PhD Program Manager

Job Summary

Mandate:

Reporting to the Director, Graduate Programs, the PhD Program Manager serves as the central coordinator for the PhD in Management and Organization program and is the primary point of contact supporting the administration and advancement of program activities. The position coordinates academic administration, student advising and support, academic scheduling, program governance activities, data management and reporting, and program communications to support student success and the effective delivery of the program. The role promotes continuous improvement, enhances the student experience, and ensures compliance with university policies, procedures, and academic regulations.

Objectives:

• Lead the effective administration and delivery of the PhD in Management and Organization program, ensuring compliance with university policies, academic regulations, and program requirements.
• Support student success by coordinating admissions, progression, funding, examinations, and graduation processes while providing expert guidance throughout the student lifecycle.
• Coordinate program governance activities and serve as a key resource for faculty, students, and university partners on program policies, procedures, and academic requirements.
• Manage program data, records, and financial reporting to support planning, decision-making, accreditation, and quality assurance activities.
• Advance continuous improvement through the development of administrative processes, systems, and initiatives that enhance program effectiveness and support strategic priorities.

The Manager may need to work some evenings and weekends to support planned special events and regular program activities.

Job Requirements

This position requires a level of education, training, and experience equivalent to an undergraduate degree in business or a related discipline, with a master’s degree preferred, plus a minimum of three years of relevant experience. An equivalent combination of education, training, and experience may be considered.

Knowledge, skills, and abilities

• Demonstrated administrative and organizational experience in a post-secondary environment, preferably supporting graduate programs.
• Experience advising and supporting post-secondary students.
• Experience administering budgets, forecasts, funding allocations, and financial reporting.
• Ability to manage multiple priorities, coordinate projects, and meet deadlines with accuracy and attention to detail.
• Ability to identify issues, analyze information, make sound decisions, and implement effective solutions.
• Experience researching, analyzing, and interpreting information to support planning, reporting, and decision-making.
• Ability to build positive relationships and work effectively with diverse individuals and teams.
• Strong written communication skills, including preparing reports, correspondence, and briefing materials.
• Proficiency with Microsoft Office and experience using student information, database, reporting, and records management systems (e.g., Banner, FAST, or similar systems).
• Commitment to valuing diversity and contributing to an inclusive and respectful working and learning environment.