Posted last month
Operations Manager
@ Valsoft Corporation
Remote in Canada
Overview
Aspire Software, an operating group of Valsoft Corporation, is hiring a full-time Customer Operations Manager to lead its Support and Professional Services teams. The role owns customer experience across support, onboarding and implementation, with a strong focus on AI-driven service improvements. Several requirements are listed, including management experience and hands-on AI or automation deployment.
Responsibilities:
- Manage and coach Support and Professional Services teams
- Own customer onboarding and implementation end to end
- Improve ticket handling, triage and SLAs
- Own KPIs and customer satisfaction targets
- Introduce AI and automation into support workflows
Requirements summary:
- 3+ years in customer support, professional services or customer operations
- 1 to 2 years managing people or leading teams
- Proficiency with TeamSupport, Salesforce, Jira and Power BI
- Hands-on experience deploying AI or automation
- Experience owning onboarding or implementation
Tools & skills
Source and dates
Employer career site / ATS feed · workable
- Employer posting date
- 2026-10-05
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Management experience | 1+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Valsoft Corporation
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
As a leading player in vertical market software (VMS), Valsoft combines industry expertise with a unique buy-and-hold investment philosophy, managing a growing portfolio of companies that benefit from decentralized leadership and operational autonomy. We actively support our businesses, guiding them in their growth and evolution into market leaders. Headquartered in Montreal with a global presence, Valsoft is committed to building a legacy of excellence by prioritizing sustainable growth and operational efficiency. Our long-term vision, driven by entrepreneurial spirit and disciplined execution, ensures we create lasting value for our portfolio companies, their customers, and the industries they serve. For more information, visit valsoftcorp.com. - En tant qu'acteur de premier plan dans le domaine des logiciels pour marchés verticaux (LMV), Valsoft allie expertise sectorielle et une philosophie d'investissement unique axée sur l'acquisition et la conservation. Nous gérons un portefeuille croissant d'entreprises qui bénéficient d'un leadership décentralisé et d'une autonomie opérationnelle. Nous soutenons activement nos entreprises en les accompagnant dans leur croissance et leur évolution en leaders de leur secteur. Basée à Montréal et présente à l'échelle mondiale, Valsoft s'engage à bâtir un héritage d'excellence en priorisant la croissance durable et l'efficacité opérationnelle. Notre vision à long terme, portée par un esprit entrepreneurial et une exécution rigoureuse, nous permet de créer une valeur durable pour nos entreprises, leurs clients et les industries qu'elles desservent. Pour plus d'informations, visitez valsoftcorp.com.
- LinkedIn followers
- 119,813
- People associated on LinkedIn
- 516
- Reported office locations
- 100-7405, Transcanadienne, Saint-Laurent, Quebec H4T 1Z2, CA
- 151 Bloor St W, Toronto, Ontario M5S 1S4, CA
- Business categories
- Business Development
- Software
- Financial Services
- Other recorded names
- Valsoft Corporation
- Specialties
- Technology
- Software
- Investment
- Mergers and acquisitions
- M&A
- and Vertical market software
- Profile identifies a recruitment agency
- No
- Reported total investment
- 420,000,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
As a leading player in vertical market software (VMS), Valsoft combines industry expertise with a unique buy-and-hold investment philosophy, managing a growing portfolio of companies that benefit from decentralized leadership and operational autonomy. We actively support our businesses, guiding them in their growth and evolution into market leaders. Headquartered in Montreal with a global presence, Valsoft is…
| Field | Value |
|---|---|
| Industry | Financial Services |
| Company size | 1,001-5,000 employees |
| Headquarters | Saint-Laurent, Quebec |
| Organization type | Privately Held |
| Specialties | TechnologySoftwareInvestmentMergers and acquisitionsM&Aand Vertical market software |
| Open jobs on Jobsy | 192 |
| View page |
Aspire Software is looking for a Customer Operations Manager to join our growing team!
We’re looking for a hands-on Customer Operations Manager to lead and optimize our Support and Professional Services teams. In this role, you’ll own the customer experience across support, onboarding, implementation, and service delivery—ensuring customers receive timely, high-quality service and realize value quickly.
You’ll combine team leadership, process improvement, and data-driven decision-making with an AI-forward approach to customer operations. From strengthening service quality and accountability to using automation to improve workflows and team enablement, you’ll help shape how we support our customers and scale our services.
Here is a little window into our company: Aspire Software, an operating group of Valsoft Corporation, operates and manages a portfolio of wholly owned software companies that provide mission-critical solutions across multiple verticals. Through industry best practices and a decentralized operating model, Aspire empowers its businesses to drive growth, strengthen operational performance, and reinvest in continuous innovation.
Our motto is “Be Humble, Stay Hungry!”
Key Responsibilities
- Team Leadership: Manage and coach Support and Professional Services teams. Set goals, monitor performance, and foster a culture of accountability and continuous improvement.
- Customer Experience: Ensure a consistent, high-quality customer experience across all support and services touchpoints.
- Operational Efficiency: Design and refine workflows to improve ticket handling, triage, escalation processes, and service-level agreements (SLAs). Identify and remove bottlenecks.
- Customer Satisfaction & Quality: Own key performance indicators (KPIs) and implement initiatives to consistently meet or exceed targets.
- Cross-Functional Collaboration: Work closely with Product, Engineering, Sales, and Account teams to resolve customer issues, advocate for customer needs, and streamline handoffs.
- Tool Ownership: Help manage tools like TeamSupport, Jira, and other support and service platforms. Recommend improvements or automations.
- Customer Advocacy: Identify trends and common issues to proactively improve product and service offerings.
- AI & Technology Adoption: Champion a tech-forward approach to service delivery. Identify where AI and automation can reduce handling time, improve first-contact resolution, and surface insights—from AI-assisted triage and ticket summarization to knowledge base content and self-service deflection.
- Continuous Innovation: Pilot, measure, and scale new AI capabilities across the support stack. Build team fluency and set clear guardrails for responsible, accurate, and secure AI use in customer-facing work.
- Customer Onboarding & Time-to-Value: Own the onboarding and implementation experience end to end. Apply AI to accelerate time-to-value through tailored onboarding plans, automated configuration and data-migration checks, and customer-ready training content, guides, and walkthroughs produced at scale.
- Team Onboarding & Enablement: Use AI to shorten ramp time for new Support and Services hires through AI-assisted playbooks, searchable knowledge, and on-demand answers that make onboarding faster and more consistent.
Qualifications
- 3+ years of experience in customer support, professional services, or customer operations, preferably in a SaaS or technology company.
- 1–2 years of experience managing people or leading teams.
- Strong understanding of customer service best practices and post-sales service delivery.
- Proven experience driving improvements in customer operations.
- Excellent communication, leadership, and problem-solving skills.
- Proficiency with tools such as TeamSupport, Salesforce, Jira, and Power BI.
- A data-driven mindset, with the ability to analyze metrics and act on insights.
- Hands-on experience deploying AI or automation, such as AI-assisted triage, chatbots, automated quality assurance, intelligent knowledge management, onboarding programs, or training content.
- Experience owning customer onboarding or implementation, with a focus on shortening time-to-value.
Nice to Have
- Experience scaling support or services operations.
- Experience building or leading a global or distributed team.
- A project management background, such as PMP certification or experience with Agile methodologies.
- Exposure to customer journey mapping or customer experience strategy.
#AspireSoftware
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