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Posted 25 days ago

Outdoor Spa Operations Agent

@ Groupe Scandinave inc.

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Whistler, British Columbia

$22.01/hr
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SIGNALS

Overview

Groupe Scandinave inc. is hiring a full-time Spa Experience Agent at its outdoor Scandinave Spa Whistler. The role welcomes guests, keeps the site clean and maintains pools and saunas, with evening and weekend availability required. The posting states an hourly rate of $22.01 and a benefits package.

Pay:

$22.01 an hour

Responsibilities:

  • Greet guests and guide them through their spa visit
  • Keep the site, bathrooms, locker rooms and lobby clean
  • Test pool water and add chemicals as needed
  • Monitor sauna, steam room and solarium temperatures
  • Direct guests to parking and manage waitlist information

Requirements summary:

  • Clear criminal record check
  • Ability to lift 20 kg and stand or walk all day
  • Availability for full-time hours including evenings and weekends
  • Customer service experience preferred
  • Water testing training provided

Tools & skills

pool chemicals

Benefits mentioned

Health insuranceWellness
Source and dates

Employer career site / ATS feed · dayforce-feed

Employer posting date
2026-10-12
First seen by our source
2026-10-13
Source record updated
2026-11-05

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentCustomer service
Hours per week40 (estimated)
Scheduleday, evening, weekends
Travelair: none · ground: none
Work settingOutdoors, Client sites
PositionSitting and standing
Physical demandsphysical moderate · lift 44 lb · computer low
Background checkscriminal record
Perks mentionedEmployee discount, Wellness, Free or discounted meals, Home office allowance

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Groupe Scandinave inc.

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FieldValue
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Job description


Spa Experience Agent

Our Mission
To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace

Vision
To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle.

Fundamental Values

Authenticity: we are welcoming and genuine. With the simplicity and quality of the experience we offer, we lead by staying true to the Scandinavian tradition through our locations, materials, and scents.

  • Team Spirit: we communicate, display empathy and work in a family spirit. We approach change in a positive way, are always willing to help, and rally around common goals.

    • Professionalism: we anticipate our guest needs and go above and beyond their expectations, we are experts, we perform at the highest level, we lead by example, are accountable and deliver great results.

    Expectations

    To offer a warm, friendly and professional welcome to guests

    Ensure quality and cleanliness of the site

    Maintain and uphold the spa’s silent policy to ensure a peaceful and relaxing environment for guests

    Anticipate site needs and take initiative to complete tasks independently

    Perform technical & maintenance duties including water quality testing (training provided)

    Job Type: Full-Time

    Hourly Rate: $22.01

    Benefits:

    Complimentary thermal baths membership for yourself

    Complimentary thermal baths membership for one friend, after 3 months

    Extended Health Benefits after 9 months

    Complimentary massage allocation plus massage discount of 35%

    Winter Whistler Blackcomb Spirit Pass or Wellness Program

    Food and beverage discounts for onsite café

    Corporate discount vouchers for friends and family

    Staff accommodation, based on availability

    Tasks & Responsibilities:

    Maintain cleanliness and quality of the entire site to Scandinave Spa Standard; including, but not limited to, cleanliness and order of bathrooms, shower stalls, locker rooms, Massage Pavilion, and the Lobby.

    Optimize the spa ambience by ensuring Scandinave Spa policies are followed.

    Assist in guiding guests through their Scandinave Spa visit with a thorough knowledge of our spa features.

    Be proactive in anticipating guests’ needs.

    Assist with guest issues or concerns that arise and, if required, seek support from Team Leader/Supervisor and/or Manager.

  • Perform opening and closing procedures on site.

    • Perform Technical Duties:

    Ensure quality of all pools: test water samples, calculate and add chemicals as needed, monitor temperatures, and maintain cleanliness

  • Maintain sauna fire and ambience fireplace temperatures

    • Monitor steam room and solarium temperatures

    Parking duties:

    Direct guests where to park if required

  • Be the first point of contact for guests on arrival, provide information of any waitlists

    • All other tasks requested of you for the smooth and efficient function of the Scandinave Spa Whistler

    Prerequisites:

    You love to be outdoors, can be on your feet all day and walk up/down steps

    Previous customer service experience preferred

  • Excellent attention to detail

    • Energetic and positive team player

    Excellent communication skills, ability to remain calm and professional at all times

    Proactive, creative problem-solving skills

    Able to lift 20kg

  • Previous experience with water quality testing and maintenance is not required – training will be provided

    • Clear criminal record check

    Available to work full-time hours including evenings and weekends

    #WHISPA23



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