Pembroke - Route Supervisor

Route Supervisor – Pembroke Yard

About Miller Waste Systems:

Founded in 1961, Miller Waste Systems is a proudly Canadian, family-owned company with 65 years of experience providing waste management and diversion services to municipalities, businesses, and industries across Ontario, Nova Scotia, and New Brunswick.

Today, Miller Waste operates collection fleets, recycling facilities, transfer stations, and composting operations that help communities manage waste responsibly while recovering valuable resources from the waste stream.

Miller Waste has been recognized as one of Canada’s Best Managed Companies for 16 consecutive years, a distinction that reflects our commitment to strong leadership, operational excellence, and a culture that values our people.

At Miller Waste, our people are our greatest strength. We provide a safe workplace, competitive compensation, opportunities for advancement, and the chance to build a long-term career with a company that is trusted by the communities it serves.

Summary:

We are seeking a safety-focused and organized individual to join our Pembroke team as a Route Supervisor. In this role, you will oversee daily collection operations, coordinate routes and driver activities, and ensure the safe, efficient, and timely delivery of service. You will provide leadership, coaching, and support to drivers, monitor operational performance, maintain strong relationships with municipal stakeholders, and ensure compliance with all safety and service standards.

Responsibilities:

In the position of Route Supervisor, the responsibilities include, but are not limited to:

• Schedule routes; create and modify collection maps and areas.
• Hold regular meetings with your staff for morning start-ups.
• Attend all accidents and property damage incidents, fill out accident investigation reports and issue progressive discipline when required.
• Enter daily productivity statistics and discuss results with drivers as well as record and time keeping.
• Ensuring the timely collection of all streams of waste – including residential and commercial.
• Effective team building, while encouraging excellent customer service.
• Lead and manage relationships with external stakeholders, acting as the primary liaison for customers, municipal partners, and other strategic contacts.
• Provide coaching and training for drivers failing to meet minimum service agreement.
• Demonstrate compassion and understanding of employee needs and build positive relations.
• Ensure safety and operational standards are being met.
• Work with equipment team to ensure implementation of the preventative maintenance program.
• Other duties and projects as required.

Competencies & Qualifications:

• Must adhere to Miller Waste Systems safety protocols and must be familiar with occupational Health & Safety Act.
• Demonstrable and proven team building skills with the ability to lead as a collaborative leader.
• Successful candidates must possess a valid DZ Driver's Licence with a clean driver's abstract.
• Excellent interpersonal communication skills and good organizational skills are mandatory.

Posting closing date: This posting will remain active until it has been filled.

This posting is for an existing vacancy. Artificial intelligence is not used in the screening, assessment, or selection of applicants for this position.

We realize that you may not feel you have every qualification listed and that working to secure a career can be stressful. If you feel that you meet most of the company’s needs and that your passion for your work adds value to a growing company, we would still love to hear from you.

Miller Waste Systems is committed to equity, diversity and inclusivity in the workplace, we welcome applications from women, racially visible individuals, people with disabilities, indigenous peoples, and LGBTQ2S+ persons.

We are committed to providing people with disabilities with equal opportunities and standards of goods and services and are fully compliant with applicable provincial Disabilities Acts.

Miller Waste Systems strives to be an employer of choice. As a proudly Canadian, privately owned and operated Waste Company we have over 65 years’ experience of providing quality service to all our customers. We have been successful in achieving this goal by providing a family and employee centric environment at all our locations. We provide industry leading work environment and compensation, benefits, and pension programs.