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Operations Supervisor

@ NPAworldwide

Fort Erie, Ontario

Full-time5+ years experience
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Overview

NPAworldwide is hiring an Operations Supervisor for a full-time role in Ontario, Canada, on rotating shifts. The role oversees daily transportation and facility operations, staffing, customer service and traffic management in a 24/7 environment, with a salary of $71,200 to $113,900 per year.

Responsibilities:

  • Supervise, train, schedule and evaluate frontline operations staff
  • Oversee daily traffic, service and facility operations
  • Manage staffing, overtime, attendance and payroll coordination
  • Respond to incidents, emergencies and customer complaints
  • Monitor budgets and oversee vendors and contractors

Requirements summary:

  • Five or more years of supervisory or operations management experience
  • Associate degree or higher in business or operations, or equivalent experience
  • Strong leadership, communication and conflict-resolution skills
  • Proficiency in Microsoft Office and scheduling, timekeeping and payroll systems
  • Valid driver's licence and ability to meet security and cross-border requirements

Tools & skills

Source and dates

Source type not verified · apify-linkedin

Employer posting date
Not provided
First seen by our source
2026-11-14
Source record updated
2026-11-14

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SenioritySenior
DepartmentBusiness operations
Experience5+ years
Management experience5+ years
Manages peopleYes
Hours per week40 (estimated)
Scheduleday, evening, overtime, weekends, overnight
Work settingOffice, Outdoors
PositionSitting and standing
Physical demandsphysical low · computer high
LanguagesEnglish
Driver’s licencerequired
EducationCollege diploma (preferred)
Fields of studyBusiness Administration, Operations Management

Summary and details written by AI from the posting; the employer’s posting is the authority.

NPAworldwide

FieldValue
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Job description
Job Description:

Operations Supervisor International Transportation & Facilities

Ontario, Canada | Full-Time | Rotating Shifts$71,200 - 113,900 per year

Operations Supervisor

Position Summary

An established transportation and infrastructure organization is seeking an Operations Supervisor to oversee daily operations, staffing, customer service, traffic management, and facility services. This position is responsible for maintaining safe, efficient, and compliant operations within a 24/7 environment while leading frontline teams and supporting continuous improvement initiatives.

Key Responsibilities

  • Supervise, train, schedule, and evaluate frontline operations personnel across multiple functional areas.
  • Oversee daily traffic operations, service activities, facility conditions, and operational accuracy.
  • Manage staffing levels, overtime, scheduling, attendance, payroll coordination, and employee performance.
  • Support employee relations, disciplinary matters, and labor-management activities within a unionized environment.
  • Ensure compliance with applicable safety standards, policies, procedures, and labor agreements.
  • Respond to operational incidents, emergencies, customer complaints, security concerns, and facility or equipment issues.
  • Monitor departmental budgets, review expenses, and oversee vendors, contractors, and projects to ensure timely and cost-effective completion.
  • Maintain standard operating procedures, identify process improvements, and implement approved operational initiatives.
  • Collaborate with internal departments, government agencies, contractors, and emergency services to maintain effective operations.

Qualifications

  • Associate degree or higher in Business Administration, Operations Management, or a related field; relevant technical certification or an equivalent combination of education and experience will be considered.
  • At least five years of supervisory or operations management experience, preferably in a unionized, service-oriented environment.
  • Strong leadership, communication, problem-solving, conflict-resolution, and organizational skills.
  • Knowledge of labor relations, collective bargaining agreements, budgeting, scheduling, and performance management preferred.
  • Proficiency in Microsoft Office and scheduling, timekeeping, and payroll systems.
  • Valid driver's license and ability to meet applicable security, work authorization, and cross-border travel requirements.

Work Environment

This position supports a 24/7 operation and requires flexibility to work various shifts, including evenings, nights, weekends, and overtime as needed. Responsibilities include office administration, with exposure to outdoor weather and active environments.

Qualifications:

Qualifications

  • Associate degree or higher in Business Administration, Operations Management, or a related field; relevant technical certification or an equivalent combination of education and experience will be considered.
  • At least five years of supervisory or operations management experience, preferably in a unionized, service-oriented environment.
  • Strong leadership, communication, problem-solving, conflict-resolution, and organizational skills.
  • Knowledge of labor relations, collective bargaining agreements, budgeting, scheduling, and performance management preferred.
  • Proficiency in Microsoft Office and scheduling, timekeeping, and payroll systems.
  • Valid driver's license and ability to meet applicable security, work authorization, and cross-border travel requirements.

Why Is This a Great Opportunity:

Excellent opportunity within a stable organization. most employees have 20 plus years of experience.

Salary Type : Annual Salary

Salary Min : $ 71200

Salary Max : $ 113900

Currency Type : USD

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