People Operations Coordinator

Position Title: People Operations Coordinator

Department: People & Culture

Reports To: People Operations Manager

Employment Type: Full-Time

Location: This role is based in Toronto and follows a hybrid work arrangement, with three days per week in the Toronto office and the remaining workdays remote.

About Raising The Village

Raising The Village’s mission is to build and strengthen pathways out of ultra-poverty through an approach guided by data, designed with communities, and scaled by partnerships. We work with last-mile communities to implement solutions that raise incomes, sustain impact, and chart sustainable pathways to possibility within 24 months. To date, we have supported more than two million people in Uganda, Rwanda, and the Democratic Republic of Congo, with support from our partners and our team in North America. Find out more about our programs and impact at www.raisingthevillage.org.

Position Overview

The People Operations Coordinator plays an important role in helping shape a positive and people-centred employee experience at Raising The Village. As a contact for many day-to-day People needs, this role helps create an environment where employees feel welcomed, supported, and connected, while ensuring the People processes and systems behind their experience are responsive, reliable and thoughtfully delivered. The Coordinator supports the day-to-day operations of RTV’s People across the employee lifecycle, including onboarding and offboarding, HRIS administration, recruitment coordination, benefits administration and employee support. The ideal candidate is highly organized, detail-oriented, and passionate about creating a positive employee experience.

Key Responsibilities

Employee Lifecycle Support

• Coordinate employee onboarding and offboarding processes, including documentation, employee communications, IT coordination, equipment shipping and returns, and related logistics.
• Support a positive employee experience by coordinating new hire orientations, first-day introductions, employee farewells, birthday celebrations, and other engagement activities in collaboration with the Social Committee.
• Administer employee lifecycle changes, including promotions, transfers, reporting line changes, contract extensions, and other employment updates, ensuring accurate documentation and timely processing.
• Coordinate the administrative aspects of performance review cycles within the HRIS, including monitoring completion, sending reminders, and providing basic system navigation support to employees and managers.
• Support vacation and leave administration, including maintaining accurate leave balances, monitoring requests and approvals, and responding to employee inquiries in accordance with applicable policies.
• Coordinate probationary review reminders, contract renewal dates, and other key employment milestones to support timely manager action.
• Prepare employment-related documentation, including employment verification letters, contract amendments, and other routine employee correspondence.
• Support routine benefits and retirement savings plan administration, including employee enrolments, changes, and related inquiries.
• Respond to employee inquiries regarding People policies, benefits, leave entitlements, systems, and processes, escalating complex or sensitive matters as appropriate.
• Support employee engagement and recognition programs, including coordinating communications, tracking participation, and assisting with related initiatives.

HRIS Administration

• Maintain accurate and up-to-date employee information within HRIS platforms, ensuring data integrity, confidentiality, and compliance with established processes.
• Process employee lifecycle transactions and organizational changes within the HRIS, including new hires, employee changes, leave updates, and terminations.
• Support HRIS workflows, reporting, data audits, and ongoing system enhancements to improve efficiency and data quality.
• Assist employees and managers with HRIS-related inquiries, troubleshooting, system navigation, and access requests, escalating technical issues as appropriate.
• Support data exchanges and integrations between HRIS, payroll, benefits, and other People systems, ensuring accurate and timely information flow.
• Assist with HRIS testing, documentation, and employee training to support system improvements and adoption.

People Analytics & Reporting

• Prepare and maintain recurring People reports and dashboards, including headcount, turnover, recruitment, employee engagement, and other key workforce metrics.
• Support ad hoc reporting requests and analyze People data to identify trends, discrepancies, and opportunities for improvement.

Compensation & Benefits Administration

• Support benefits and retirement savings plan administration, including enrolments, employee changes, routine inquiries, and annual renewal activities.
• Maintain accurate compensation, job, grade, level, and benefits information, ensuring approved changes are properly documented and processed.
• Support compensation review cycles, including data preparation, tracking, documentation, and implementation of approved changes.
• Maintain job descriptions and related compensation records, identifying discrepancies and coordinating updates as needed.

Employee Engagement, Culture & Team Events

• Coordinate employee engagement, recognition, and team-building activities, including birthday celebrations, employee farewells, and other initiatives in collaboration with the Social Committee.
• Partner with the People team to organize North America staff meetings, employee appreciation activities, and other culture-building events.
• Support Office of the CEO initiatives that strengthen employee connection to Raising The Village's mission, values, and culture.
• Gather employee feedback, track participation, and identify opportunities to enhance engagement and the overall employee experience.

HR Compliance & Operations

• Maintain organized, confidential, and compliant employee records and documentation in accordance with applicable policies and record retention requirements.
• Support policy administration, employee handbook updates, policy acknowledgements, and related compliance tracking.
• Assist with People Operations projects, process improvements, and other initiatives to strengthen operational efficiency and consistency.

Recruitment Support

• Provide recruitment support during peak hiring periods or as needed, including posting jobs, reviewing applications, scheduling interviews, communicating with candidates, and maintaining accurate records in the applicant tracking system.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or equivalent experience.
• 1 plus years of HR, recruiting coordination, or people operations experience.
• Experience working with HRIS and ATS platforms like BambooHR, Greenhouse, Lever, or similar platforms required.
• Familiarity with compensation, benefits, and HR administration processes.
• Strong organizational skills and attention to detail with a proactive approach to problem-solving.
• Curious with a genuine desire to learn, ask questions, and explore new ideas.
• Excellent written, verbal communication ,and collaboration skills across diverse teams.
• Ability to handle confidential and sensitive employee information with discretion and sound judgement. Adaptable, resourceful, and able to manage multiple priorities in a fast-paced, dynamic environment.
• Proficiency with Microsoft Office.
• Familiarity with Ontario employment standards, HR compliance requirements, and Canadian benefits administration preferred.
• Strong customer service mindset with a passion for supporting employees and creating positive experiences.
• Resourceful and proactive with a willingness to learn and take initiative.

Preferred Skills

• Experience supporting international or multi-country HR operations is preferred.
• Experience supporting HR Operations in Sub-Saharan Africa is a plus.
• Experience working in a fast-paced, dynamic organization is a plus.
• Experience supporting HR operations in a technology environment is a plus.
• CHRP designation in progress is considered an asset.
• Strong data entry and reporting skills.
• Interest in growing within People Operations or HR leadership.

Disclaimer:

This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. The company reserves the right to modify, add, or remove duties as necessary.

RTV uses artificial intelligence to screen and assess applicants for this position, including through an applicant tracking system (ATS) that helps sort applications based on job related criteria. Our hiring team reviews all candidates and makes all final decisions.

Ontario Inclusion and Accessibility Statement:

RTV is committed to fostering an inclusive, equitable, and accessible workplace. We comply with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available upon request for candidates participating in all aspects of the employment process.