial centers onto cloud-native Microsoft Teams Telephony and Amazon Connect platforms.
Primarily Remote Autonomy: Enjoy the flexibility of working remotely while collaborating with a high-energy, supportive technology engineering team.
AI-Forward Innovation: Actively explore and integrate Generative AI tools, automation utilities, and modern AWS cloud services to optimize telephony workflows.
Enterprise Financial Sandbox: Gain valuable technical experience supporting scalable, highly secure telephony infrastructure within a top-tier financial enterprise.
Responsibilities
Telephony Engineering & Migration Execution
Teams Telephony Modernization: Partner with business stakeholders and technology partners to plan, prioritize, and execute telephony migrations transitioning Financial Centres to Microsoft Teams Phone.
Solution Architecture & Design: Develop High-Level Designs (HLDs), detailed technical specifications, and implementation plans for cloud telephony and contact center infrastructure.
Voice Configuration & Provisioning: Provision, configure, and support Microsoft Teams Phone components including Call Queues, Auto Attendants, Direct Inward Dialing (DID), Toll-Free routing, and user profiles.
Contact Center Operations & AI Automation
Amazon Connect Administration: Support and enhance Amazon Connect contact center platforms and related AWS cloud services from an operational perspective to ensure continuous resilience and performance.
Business Analysis & Requirements: Gather functional requirements from business stakeholders, translating operational needs into robust, supportable technical solutions.
Agile DevOps & Automation: Participate in Agile delivery teams and contribute to CI/CD, infrastructure automation, operational monitoring, and knowledge base documentation.
Incident & Change Management: Conduct troubleshooting, root-cause analysis, and incident response to maintain platform stability, availability, and regulatory compliance.
Qualifications
Telephony & Cloud Experience: 2+ years of hands-on experience supporting Microsoft Teams Telephony, enterprise telephony platforms, and AWS cloud services (specifically Amazon Connect).
Cloud Solution Design: 3 to 5 years of experience designing, configuring, developing, or supporting cloud-based infrastructure and voice technology solutions.
Voice & Routing Mastery: Practical experience managing Local/DID numbers, Toll-Free routing, enterprise call logic, Auto Attendants, Call Queues, and user telephony provisioning.
AI & Innovation Mindset: Strong understanding of AI/GenAI capabilities with a forward-thinking approach toward productivity automation and continuous improvement.
Business Requirements & Documentation: Demonstrated ability to gather business needs, draft clear technical HLDs/SOPs, and translate business logic into executable technical designs.
Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or an equivalent combination of education and relevant industry experience.
Soft Skills: Outstanding analytical problem-solving abilities; self-driven attitude with strong stakeholder management, collaboration, and verbal/written communication skills.
Preferred Assets & Nice-to-Haves
Advanced Amazon Connect development experience utilizing AWS Lambda and Python.
Familiarity with Cloud Automation and Infrastructure as Code (IaC) tooling (Terraform, Ansible, Jenkins, Bitbucket, CI/CD pipelines).
Exposure to AWS AI and Machine Learning services.
Summary
If you are a tech-savvy Operational Engineer who pairs hands-on expertise in Microsoft Teams Phone and Amazon Connect with a passion for cloud automation, voice migration, and AI innovation, this 6-month contract is an outstanding opportunity. Bring your telephony design skills, problem-solving mindset, and collaborative energy to our client's infrastructure team today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.