Posted 28 days ago
Operations Manager
@ United Services Group
Brampton, Ontario
Overview
United Services Group is hiring a Branch Partner Manager to act as the key liaison between the company and its cleaning Partners in assigned regions. The role covers partner recruitment, performance management, partner change-overs, issue escalation and legal and process compliance, with frequent travel and rotating or 24/7 availability. Benefits include health, dental and vision coverage and a pension plan after one year.
Responsibilities:
- Recruit and manage cleaning partners in assigned regions
- Lead partner change-over processes with internal teams and vendors
- Handle partner issue escalation with the Regional Partner Manager
- Ensure legal and process compliance and data integrity in Salesforce
- Lead quarterly and annual national partner meetings
Requirements summary:
- Post-secondary degree in business administration or related field
- 5+ years operational experience
- 5+ years progressive management experience
- Strong negotiation and conflict management skills
- Spanish preferred in Ontario West
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2026-10-09
- First seen by our source
- 2026-10-13
- Source record updated
- 2026-10-13
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Business operations |
| Experience | 5+ years |
| Management experience | 5+ years |
| Schedule | day, evening, overnight |
| Travel | air: moderate · ground: moderate |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English, Spanish |
| Education | Bachelor’s degree (preferred) |
| Fields of study | Business administration |
| Perks mentioned | Retirement plan |
Summary and details written by AI from the posting; the employer’s posting is the authority.
United Services Group
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Achieving Service Excellence
Full company description
United Services Group is the holding company of two specialty companies, United Services Group is the parent company of United Energy Services, our non-union division, and United Technical Services, our union division. We are a full-service specialty contractor serving general contractors and Utilities in the Nuclear, Fossil, Natural Gas, Solar, and Petrochemical Industries. United Services Group provides our customers with a partner with over 200 years of combined experience in the power generation market. We deliver value to our clients by providing a partner that offers multiple specialty services from a single supplier. We pride ourselves in providing our clients with accurate cost assessments as well as confident scheduling for your projects. These assessments along with our field experience enables us to plan our projects to be completed on time, ahead of schedule, and under budget. Safety is our first and most important company value. We have made a company commitment to safety and our employees work performance is driven by this responsibility. Our daily safety topics are discussed in all pre-job as well as post-job briefs, both on-site and in our home office. Our staff is an integral part of our safety culture and we encourage them to take a hands-on approach while in our home office, on a field assignment and through the development of safety processes for continual company improvement. United Services Group holds both the ASME S-Stamp and National Board R-Stamp Certificates of Authorization. Our quality assurance program meets the requirements of ASME NQA-1 and 10 CFR 50 Appendix B. We set ourselves apart from the competition by building a team of skilled employees and not just assembling a workforce. Our craftsmen are specialized in their skill sets and our supporting staff is cross trained to honor our commitment to providing our customers with superior service.
- LinkedIn followers
- 2,763
- People associated on LinkedIn
- 55
- Reported office locations
- 2505 Hutchison McDonald Rd, Charlotte, North Carolina 28269, US
- 6740 SE 110th St, Unit 409, Belleview, Florida 34420, US
- 4770 E 2nd St, Suite B, Benicia, California 94510, US
- 3670 Underwood Rd, La Porte, Texas 77571, US
- Business categories
- Rental
- Customer Service
- Staffing Agency
- Other recorded names
- United Services Group
- United Services Group, an Inc. 5000 Company
- Specialties
- Field Welding
- Field Machining
- Staff Augmentation
- Repair Services
- Specialty
- Shop Fabrication
- Pre- and Post-Weld Heat Treating
- Equipment Rental
- Staffing
- Welding
- Machining
- Field Services
- and Weld Testing Facility
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
United Services Group is the holding company of two specialty companies, United Services Group is the parent company of United Energy Services, our non-union division, and United Technical Services, our union division. We are a full-service specialty contractor serving general contractors and Utilities in the Nuclear, Fossil, Natural Gas, Solar, and Petrochemical Industries. United Services Group provides our…
| Field | Value |
|---|---|
| Industry | Oil and Gas |
| Company size | 51-200 employees |
| Headquarters | Charlotte, North Carolina |
| Organization type | Privately Held |
| Year founded | 2013 |
| Specialties | Field WeldingField MachiningStaff AugmentationRepair ServicesSpecialtyShop FabricationPre- and Post-Weld Heat TreatingEquipment RentalStaffingWelding |
| Open jobs on Jobsy | 84 |
| View page |
About Us
We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.
We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.
Job Summary
The Branch Partner Manager (BPM) will report to the Regional Partner Manager (RPM). The BPM’s focus is to be a key liaison between United and the Partners within the specified regions. This role will play an important part in collaborating internally across regions with the Retention, Learning & Development (L & D), Finance and Equipment Services departments and externally with third party vendors to ensure that our Partners needs are being met as per expectations and ultimately meeting and exceeding Customer expectations. The role will also work closely within the Partner Relations and Effectiveness department with the Program Coordinators and L & D to enhance the Partner skillsets, performance, and experience. This role will focus on ensuring Legal and
Process Compliance, Partner Recruitment and Performance Management, Partner Change Overs (PCO’s), Issues Escalation and Compliance.
Duties and Responsibilities
- Execution of United Services Group’s Vision, Mission, Values and Strategic plans.
- Lead/Implement National Partner Meetings Quarterly/Annually.
- Manage Partner Recruitment process and create a Resource Pool of trained Partners within the regions.
- Ensure legal compliances of Partners by implementing United Hiring Packages.
- Provide key support to the Regional teams in managing the performance management process with the Partners.
- Lead and manage the Partner Change Over (PCO) process within United and with external vendors to ensure seamless transition of Partners.
• Managing Partner Issues Escalation process in collaboration with RPM.
• Attending legal “Discoveries” on behalf of United Services Group, if required
• Collaborating and Co-developing with the Account Management and Retention teams: Solution to Issues Raised by Partners and/or New Programs/Plans for Partners to Be the First Choice Company for Partners.
• Calibration Walks with Account Management teams and Partners.
• Implementing guidelines, processes, and procedures for Partner Relations Department
• Ensure overall compliance of guidelines, policy & procedures with Partners and their cleaners.
- Ensure data integrity pertaining to Partners within Salesforce.
Technology & Assets
- Responsible for managing business using United technologies provided (e.g., Salesforce & Microsoft Programs). Responsible for asset management.
Additional Responsibilities:
- Perform all daily functions in alignment with company mission, vision, and values.
- Work in compliance with Health & Safety policies and legislation and take every reasonable precaution to protect the health and safety of all employees and business partners.
- Protect company assets from damage and misuse.
- Perform other related duties as may be required from time to time.
Job Requirements and Expectation
- Available to address customer and Partner needs and concerns in a timely manner.
- Willing to travel frequently within the designated territory or outside the province as may be required from time to time.
- Ability to deal with high level of stress and solve problems as they arise.
- Ability to work flexible shifts on a rotation basis.
- Available to address concerns in a 24/7 environment
Key Competencies
- Business acumen
- Task management & Planning skills
- Communication Skills: Active listening, verbal, and written communication skills
- Conflict management & negotiation skills.
- Needs assessment and information gathering.
- Advanced Technology competency
- Managing budgeting & costing (Cost Breakdowns)
- Expertise in floor-care and cleaning procedures is an asset.
- Process and compliancy driven.
- Superior time management and problem-solving skills.
- Ability to work independently.
Education/Experience
- Post-secondary degree in business administration or related field.
- Minimum of 5 years’ operational experience.
- 5 years’ experience in a progressive management role.
- Spanish is preferred in Ontario West.
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