Posted 2 months ago
Parts Advisor
@ Bobcat of Brantford
Brantford, Ontario
Overview
Bobcat of Brantford is hiring a full-time Parts Advisor to help customers keep equipment running through parts support, maintenance recommendations and proactive outreach. The role combines customer service, parts sales, outbound calls and inventory handling, working with Parts, Service, Rental and Sales teams. A valid G-Class driver's licence and lifting up to 50 lbs are required.
Responsibilities:
- Assist customers with parts inquiries and equipment support
- Prepare quotes and process orders
- Run outbound calls for service programs and parts specials
- Source, receive, stock and count parts inventory
- Process returns, warranty parts and vendor credits
Requirements summary:
- Strong customer service and relationship-building skills
- Sales-oriented mindset
- Ability to manage multiple priorities
- Heavy equipment or dealership experience is an asset
- Comfortable with dealership software and Microsoft Office
- Valid G-Class driver's licence
Tools & skills
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-08-26
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Store, Warehouse |
| Position | Sitting and standing |
| Physical demands | physical moderate · lift 50 lb · computer moderate |
| Languages | English |
| Driver’s licence | required |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Bobcat of Brantford
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
One Tough Animal
Full company description
Bobcat of Brantford is your authorized dealer for all your compact equipment needs. Bobcat of Brantford has been committed to providing quality Bobcat service, parts, and equipment sales throughout Southwestern Ontario, focusing on Brant, Oxford, Norfolk, and Haldimand counties. Since 2002, Bobcat of Brantford has been providing equipment solutions for many different segments of the market including construction, rental, property maintenance, snow removal, landscaping, agriculture, and the industrial industry.
- LinkedIn followers
- 399
- People associated on LinkedIn
- 12
- Reported office locations
- 566 Oak Park Road, Brantford, Ontario N3T 5L8, CA
- Other recorded names
- Bobcat of Brantford
- Profile identifies a recruitment agency
- No
Bobcat of Brantford is your authorized dealer for all your compact equipment needs. Bobcat of Brantford has been committed to providing quality Bobcat service, parts, and equipment sales throughout Southwestern Ontario, focusing on Brant, Oxford, Norfolk, and Haldimand counties. Since 2002, Bobcat of Brantford has been providing equipment solutions for many different segments of the market including construction…
| Field | Value |
|---|---|
| Industry | Construction |
| Company size | 11-50 employees |
| Headquarters | Brantford, Ontario |
| Organization type | Privately Held |
| Year founded | 2003 |
| Open jobs on Jobsy | 3 |
| View page |
Parts Advisor
Location: Bobcat of Brantford
Reports To: Operations Manager
Join Our Team
Bobcat of Brantford is looking for an energetic, customer-focused Parts Advisor to support our growing customer base. This is a highly visible, customer-facing role responsible for helping customers maximize equipment uptime through expert parts support, maintenance recommendations, and proactive outreach. The successful candidate will combine strong customer service skills with a sales mindset, building relationships with equipment owners, contractors, municipalities, and businesses throughout our region. You'll work closely with our Parts, Service, Rental, and Sales teams to deliver an exceptional customer experience while contributing to the growth of our parts and service business.Key Responsibilities
Customer Service & Parts Sales
- Assist customers in person, over the phone, and by email with parts inquiries and equipment support needs.
- Identify customer requirements and recommend the appropriate parts, accessories, attachments, and maintenance solutions.
- Prepare accurate quotes and process customer orders efficiently.
- Clearly communicate pricing, availability, lead times, and order status updates.
- Develop strong customer relationships through professional, responsive service.
- Educate customers on preventative maintenance programs, service intervals, and equipment care best practices.
Business Development & Outbound Customer Engagement
- Execute outbound customer call campaigns to promote service programs, seasonal maintenance offers, inspections, and parts specials.
- Reconnect with inactive customers and identify opportunities to earn additional business.
- Follow up on quotes, open opportunities, backorders, and service recommendations.
- Support customer retention initiatives and equipment lifecycle planning discussions.
- Work closely with Sales and Service teams to identify upsell and cross-sell opportunities.
- Contribute to dealership growth by promoting aftermarket products, maintenance packages, and value-added solutions.
Parts Operations & Inventory Support
- Source and fulfill parts orders for retail, wholesale, and internal service customers.
- Receive, verify, stock, and organize incoming inventory.
- Maintain inventory accuracy through cycle counts and inventory control procedures.
- Process returns, warranty parts, and vendor credits.
- Monitor stock levels and communicate replenishment requirements.
- Maintain a clean, organized, and professional parts department.
Team Collaboration
- Work closely with technicians, service advisors, rental personnel, and sales representatives to support customer needs.
- Participate in dealership promotions, customer appreciation events, trade shows, and community initiatives.
- Contribute to a positive, team-oriented culture focused on customer success and continuous improvement.
What We're Looking For
- Exceptional customer service and relationship-building skills.
- Sales-oriented mindset with confidence recommending products and solutions.
- Strong communication, organization, and follow-through.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience in heavy equipment, construction equipment, automotive, agriculture, powersports, industrial, or dealership environments is an asset.
- Comfortable using dealership software, inventory systems, CRM tools, and Microsoft Office.
- Technically curious with a willingness to learn equipment applications and product lines.
- Valid G-Class driver's license.
- Ability to lift up to 50 lbs when required.
Why Join Bobcat of Brantford?
We're building the region's most customer-focused equipment dealership. If you enjoy helping customers, building relationships, generating sales opportunities, and being part of a high-performing team, we'd love to hear from you.Our Core Values: Live Safe • Be Better • Make It Easy • No Drama • Outcome Driven
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