Product Manager / Functional Lead, Custom Enterprise Software

Job Type: Permanent
Work Model: Hybrid
Reference code: 134229
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Burlington, ON; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Moncton, NB; Ottawa, ON; Regina, SK; Saint John, NB; Saskatoon, SK; St. John's, NL; Vancouver, BC; Victoria, BC; Winnipeg, MB

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

--

About the role:

We are looking for a product manager / functional lead who has owned a custom-built enterprise application, not configured a packaged one. You will be the functional authority on a multi-year modernization: you own what the system does (its scope, business rules, backlog and releases) and you work between the client's business owners, our architects and an AI-enabled engineering team.

What will your typical day look like?

• Own the product vision, roadmap and prioritized backlog for a bespoke enterprise application, and decide what goes into each release.
• Lead functional discovery on an existing system: business rules, workflows, data and edge cases, including where the only documentation is the code and the people who run it.
• Turn that understanding into epics, user stories and acceptance criteria that engineers and testers can build and verify against.
• Lead a team of business and functional analysts, and own functional design sign-off with client stakeholders.
• Act as the bridge between business owners, architects, developers and QA, and resolve scope and requirement questions quickly.
• Run product reviews and demos, prepare UAT, and own functional acceptance.
• Manage scope and change requests against the agreed commercial model.

Enough about us, let’s talk about you

What you bring/ Must haves:
• 8+ years in enterprise software delivery, including at least 3 years as product owner, product manager or functional lead on a custom-built enterprise application (for example case management, benefits or financial administration, or another line-of-business system).
• Ownership of a product through at least one full cycle: discovery, backlog, build, UAT, go-live and post-go-live change.
• Strong requirements and business-rules analysis; comfortable reading data models and working alongside architects.
• Experience leading business analysts.
• Agile delivery experience (Scrum or SAFe) with Jira or Azure DevOps.
• Clear written and spoken communication with senior client stakeholders.
Nice to have:
• Hands-on experience with AI, for example using generative AI in your own product work (analysing legacy code and documents, drafting requirements and acceptance criteria), working with AI-assisted engineering teams where the specification is the source of truth, or owning a product with AI features.
• Modernization or replacement of a custom legacy system, including recovering business rules from the existing application.
• Canadian public-sector experience (provincial or federal), especially financial assistance, benefits, grants or case management programs.
• SAFe POPM, CSPO or a similar product certification.
• Eligibility for Canadian government security screening.

Not the right fit
• Configuration or functional leads whose experience is only on packaged platforms (Salesforce, Guidewire, SAP, Dynamics, ServiceNow) without owning a custom-built product.
• Project managers who have not owned scope and the backlog.

Total Rewards

The salary range for this position is $90,000 - $175,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.