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Posted 6 days ago

Operations Officer

@ BLS International

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Winnipeg, Manitoba

Full-time
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SIGNALS

Overview

BLS International is hiring a full-time Operations Officer to run visa and passport application intake at its application centres. The work covers document scrutiny, biometrics capture, cash collection, CRM data entry and applicant support, with strict accuracy and turnaround standards.

Responsibilities:

  • Document scrutiny and collection of passport and visa applications
  • Biometrics capture and cash collection with POS entry
  • Answering applicant queries and managing disputes
  • Accurate, timely CRM data entry with zero errors
  • Passport delivery logistics to embassies and applicants

Requirements summary:

  • Attention to detail and accuracy in cash and data handling
  • Strong client-facing and communication skills
  • Adherence to SOPs and ISO compliance
  • Ability to meet mandated turnaround times

Tools & skills

CRM
Source and dates

Source type not verified · apify-linkedin

Employer posting date
2026-11-04
First seen by our source
2026-11-10
Source record updated
2026-11-10

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

DepartmentCustomer service
Hours per week40 (estimated)
Travelair: none · ground: none
Work settingOffice, Client sites
PositionSitting and standing
Physical demandsphysical low · computer high

Summary and details written by AI from the posting; the employer’s posting is the authority.

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BLS International

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FieldValue
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Job description

Company Brief:

BLS International Services Ltd. is a globally trusted, AI & tech-enabled service provider to governments and citizens, with a legacy since 2005. It is world’s largest publicly listed Visa & Counselor services company, traded on India's major stock exchanges (BSE: 540073; NSE: BLS). BLS International offers a comprehensive range of service solutions encompassing outsourced visa processing, document verification, biometrics, attestation, passport services, e-visa solutions, end-to-end solutions in e-governance, digital and retail services. BLS International partners with over 46 client governments and operates across 100+ countries through 50,000+ centres, 9 global training hubs, and 8 global contact centres. Guided by a continued focus on innovation, transparency, and service excellence, BLS International combines cutting-edge technology with robust operational processes to deliver the highest standards of data security and efficiency. Recognized for its proven track record and adherence to global standards, BLS International has been featured among Business Today's India's Most Valuable Companies, Forbes Asia's Best Under a Billion, Fortune India's ‘The Emerging 100’. To explore more about BLS International’s global presence and comprehensive service offerings, visit www.blsinternational.com.

Job Description:

  • Document scrutiny & collection of applications for Passport processing.
  • Collection of visa applications & document scrutiny for visa processing, attestation & legalization services
  • Biometrics capture (Photo & Fingerprints)
  • Cash collection & POS entry
  • Client facing – answering queries, advising applicants, managing disputes
  • Handle customer/applicant queries personally or else through email, telephone.
  • Handle cash and bank-related transactions if assigned and ensure 100% accuracy.
  • Record and maintain all the application data. Also, Ensure accurate & timely data entry into the CRM with zero errors.
  • Ensure all the administration and logistics of passport delivery to Embassy/ applicant / logistic company etc.
  • Maintain compliance with the standard operating procedures, manuals, etc. without deviation in the process.
  • Intimate the applicants about the available Value-Added Services and ensure delivery of Value-Added Service options to applicants/ customers.
  • Encourage the applicants to provide feedback on services provided and their overall experience at the Application Center.
  • Ensure that the entire task is completed within the mandated turnaround time.
  • Assist the Deputy Manager/Team Lead/Operations Manager in the execution of any new projects and other ISO compliances.
  • Ensure judicious use of natural resources.
  • Adhere to the environmental health and safety policy/objectives and guidelines of the organization.

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