Operational Resilience Analyst

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women & Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.

The Operational Resilience Analyst supports the development, execution and continuous improvement of goeasy’s enterprise Operational Resilience Program. The role provides structured analysis and coordination across Business Continuity Management, IT Disaster Recovery and Physical Security, helping ensure plans, recovery requirements, controls and programme records remain current and effective. This individual partners with business leaders, technology teams, Facilities, Human Resources, Risk, Security and external providers to coordinate assessments, exercises, remediation and reporting. The role also uses modern resilience platforms, data analytics and workflow automation to improve insight, efficiency and organisational preparedness.

What will you be doing?

• Support the organization's Business Continuity and Operational Resilience program by facilitating business impact assessments, maintaining continuity plans, and ensuring recovery requirements are documented and up to date.
• Coordinate business continuity and disaster recovery testing exercises, track outcomes, and drive remediation activities to completion.
• Monitor resilience risks, issues, and action plans, ensuring appropriate governance, reporting, and stakeholder accountability.
• Partner with business, technology, and operational teams to strengthen resilience capabilities, support critical site readiness, and improve recovery preparedness.
• Support disaster recovery planning by maintaining recovery documentation, application inventories, recovery objectives, and testing evidence.
• Assist with resilience reviews of third-party vendors, cloud services, and critical technology dependencies.
• Support physical security programs through policy administration, site assessments, incident documentation, and corrective action tracking.
• Assist with audits, risk assessments, regulatory reviews, and compliance activities by maintaining required documentation and evidence.
• Administer resilience management platforms and related tools, ensuring data quality, user access, workflow effectiveness, and reporting accuracy.
• Develop dashboards, reporting, and automated workflows using Power BI, Microsoft 365, Power Automate, and related technologies to improve program efficiency and insight generation.
• Identify opportunities to enhance resilience processes, controls, reporting, and technology capabilities through continuous improvement initiatives.

What experience do you have?

• Bachelor's degree or diploma in Business, Risk Management, Emergency Management, Information Technology, Security Management, or a related field, or an equivalent combination of education and experience.
• 2-5 years of experience in business continuity, disaster recovery, operational resilience, risk management, physical security, emergency management, or a related discipline.
• Working knowledge of business continuity planning, business impact analysis, disaster recovery, risk assessment, incident management, and physical security principles.
• Experience coordinating assessments, testing exercises, action plans, reporting, and stakeholder engagement across business and technology teams.
• Strong analytical, problem-solving, and organizational skills, with the ability to manage multiple priorities and identify practical solutions to complex challenges.
• Proficiency with Microsoft 365, Power BI, workflow automation tools, and other technology platforms used to support resilience and operational programs.
• Strong written and verbal communication skills, with the ability to build relationships, facilitate discussions, and communicate effectively with stakeholders at all levels.
• Continuous improvement mindset with a focus on enhancing processes, controls, reporting, and operational effectiveness.
• Relevant certifications such as ABCP, CBCI/MBCI, ITIL, CISM, CISSP, PSP, emergency management, cloud, or analytics certifications are considered an asset.

We offer a Flexible Work Program that provides you the ability to work three days onsite per week, from our Mississauga office.

Internal Applicants: please apply through the link and provide written endorsement from your current manager.

$88,000.00 – $104,500.00 CAD (includes base salary and bonus)

We’re committed to attracting and rewarding top talent. Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role.

At goeasy, we believe transparency fosters trust — and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success.

Should your total compensation expectations fall above the posted range, we still encourage you to apply. If selected for an interview, you’ll have the opportunity to discuss this with our recruitment team, as there may be flexibility based on your background and overall fit. Total compensation includes base salary and bonus.

This posting is for an existing vacancy within our team.

Why should you work for goeasy?

In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer:

Financial Benefits:

• RRSP matching and Employee Share Purchase Plan programs.
• Annual bonus that rewards your hard work and dedication.
• Employee discounts on furniture, electronics, and appliances.
• MAT & PAT leave top-up.
• Expand your financial knowledge through engaging Financial Literacy Learning opportunities.

Health and Lifestyle:

• Enjoy company-paid volunteer days to give back to the community.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a flexible modular benefits package.
• Stay fit and energized with exclusive access to our on-site private gym at our head office.

Employee Perks:

• Fuel your growth with the Tuition Assistance Program.
• Double the impact of your generosity with Company Matched Charitable Donations.
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
• Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!

Diversity, Inclusion, and Equal Opportunity Employment:

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.