Posted just now
Operations Manager, Mortgage & Lending
@ Aplin
Calgary, Alberta
Overview
Aplin is hiring an Operations Manager, Mortgage & Lending, reporting to the Chief Operating Officer, to lead a mortgage administration team. The role covers daily operations, team development, process improvement and digital transformation. Mortgage or financial services experience is an asset, and the priority is strong people leadership.
Responsibilities:
- Lead, coach and develop a mortgage administration team
- Oversee daily operations, compliance and service quality
- Drive process improvements, automation and digital transformation
- Manage departmental priorities, workload and performance
- Collaborate with senior leadership and cross-functional teams
Requirements summary:
- Minimum 3 years of people leadership experience
- Experience leading organizational change or digital transformation
- Strong emotional intelligence and communication skills
- Proficiency with Microsoft Office and SharePoint
- Mortgage, banking or lending experience preferred
Tools & skills
Source and dates
Employer career site / ATS feed · careerpage
- Employer posting date
- 2026-11-07
- First seen by our source
- 2026-11-03
- Source record updated
- 2026-11-07
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Business operations |
| Management experience | 3+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Aplin
| Field | Value |
|---|---|
| Open jobs on Jobsy | 843 |
To Apply for this Job Click Here
Our client, a well-established and growing organization in the mortgage and financial services industry, is seeking an experienced Operations Manager, Mortgage & Lending, to lead a knowledgeable team.
Reporting to the Chief Operating Officer, this role is ideal for a strong people leader with experience driving change, developing teams, and improving operational efficiency.
While mortgage or financial services experience is an asset, the priority is finding an exceptional leader who can build trust and empower employees.
Key Responsibilities
- Lead, coach, and develop an experienced team of mortgage administration professionals.
- Oversee daily operations, ensuring efficiency, accuracy, compliance, and exceptional service delivery.
- Build a culture of trust, accountability, collaboration, and independent decision-making.
- Guide employees through digital transformation, automation, and operational changes.
- Identify opportunities to streamline workflows, improve processes, and increase efficiency.
- Collaborate with senior leadership and cross-functional teams to support business growth.
- Manage departmental priorities, workload, performance, and employee development.
- Support the successful implementation and adoption of new technologies and processes.
Qualifications & Experience
- Minimum 3 years of people leadership experience, ideally within operations, financial services, or a related environment.
- Proven experience leading teams through organizational change, process improvements, or digital transformation.
- Strong emotional intelligence with the ability to balance empathy, accountability, and difficult conversations.
- Demonstrated success building high-performing teams, developing employees, and fostering trust.
- Excellent communication, problem-solving, organizational, and stakeholder management skills.
- Experience with software implementations, automation, or workflow improvements is a strong asset.
- Mortgage administration, banking, or lending experience is preferred but not required.
- Strong technical aptitude and proficiency with Microsoft Office and SharePoint.
At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.
To Apply for this Job Click Here
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