Posted 3 months ago
Parts Person - Customer Support Representative
@ Brandt in Canada
Regina, Saskatchewan
Overview
Brandt in Canada is hiring a full-time Parts Person for its customer support team. The role combines outbound sales calls and inbound parts pricing inquiries with accurate order processing across multiple systems. Work runs in a 24/7 service centre with flexible shifts.
Responsibilities:
- Initiate outbound sales calls to generate parts orders
- Respond to parts pricing inquiries by phone, email and text
- Accurately process parts orders
- Confirm inventory availability and shipping timelines
- Coordinate with vendors and support field staff
Requirements summary:
- Strong customer service and problem-solving skills
- Excellent verbal and written communication
- Ability to multitask across multiple systems
- Detail-oriented with high accuracy
- Flexible for various shifts in a 24/7 service centre
- Outbound sales or call centre experience an asset
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-07-29
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Schedule | overnight |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Perks mentioned | Retirement plan, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Brandt in Canada
| Field | Value |
|---|---|
| Open jobs on Jobsy | 788 |
Who We Are
Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.
For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.
Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.
That’s Powerful Value, Delivered.
What You Will Be Responsible For
- Initiate outbound sales calls to customers to generate parts orders and support branch network sales goals.
- Respond promptly to parts pricing inquiries via phone, email, and text to provide accurate and timely information.
- Engage actively with customers through attentive listening to understand needs and recommend appropriate solutions.
- Accurately process parts orders ensuring customer requests are fulfilled quickly and without error.
- Confirm inventory availability and shipping timelines to manage customer expectations and enhance satisfaction.
- Coordinate with multiple vendors to offer customers various parts options, ensuring requests are met efficiently.
- Provide parts support to field staff by collaborating effectively to resolve product and parts-related issues.
- Navigate multiple web applications and systems simultaneously to deliver seamless customer service in a fast-paced environment.
- Contribute to team success by collaborating with colleagues and maintaining high standards of customer satisfaction.
- Other duties as assigned.
What We Look For
- Strong customer service skills with a focus on satisfaction and problem-solving.
- Excellent verbal and written communication; French considered an asset.
- Skilled multitasker with the ability to navigate multiple systems efficiently.
- Detail-oriented with high accuracy in order processing.
- Team player who thrives in fast-paced environments.
- Flexible to work various shifts in a 24/7 service center.
- Experience in outbound sales or call centers considered an asset.
What We Offer
- Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions.
- Continuous Learning: through on-the-job training and educational opportunities.
- Opportunities for advancement within a growing company that values initiative and teamwork.
- Comprehensive benefits coverage: including health, dental and more to support your wellbeing.
- Retirement savings programs: Pension and RRSP programs to help you invest in your future.
When you work for Brandt, we work for you. It’s as simple as that.
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