Order Desk Coordinator

Are you an organized, customer-focused professional who enjoys keeping orders moving, coordinating details, and ensuring customers receive exceptional service? Our client is looking for an Order Desk Coordinator to join their team in Abbotsford. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys working with customers and internal teams, and takes pride in accuracy and follow-through.

The Opportunity

In this role, you will be responsible for coordinating customer orders from initial entry through to delivery, ensuring accurate information, timely communication, and smooth day-to-day operations. Working closely with customers, sales, logistics, warehouse, and other internal departments, you will play an important role in maintaining efficient order processing and a positive customer experience.

The ideal candidate is detail-oriented, proactive, and comfortable balancing multiple priorities while maintaining a high level of accuracy.

Key Responsibilities

• Receive, review, and process customer orders accurately and efficiently.
• Enter orders into the company's internal systems and verify pricing, quantities, product details, and delivery requirements.
• Coordinate order fulfillment, shipment scheduling, and delivery timelines with logistics, warehouse, and production teams as required.
• Communicate with customers regarding order confirmations, availability, delivery updates, and any changes or delays.
• Respond to customer inquiries and resolve order discrepancies in a timely and professional manner.
• Maintain accurate customer records, order documentation, and system information.
• Monitor outstanding orders and proactively follow up on issues to ensure deadlines are met.
• Collaborate with sales and internal departments to ensure customer requirements are communicated clearly.
• Assist with invoicing, purchase orders, reporting, and other administrative duties as needed.
• Identify opportunities to improve order processing, communication, and overall workflow efficiency.

Qualifications & Experience

• Previous experience in order desk coordination, order entry, customer service, sales support, logistics, or administration.
• Strong attention to detail and a high level of accuracy when entering and managing information.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills, with the ability to manage competing priorities.
• Proficiency with Microsoft Office, particularly Outlook and Excel, and experience using ERP or order management systems.
• A customer-first mindset with a proactive approach to problem-solving.
• Ability to work independently while contributing positively to a collaborative team environment.
• Experience in manufacturing, agriculture, distribution, or a related industry would be an asset.

Why Consider This Opportunity?

• Join an established organization with a strong presence in its industry.
• Work in a collaborative, team-oriented environment.
• Take on a key role in supporting customer relationships and operational efficiency.
• Build on your experience in order management, logistics, and customer service.

If you are a dependable, detail-oriented professional who enjoys coordinating orders and keeping operations running smoothly, we would love to hear from you. Please reference job number 05150-0013522293 in all correspondence.