Payroll, Pension & Benefits Service Coordinator

Purpose of position

The Payroll, Pension & Benefits Coordinator is the frontline contact with employees regarding payroll, pension and benefits services.

Under the direction of the Payroll, Pensions and Benefits Services Manager, the coordinators are responsible to ensure the accuracy of employee data for all facets of the payroll, pensions & benefits transactional business processing. Responsible for entering all master file changes, payroll transactions and ensuring employees are registered in all benefit and pension plans as soon as they are first eligible, as well as liaising between employees and the plan providers. PPB Coordinators play an important role in all Leave of Absence (LOA) processes; ensuring benefit and pension continuation is communicated and carried out for the duration of an employee's leave.

Key responsibilities

• Provide guidance and advice to employees regarding payroll, pension and benefits, utilizing exceptional interpersonal skills and knowledge of each union group and their respective Collective Agreements and company policies.
• Establish employee benefits eligibility, coverages, effective dates and payroll premium deduction set-up in accordance with union contracts and benefit policy agreements.
• Serve as intermediary between employees and Canada Life, Sun Life and payroll third parties.
• Ensures all payroll, pension and benefits documents, booklets and information brochures are accurate and current for dissemination.
• Deliver benefits & pension orientation to new employees by providing a summary overview of plan-specific benefits.

Data Input and Payroll, Pension & Benefits (PP&Bs) Processing

• Process initial new hire payroll documents to ensure all necessary information is received and entered accurately in Ultimate Kronos Group (UKG); follow up as required. Create new hire files and file accordingly.
• Update employee earnings and deductions in accordance with the payroll checklists and specific events processing.
• Ensure that procedures including events processing checklists are current at all times.
• Process benefit enrollment forms and coordinate any required paperwork to be sent internally or to third party.
• Enter payroll employee data and status changes with existing employees in the system. Update payroll, pensions and benefits workflows as required from employee or manager notifications (new hires, terminations, leaves, returns, rehires, status changes).
• Audit and review for accuracy.
• Audit all payroll entries using pay period files, registers and the daily audit reports to ensure accuracy.
• Process payroll adjustments for employee refunds/collecting premiums as appropriate.
• Update beneficiary & dependent information in system (send pension & RRSP forms to Sun Life if applicable).
• Review & action insurance carrier correspondence for issuing waiver of premium entitlements under the group life insurance benefits.
• Return to Work Audit - audit payroll to ensure all premium payments are up to date for returning employees.
• Review termination notices and calculate final pay including lieu of notice, severance etc.; Review details for effective dates and potential continuation of pay and or benefits (Involuntary Separation Packages (ISPs) or retirees).
• Issue Records of Employment (ROEs) for terminating employees in the current pay.
• Issuing letters and entering year to date transactions for employees on leave that are set up with direct debit (formerly manual cheque processing).
• Work with the reporting and control team members investigating and correcting variances as required.

Issuance of Letters & Correspondence

• Benefit & Pension Continuation Letters; maintain election forms & banking info.
• Termination of benefits letter (if no response received to Benefit Continuation Letter). Shut off benefits in system for employees who decline or who do not respond to Benefit Continuation letter.
• Employment termination letter (option of continuing benefits).
• Confirmation of eligible dependants.
• Provide amounts of premiums paid for income tax purposes.
• Direct Debit and Cheque Processing for Employees on Leave.
• Enter direct withdrawal benefit continuation data into Ulti-pro system (monthly).
• Enter Canada Life/Manulife-paid pension data (pilot group).
• Cross Reference Benefit Deduction File and Initial Cheque Report and forward to Pension Specialist for pension approval.
• Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customer.
• Perform other related duties, as assigned.
  

Required qualifications

• Knowledge and experience of processing payroll and benefits.
• Strong attention to detail.
• Ability to carry out multiple tasks in accordance with strict deadline.
• Strong knowledge of Microsoft Outlook, word and excel.
• Strong interpersonal skills.
• English language fluency, both written and verbal. (Must be able to communicate with English internal and external customers across the country).
  

Preferred qualifications

• Undergraduate Degree or College Diploma.
• PCP (Payroll Compliance Practitioner) designation.
• CEBS (Certified Employee Benefits Specialist).
• French language fluency or working knowledge.

Benefits of joining our award-winning team

• Enjoy exclusive employee travel programs across the Air Canada network, giving you and your family access to incredible destinations.
• Secure your long-term financial well-being with our competitive, employer-supported retirement savings programs (defined contribution pension plan or voluntary group RRSP) for permanent employees.
• Benefit from a comprehensive health and wellness package, including health, dental, life, and accident insurance to keep you and your loved ones protected.

About Jazz Aviation LP

Jazz Aviation LP (Jazz) is Canada’s largest regional airline and Air Canada’s primary Air Canada Express operator, connecting people and communities to approximately 70 destinations across North America.

With over 4,200 dedicated professionals, Jazz fosters a workplace united by purpose and supported by programs and policies that promote safety, diversity, and wellness. Jazz is proud to be recognized for its strong commitment to people and culture. Visit our Company Awards and Recognition page to learn more about the honours we've earned.

Join our award-winning team and be part of shaping the future of regional aviation!

Our commitment to diversity, equity, inclusion, and accessibility

We strive to make our workplace accessible and inclusive. To support your success, we can provide accommodations for people with disabilities, such as adjustments or assistive measures to remove barriers during the recruitment process. If you require any accessibility support, please contact us at [email protected].

Jazz values diversity and we empower our employees to foster an internal culture of inclusion. Jazz is committed to providing equitable opportunities for employment and career advancement and we will continuously work to create inclusive and accessible work environments to maximize individual potential as well as psychological health and safety. Meeting the needs of passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.