Payroll, Customer Services Representative

Payroll, Customer Services Representative

Payroll
Burnaby, BC

Under general supervision and in accordance with established procedures, timeframes and various collective agreements, this position performs a variety of payroll duties including electronic file transmission of data, calculating and preparing off-cycle cheques, maintaining operating reconciliations, maintaining records necessary for the preparation of time sheets, completing records of employment, providing information to staff and outside sources, and performing related clerical duties.

What you’ll do

Perform electronic data transfer of time administration system timesheets to Peoplesoft. Respond to inquiries related to the preparation and processing of payroll policies, make corrections and adjustments as required, such as increment adjustments, overtime pay and voluntary deductions.
Calculate and prepare off-cycle cheques for adjustments such as vacation, terminations, retirements and leaves of absence as per departmental procedures. Calculate contract retroactive payments for input to the computerized payroll spreadsheet program.
Maintain Payroll data such as direct deposit information, voluntary deductions, personal information, and statutory deductions. Verify data has been inputted correctly, ensure leaves, vacation and banked time entitlements are accurate, and provide Earnings information for Insurance claims.
Prepare separation certificates for Employment Insurance, complete earnings inquiry reports and respond to inquiries by telephone from the Employment Insurance Commission.
Review time records for accuracy in coding and completeness. Advise departments of coding errors and make adjustments as required such as graduated return to work, sub plans and WCB payments by verifying calculations and entering payroll data into computer systems. Review and revise error edit reports in the appropriate time administration systems.
Provide information to staff and external agencies regarding contract provisions on payroll matters such as scheduling, vacation accumulation, sick time and pay policies, time keeping and records maintenance, benefits and banked time entitlements. Make corrections and adjustments as required.
Review and verifies accuracy of exception reports by methods such as verifying that cheques and direct deposit totals agree with Payroll Journal by comparing and balancing a variety of reports, and running payroll queries from the HCM system to ensure accuracy.
Calculate Garnishee and Court Order payments based on regulatory requirements as specified individually for type of garnishee and informs employee of deduction amounts and timing of deductions.
Review payroll remittance reports and advises Accounts Payable of the timing and amounts owing to various agencies such as Canada Customs and Revenue Agency, Union, Small Claims Court (Garnishees) and Canada Savings Bonds.
Assist with benefit administration by methods such as completing documentation and reconciling benefit deductions and benefit statements to ensure accuracy.
Prepare and create a variety of reports such as Statistics Canada Report and Year-to-date Balancing Report by methods such as compiling information from year-to-date totals, Labour Analysis Reports and Payroll Journals.
Prepare and analyze statutory, mandatory and voluntary deduction reconciliations providing for payroll, vendor and/or general ledger adjustments including related documentation.
Ensure that assigned employee payroll information is securely maintained, recorded and filed in an accurate and timely manner.
Attend and participate in departmental meetings to provide input into items such as changes to policies, procedures and processes.
Perform other related duties as assigned.

What you bring

Qualifications

Grade 12, successful completion of a recognized payroll course and three years’ recent, related experience or an equivalent combination of education, training and experience.
Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
Demonstrated knowledge and understanding of legislative obligations and provincial commitments within Payroll contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.

Core Competencies

Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge

Ability to communicate effectively both verbally and in writing.
Ability to deal with others effectively.
Physical ability to carry out the duties of the position.
Ability to organize work.
Ability to operate related equipment.
Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
Annual statutory holidays (13) with generous vacation entitlement and accruement.
PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular Full-TimeWage: $31.64 / HourLocation: 1795 Willingdon Ave, Burnaby, BC V5C 6E3Closing date: Applications accepted until position is filled
Hours of Work: Monday-Friday 08:00-16:00
Requisition #: 204241E

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at [email protected].

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

Attention current employees of PHSA:

You must apply via your internal profile at http://internaljobs.phsa.ca.

The internal job posting expires on September 22, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail [email protected] with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.

If you have not yet set up an internal profile, please e-mail [email protected] with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.

If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at [email protected].