Personal lines customer service representative

Join a dynamic insurance brokerage nestled in North York, where opportunity meets growth! Our client, a forward-thinking team dedicated to exceptional client service, is seeking a passionate and experienced Personal Lines Customer Service Representative to become a vital part of their in-office team.

If you’re ready to make an impact, work with an impressive book of business, and thrive in a collaborative environment, this role is your next career move!

What You’ll Do

• Prepare, review, and process applications, endorsements, binders, and invoicing via EPIC and carrier portals
• Recommend additional coverages to clients and assist with renewals, cancellations, and policy changes
• Build strong relationships by communicating effectively through calls, emails, etc.
• Maintain detailed electronic client files, manage renewal lists, and support special projects as needed
• Respond promptly to client and underwriter inquiries, providing expert guidance on coverage options and risk management

What You Bring

• 2 to 5 years of personal lines experience within a brokerage environment
• RIBO license is required
• Solid understanding of personal lines underwriting and coverages
• Familiarity with Epic and/or Compuquote is a plus
• Comfortable on the phone, with excellent communication and organizational skills
• Tech-savvy with proficiency in Microsoft Office Suite
• Self-motivated problem solver with keen attention to detail and the ability to work independently or collaboratively

Compensation & Benefits

• $50,000 to $65,000 in base salary commensurate with experience
• Commission for friends & family business you write
• A group benefits plan
• Opportunity to grow within the organization

This is your chance to join a reputable team that values expertise, dedication, and integrity. Ready to take the next step? Apply now to become a key player in helping clients safeguard what matters most - your future starts here!

At Aplin - together with our brands CompuStaff, Impact Recruitment, and Vantix Systems - we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.