Posted 1 hour ago
Personal Lines Customer Service Representative
@ Aplin
York, Ontario
Overview
Aplin is hiring a Personal Lines Customer Service Representative for an insurance brokerage in North York, working in-office on a full-time basis. The role processes applications, endorsements, binders and invoicing, recommends coverages and handles renewals, cancellations and policy changes. The posting states a base salary of $50,000 to $65,000 commensurate with experience, plus commission on friends and family business written and a group benefits plan.
Responsibilities:
- Process applications, endorsements, binders and invoicing
- Handle renewals, cancellations and policy changes
- Recommend additional coverages to clients
- Respond to client and underwriter inquiries
- Maintain electronic client files and renewal lists
Requirements summary:
- 2 to 5 years of personal lines brokerage experience
- RIBO licence required
- Understanding of personal lines underwriting and coverages
- Epic or Compuquote experience an asset
- Comfortable on the phone with strong communication skills
- Proficiency in Microsoft Office Suite
Tools & skills
Source and dates
Employer career site / ATS feed · careerpage
- Employer posting date
- 2026-11-07
- First seen by our source
- 2026-10-27
- Source record updated
- 2026-11-07
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | RIBO |
| Perks mentioned | Performance bonus |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Aplin
| Field | Value |
|---|---|
| Open jobs on Jobsy | 843 |
To Apply for this Job Click Here
Join a dynamic insurance brokerage nestled in North York, where opportunity meets growth! Our client, a forward-thinking team dedicated to exceptional client service, is seeking a passionate and experienced Personal Lines Customer Service Representative to become a vital part of their in-office team.
If you’re ready to make an impact, work with an impressive book of business, and thrive in a collaborative environment, this role is your next career move!
What You’ll Do
- Prepare, review, and process applications, endorsements, binders, and invoicing via EPIC and carrier portals
- Recommend additional coverages to clients and assist with renewals, cancellations, and policy changes
- Build strong relationships by communicating effectively through calls, emails, etc.
- Maintain detailed electronic client files, manage renewal lists, and support special projects as needed
- Respond promptly to client and underwriter inquiries, providing expert guidance on coverage options and risk management
What You Bring
- 2 to 5 years of personal lines experience within a brokerage environment
- RIBO license is required
- Solid understanding of personal lines underwriting and coverages
- Familiarity with Epic and/or Compuquote is a plus
- Comfortable on the phone, with excellent communication and organizational skills
- Tech-savvy with proficiency in Microsoft Office Suite
- Self-motivated problem solver with keen attention to detail and the ability to work independently or collaboratively
Compensation & Benefits
- $50,000 to $65,000 in base salary commensurate with experience
- Commission for friends & family business you write
- A group benefits plan
- Opportunity to grow within the organization
This is your chance to join a reputable team that values expertise, dedication, and integrity. Ready to take the next step? Apply now to become a key player in helping clients safeguard what matters most – your future starts here!
At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.
To Apply for this Job Click Here
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