Posted last month
Portfolio Resource Coordinator (PRC)
@ Paladin Security Group
Burnaby, British Columbia
Overview
Paladin Security Group is hiring a full-time Portfolio Resource Coordinator based in its Burnaby office. The role fills open shifts, manages security officer schedules and overtime, and handles portfolio administration in TEAM software. Applicants must include a cover letter with their resume.
Responsibilities:
- Fill open shifts and cancellations to meet contractual coverage
- Manage a pool of first responders and their hours and training
- Resolve payroll discrepancies and tickets within SLA
- Reduce overtime and propose solutions
- Produce daily and weekly management reports
Requirements summary:
- Working knowledge of employment standards and human rights legislation
- Excellent verbal and written communication skills
- Strong planning, organizing and problem-solving ability
- Microsoft Office Suite and Teams proficiency
- WinTeam experience preferred
Tools & skills
Source and dates
Source type not verified · joblink
- Employer posting date
- 2026-10-07
- First seen by our source
- 2026-10-12
- Source record updated
- 2026-10-19
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Administrative |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | College diploma (preferred), Bachelor’s degree (preferred) |
| Fields of study | Business Administration |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Paladin Security Group
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Making the World a Safer & Friendlier Place
Full company description
As one of Canada’s Best Managed Companies, boasting Canada’s 10 Most Admired Corporate Cultures, Paladin is Canada’s leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry. About Us Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast. Our Mission Paladin’s mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients’ safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.
- LinkedIn followers
- 53,403
- People associated on LinkedIn
- 5,693
- Reported office locations
- Suite #201, 3001 Wayburne Drive, Burnaby, British Columbia V5G 4W3, CA
- #600 Oxford Tower Suite, 10025 102A Ave NW, Edmonton, Alberta T5J 2Z2, CA
- #101 - 50 Bedford Highway, Halifax, NS B3M 0J9, CA
- #400 - 401 The West Mall, Toronto, ON M9C 5J5, CA
- #1420 – 220 Portage Avenue, Winnipeg, Manitoba R3C 0A5, CA
- #100 - 124 Seymour Street, Kamloops, British Columbia V2C 2E1, CA
- #227 - 1891 Springfield Road, Kelowna, British Columbia V1Y 5V5, CA
- 190 Victoria Street, Prince George, British Columbia V2L 2J2, CA
- 420 William Street, Victoria, British Columbia V9A 3Y9, US
- #300 - 7101 5th Street SE, Calgary, Alberta T2H 2G2, CA
- 10-431 MacKenzie Boulevard, Fort McMurray, Alberta T9H 4C5, CA
- #103 - 9805 97th Street, Grande Prairie, Alberta T8V 8B9, CA
- #202 – 514 Stafford Dr N, Lethbridge, Alberta T1H 2B2, CA
- #103 - 7240 Johnstone Drive, Red Deer, Alberta T4P 3Y6, CA
- 6209 E 50th Ave, Lloydminster, Saskatchewan S9V 2G4, CA
- #5 – 318 105th Street East, Saskatoon, Saskatchewan S7N 1Z3, CA
- #20 99-18th Street, Brandon, Manitoba R7A 0N2, CA
- #110 - 993 Princess Street, Kingston, Ontario K7L 1H3, CA
- #1 - 543 Mill Street, Kitchener, Ontario N2G 2Y5, CA
- #229 - 1069 Wellington Road South, London, Ontario N6E 2H6, CA
- 5546 Portage Road, Niagara Falls, Ontario L2E 6X2, US
- #116 - 2885 Lauzon Parkway, Ontario, Windsor N8T 3H5, CA
- #102 - 12 Gleneyre Street, St. John's, Newfoundland and Labrador A1A 2M7, CA
- #201 - 52 Antares Drive, Ottawa, Ontario K2E 7Z1, CA
- Other recorded names
- Paladin Security Group Ltd
- Specialties
- Security Guards
- Specialized Security
- Security Systems
- and Investigations
- Profile identifies a recruitment agency
- No
As one of Canada’s Best Managed Companies, boasting Canada’s 10 Most Admired Corporate Cultures, Paladin is Canada’s leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective…
| Field | Value |
|---|---|
| Industry | Security and Investigations |
| Company size | 10,001+ employees |
| Headquarters | Burnaby, British Columbia |
| Organization type | Privately Held |
| Year founded | 1976 |
| Specialties | Security GuardsSpecialized SecuritySecurity Systemsand Investigations |
| Open jobs on Jobsy | 40 |
| View page |
The Portfolio Resource Coordinator (PRC) is responsible for ensuring portfolio resource coordination and strategic scheduling support for their assigned Client Service Team. This is primarily achieved through proactively addressing resource needs, filling open shifts, and reducing overtime through strategic initiatives. The PRC will also provide administrative support for the portfolio, which includes ensuring accurate data entry in TEAM software, facilitating security officer training/clearance requirements, processing online ticket submissions, etc.
Location: This position is fully based in our Burnaby office.
*** Please include a cover letter with your resume when applying. ***
Responsibilities:
- Strategically identify open shifts / open lines and work with the Client Service Team to ensure schedules are complete and adhere to our contractual obligations.
- Work within a dynamic team environment with multiple operational stakeholders including Site Supervisors, Security Officers, CSMs, ASLs, Senior Management and our Operations Centre.
- Keep a pool of First Responders within the portfolio and manage their hours, training and performance on a regular basis.
- Fill cancellations and openings in the daily schedule that are prescribed to the PRC based on coverage type.
- Coordinate with the Client Service Team & Team Lead to ensure staffing needs are met and proactively addressed.
- Maintain the portfolio and team KPI's to continuously obtain maximum outcome.
- Looking at payroll discrepancies, vacations, employee reimbursements and resolving the tickets as per the SLA without delays.
- Mitigating the overtime incurred and coming up with potential solutions to overcome the issues.
- Provide regular updates on ongoing projects to the scheduling manager.
- Being proactive in assessing the portfolio needs and being top of the day-to-day operations.
- Work to develop knowledge of Paladin's contractual obligations for the Portfolio(s) that you are assigned to. This will include site visitations, ongoing training, and a close working relationship with Paladin's management group.
- Support and process OTRS submissions as they relate to your portfolio of sites.
- Answering all the incoming calls coming into the department and answering the staff queries.
- Take on a large role in Paladin's deployment process and provide updates to stakeholders as needed.
- Work with Paladin's TEAM software to ensure accurate and timely scheduling, billing, and payroll.
- Complete daily and weekly reports to send out to the management team.
- Performs other duties as requested to assist with corporate and/or branch needs.
Requirements:
- Post-secondary education in business administration or related would be considered an asset.
- Working knowledge of Employment Standards Legislation and Human Rights Legislation.
- Excellent verbal and written communication, and strong interpersonal and leadership skills.
- Demonstrated ability to plan, organize, problem-solve, and execute solutions.
- Strong computer proficiency in Microsoft Office Suite and Teams; experience working with WinTeam is preferred.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.