PAX Supervisor

About Samsic Assistance Canada Inc.

Samsic Assistance is part of the global Samsic Group, a leader in aviation services, facility management, and customer experience across more than 30 countries. Samsic Assistance Canada Inc. operates in all five of Canada’s major airports: Toronto Pearson, Montréal-Trudeau, Vancouver International, Calgary International, and Edmonton International. The company’s Canadian headquarters are located in Montréal, Québec.

We are committed to delivering safe, reliable, and high‑quality ground handling services that support the success of our airline partners and the smooth flow of the airports.

Joining Samsic means becoming part of a dynamic, people‑focused organization where operational excellence, innovation, and teamwork drive everything we do.

"Our organization is strong, and our greatest pride is to have the support of the men and women who contribute to our collective success day after day. Together, we will continue to grow and ensure our sustainability, now and into the future.” ~ Groupe Samsic

Samsic Assistance Canada Inc. offers competitive salary packages, an incredible work environment, and career advancement opportunities.

For more information about our company, visit our websites at: www.samsic.aero or www.samsic.com

We are looking for a PAX Supervisor who will provide direct support to the Account Manager. The successful candidate will be an energetic, positive, professional, and self-motivated individual providing exceptional operational support.

JOB DESCRIPTION:

• Report to work on a regular and timely basis and report directly to the Account Manager.
• Performs all functions of Lead, as needed.
• When required, must be able to comfortably and continuously move/lift customer luggage with an average weight of 50 pounds, in some cases exceeding 70 pounds.
• Directly observe workers and verify that workers’ performance meets expectations for safety.
• Direct and instruct workers, responding to their questions and concerns.
• Ensure the health and safety of all workers and communicate security and safety requirements/instructions to staff.
• Provide/verify workers’ training before undertaking new tasks.
• Maintain a supervisor’s journal or log.
• Coordinate and oversee the aircraft turnaround activities.
• Ensure that processes are delivered within SLA standards and compliance limits while adhering to safety requirements.
• Schedule and coordinate SA employees as required, ensuring all shifts are covered.
• Work with the Account Manager to ensure staffing levels are complete and assist in the hiring process, including interviewing and delivering all training.
• Work with the Account Manager to ensure employee assessments are completed in a timely fashion.
• Assist the Account Manager in developing and implementing disciplinary measures in accordance with company policies and procedures.
• Assist the Account Manager in creating termination letters and executing an employee termination process in accordance with company policies and procedures.
• Delegate daily flight responsibilities among team members and assign all team members.
• Follow and enforce all airline standard operating procedures.
• Ensure proper first aid procedures are administered to injured staff and correct reporting procedures are followed.
• Ensure complete flight paperwork is submitted in a timely manner.
• Ensure all billings, ad hoc, are recorded per flight and submitted to the Account Manager in a timely fashion.
• Participate in oversight of all the operations during hours when required.
• Maintain Quality Assurance oversight for operational issues relating to output and safety, providing suitable corrective and/or preventative actions where necessary.
• Cooperate fully with Inspectors to achieve quality inspection commitments.
• Ensure that financial targets are met in line with the operational plan.
• Establish and maintain a high-quality standard in the PAX operation; ensure workflows are constantly improved to meet competitive requirements.
• Ensure that all passenger service providers are closely supervised.
• Maintain close and effective business relationships with customer airline management.
• Maintain good working relationships with control authorities such as Airport Management, Customs, and Immigration.
• Analyze operational issues (including Safety, Security, and Quality), identify root causes, and implement corrective actions.
• Generate detailed reports and summaries of operations.
• Ensure effective planning methods and procedures are in place, with adequate manpower and equipment to meet operational requirements.
• Oversee and manage employee performance, compliance with internal and external requirements, and implement required training.
• Perform other job duties as assigned.

REQUIREMENTS & QUALIFICATIONS:

• Previous experience and training experience
• High School Diploma or equivalent
• 3-5 years of industry experience
• 3 years of managerial/supervisory experience
• Ability to work in a team environment; ability to deal with conflict
• Excellent organizational and planning skills
• Excellent oral and written communication skills
• Proficiency in Microsoft Office
• Technical knowledge of equipment and systems
• Demonstrated reliability and punctuality
• Ability to work under pressure
• Customer focus and quality awareness
• Willingness to work in inclement weather
• Must be able to obtain and maintain any applicable transportation security clearance
• Must successfully complete mandatory trainings
• Eligible to work in Canada

Work Environment

This position will primarily work in an airport environment, with exposure to various weather conditions and the noise of aircraft operations. The role may require flexible hours, including early mornings, late nights, weekends, and holidays.

Conditions of Employment

Candidates must be eligible to work in Canada at the time any offer of employment is made, and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Employment Equity
Samsic Assistance Canada Inc. is an equal opportunity employer that makes hiring decisions based on business needs and the best-qualified candidates available. The Company encourages applications from all qualified candidates, including women, members of visible minorities, and others who may contribute to diversification.

Accessibility
Samsic Assistance Canada Inc. aims to enhance diversity among its employees. We are committed to ensuring our recruitment processes are accessible and offer accommodations as needed for applicants. If you anticipate requiring accommodations during the interview process, please reach out to us.

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care