Process Governance Specialist

Company Description

The purpose of this role is to ensure that Chilliwack Operations has one transparent, practical and continuously maintained process view across Production, Quality, Maintenance, Supply Chain, Intralogistics, and IT. The role combines process governance, SAP EWM/SAP DM business-process support, technical documentation, SOP/work instruction ownership, user training and continuous improvement. The person should become the local reference point who understands how processes connect from raw material handling, premix production, intralogistics, quality, maintenance, warehousing and operational execution into one integrated plant process view. In this role, you will act as the central process integrator for the Chilliwack manufacturing site. You will build and maintain a holistic end-to-end view of the plant process landscape and connect local BPOs, key users and SMEs so that process knowledge, systems, documentation, training and governance are aligned across departments rather than managed in silos.

Job Description

PROCESS GOVERNANCE & CONTINUOUS IMPROVEMENT

Create and maintain a transparent end-to-end view of the Chilliwack process landscape across Production, Intralogistics, Quality, Maintenance, Supply Chain and IT.

Connect individual BPO’s into one integrated process model and promote cross-functional alignment.

Identify process gaps, overlaps, unclear handovers and opportunities for standardization and improvement.

Support local process governance standards and ensure alignment with HQ expectations.

Drive continuous improvement initiatives through process analysis, user feedback and operational insights.

SME on production and warehouse automation to drive process enhancements along with OEM.

DOCUMENTATION, SOP’s & KNOWLEDGE MANAGEMENT

Single point accountability for documentation management of the entire premix facility.

Develop, maintain and continuously improve SOPs, work instructions, process descriptions and training materials.

Translate complex operational and technical knowledge into clear, practical and operator-ready documentation.

Collaborate with SMEs, BPOs and OEM partners to capture and standardize knowledge.

Ensure documentation reflects actual operational practices and supports knowledge retention across the plant.

Maintain a central repository for process documentation and information sharing.

Point person for training verification, validation and annual retraining of staff.

MANUFACTURING SYSTEMS SUPPORT & PROCESS ENABLEMENT

Act as a key contact for manufacturing process and system-related topics, including SAP EWM, SAP DM and related operational applications.

Support root cause investigation and resolution coordination with IT, consultants, key users and local stakeholders.

Document solutions, lessons learned and best practices to reduce recurring incidents.

Support user adoption by ensuring processes, systems and documentation remain aligned.

Collaborate with OEM, production, technical teams and coach, train and validate technicians on the automation.

TRAINING COMPLIANCE & PROJECT SUPPORT

Understand process compliance with all applicable local, provincial, and federal regulations.

Ensure documentation complies with food safety, quality, and regulatory standards as set by HQ.

Support internal and external audits documentation modules (food safety, customs, safety).

Maintain records and documentation for training and development of all staff.

Support continuous improvement and process enhancement projects collaborating with operations.

Qualifications

Experience in manufacturing, food production, ingredients, chemical processing or similar environment.

Strong understanding of end-to-end operational processes in a manufacturing plant.

Knowledge of WMS/MES systems; SAP EWM and SAP DM preferred.

Experience with SOPs, work instructions, documentation standards, QMS and process documentation.

Ability to translate complex technical and operational topics into simple, practical and user-friendly content.

Strong communication skills and ability to align different departments, BPOs, SMEs, key users, IT and external partners.

Analytical mindset with the ability to identify root causes, process gaps and improvement opportunities.

Structured, accurate and detail-oriented way of working.

Experience with process management, testing, user training and documentation platforms such as SharePoint, Confluence.

Strong understanding of documentation and compliance for Europe and North America.

Greenfield or plant startup experience and direct involvement in project‑to‑operations handover is an asset.

Experienced in working an automated plant, hands on experience with programming is an asset.

PLC programming, industrial automation or reliability management certification an asset.

Certified maintenance and reliability professional (CMRP) considered a strong asset.

Additional Information

The expected annual base salary range for this position is $100,000 - $110,000. The actual base salary for this position will depend on various factors including, but not limited to, the candidate’s qualifications, skills, experience and work location. This position is also eligible for an annual bonus in accordance with the terms of Red Bull’s bonus plan.

Red Bull Canada is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion.