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Posted 5 days ago

Operations Coordinator - Client Service Administration and Process Support

@ Fitch Ratings

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Toronto, Ontario

Full-time10+ years experience
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SIGNALS

Overview

Fitch Learning is hiring an Operations Coordinator in Toronto to support client service administration, exam operations, vendor coordination and process support. The role handles candidate escalations, designation and CE audit cases, and coordination with an exam delivery vendor. The posting offers a hybrid schedule of 3 days in the office and 2 remote, with a base pay range of $45,000 to $55,000 CAD per year.

Responsibilities:

  • Manage candidate escalations on courses and license exams
  • Process designation applications, renewals, CE audits and exception cases
  • Coordinate exam operations with the exam delivery vendor
  • Maintain documentation, tracking and follow-up for cases and invoices
  • Identify manual tasks and opportunities for automation and process improvement

Requirements summary:

  • Experience in operations, client service or exam administration
  • Ability to handle escalated complaints and complex rules
  • Proficiency with Salesforce, Zendesk, SharePoint and Microsoft Office
  • Fluent in French and English
  • Comfort using AI tools such as Copilot

Tools & skills

SalesforceZendeskSharePointMicrosoft OfficeCopilot

Benefits mentioned

Retirement planParental leaveTuition support
Source and dates

Source type not verified · apify-linkedin

Employer posting date
2026-11-08
First seen by our source
2026-11-14
Source record updated
2026-11-14

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityMid level
DepartmentAdministrative
Hours per week40 (estimated)
Travelair: none · ground: none
Work settingOffice, Home
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish, French
Perks mentionedGenerous parental leave, Retirement plan, Tuition support, Paid training

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Fitch Ratings

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FieldValue
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Job description
Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance.

Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About The Team

Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make An Impact

  • Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
  • Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
  • Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
  • Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
  • Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May Be a Good Fit If

  • You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
  • You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
  • You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
  • You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out

  • Experience working with licensure exam delivery and working in a regulatory environment
  • Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
  • Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
  • Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
  • Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch

  • Hybrid Work Environment: 3 days per week in the office; 2 days remote
  • A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
  • Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
  • Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
  • Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
  • Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
  • Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites: www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

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