PAX Agent

About Samsic Assistance Canada Inc.

Samsic Assistance is part of the global Samsic Group, a leader in aviation services, facility management, and customer experience across more than 30 countries. Samsic Assistance Canada Inc. operates in all five of Canada’s major airports: Toronto Pearson, Montréal-Trudeau, Vancouver International, Calgary International, and Edmonton International. The company’s Canadian headquarters are located in Montréal, Québec.

We are committed to delivering safe, reliable, and high‑quality ground handling services that support the success of our airline partners and the smooth flow of the airports.

Joining Samsic means becoming part of a dynamic, people‑focused organization where operational excellence, innovation, and teamwork drive everything we do.

"Our organization is strong, and our greatest pride is to have the support of the men and women who contribute to our collective success day after day. Together, we will continue to grow and ensure our sustainability, now and into the future.” ~ Groupe Samsic

Samsic Assistance Canada Inc. offers competitive salary packages, an incredible work environment, and career advancement opportunities.

For more information about our company, visit our websites at: www.samsic.aero or www.samsic.com

We are looking for PAX Agents who will provide direct support to the Shift Supervisor. The successful candidate will be an energetic, positive, professional, and self-motivated individual providing exceptional operational support.

JOB DESCRIPTION:

• Implement all security and safety instructions, as per internal and external (regulation, airlines) requirements.
• Use the required PPE (appropriate to the operation).
• Inspect and verify passenger documentation.
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations.
• Manage passenger baggage processing, including handling and fee calculation, if applicable.
• Assist passengers as needed through arrival and check-in processes, including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers requiring wheelchair assistance.
• Direct passengers through Customs, Immigration, and Quarantine, as required.
• Make public address announcements as required.
• Comply with all federal, provincial, airport authority and carrier security requirements and Samsic SOPs and policies.
• Operate equipment to include the jetway, computer keyboards, and carrier-specific reservation/ ticketing software.
• Produce all required work-related documentation.
• Report incidents and other events/findings in relation to security and safety.
• Ability to lift 50 lbs independently.
• Other duties as required.

REQUIREMENTS & QUALIFICATIONS:

• High School diploma or GED equivalent
• Passionate about customer service and must have relevant work experience
• Excellent communication skills (written and verbal)
• Spanish language considered an asset
• Commitment to continuous improvement
• Self-motivated and able to work independently
• Ability to follow processes and procedures and apply a flexible approach when required
• Must be able to type and learn airline-specific computer reservation/ticketing software
• Willingness to work in inclement weather
• Must successfully complete necessary training
• Able to work flexible work schedules, including evenings, weekends, and holidays

Work Environment

This position will primarily work in an airport environment, with exposure to various weather conditions and the noise of aircraft operations. The role may require flexible hours, including early mornings, late nights, weekends, and holidays.

Conditions of Employment

Candidates must be eligible to work in Canada at the time any offer of employment is made, and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Employment Equity
Samsic Assistance Canada Inc. is an equal opportunity employer that makes hiring decisions based on business needs and the best-qualified candidates available. The Company encourages applications from all qualified candidates, including women, members of visible minorities, and others who may contribute to diversification.

Accessibility
Samsic Assistance Canada Inc. aims to enhance diversity among its employees. We are committed to ensuring our recruitment processes are accessible and offer accommodations as needed for applicants. If you anticipate requiring accommodations during the interview process, please reach out to us.

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care