Posted 6 months ago
Part Time Front Desk - Night Audit (Overnight)
@ New Castle
Dartmouth, Nova Scotia
Overview
New Castle is hiring a part-time overnight Front Desk Agent to serve as the first and last point of contact for hotel guests. The work covers check-in and check-out, cash and card transactions, problem solving for guests, call routing and enforcing safety and security procedures. The posting requires strong English communication, front office software skills and long hours, often standing.
Responsibilities:
- Welcome and check in guests in person and by phone
- Process cash and credit payments and check guests out
- Help guests with luggage, directions and other requests
- Route calls and take messages
- Follow hotel safety and security policies
Requirements summary:
- Good verbal and written English communication
- Cash and credit transaction handling
- Front office software proficiency
- Able to stand for long hours
- Lift up to 20 lbs, occasionally 50 lbs for luggage
Tools & skills
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-05-15
- First seen by our source
- 2026-10-15
- Source record updated
- 2026-10-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Schedule | overnight |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Mostly standing |
| Physical demands | physical moderate · lift 50 lb · computer moderate |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
New Castle
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 56 |
Overnight Front Desk Agent
As a Front Desk Agent, you will be the first and last point of contact for guests, playing a pivotal role in shaping their experience. Whether you're welcoming an excited family embarking on their vacation, assisting a business traveler seeking a smooth check-in, or helping a guest in need of personal assistance, your warm and genuine hospitality will set the tone for their stary. This position gives you the opportunity to shine as it is a fast-paced and interactive role! As Front Desk Agent, you will:
• Make a First Impression – the person in this role must have a genuine passion to deliver a great hospitality experience – whether in person or by phone. You must want to wow the guest with your welcoming personality.
• Make a Lasting Impression – while checking the guest out, inquire about their stay and let them know you really care so if they had a problem or complaint, they share it with you. Be courteous and willing to listen!
• Enjoy Problem Solving – many guests need help with miscellaneous things – their luggage, directions, finding a good restaurant, lost luggage, a cold shower. Listen and help as best you can. You should never be too busy to help.
• Be Accountable – you will be collecting money, routing calls, taking messages, and meeting many other guest needs. You need to be accurate and efficient in your processes.
• Be a Safety & Security Agent – follow your hotel’s established safety and security policies & procedures. Anticipate problems and call management as needed.
Job Requirements
This role requires good verbal and written English communication skills. You must be able to handle cash or credit transactions and have front office software proficiency. This job requires light work – exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects. From time to time you may need to assist with luggage which may require you to exert force of up to 50 pounds of force. Long hours, many of which may be spent standing, required.
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