Program Coordinator

This is a contract opportunity with an anticipated end date of November 2027.

JOB SUMMARY
To provide administrative program and billing support to the Direct Care program for all Bayshore contracted and private pharmaceutical products and services. To complete all billing, reconciliation, data management and verification activities as required by Bayshore Specialty Rx.

DUTIES AND RESPONSIBILITIES
• Act as a central resource liaison for program stakeholders, which can include physicians, nurses, patients and clinics.
• Proactively offer assistance to patients and advocate on their behalf.
• Work with the site representatives to support specific patient needs.
• Provide updates to stakeholders as requested and required.
• Perform data-entry, answer inbound calls, make outbound calls, manage e-mail, and fax software, general administrative functions.
• Accept all incoming referrals and check them for completeness and accuracy of information.
• Receive post-visit reports from field nurses and updated CRM. Forward documents onto PSP/Pharmaceutical referral contacts, and others as required.
• Must be able to identify and report Safety Events (Adverse Events, Product Quality Complaints, Special Situations) to relevant entities (eg. Health Canada, Med Info, PV team) and in conjunction with the Pharmacovigilance Department assures the identification, data collection into source system and third-party systems, processing and reporting of Safety Events are within contractual KPI’s and pharmacovigilance requirements.
• Provide other ongoing administrative help and support to Program Manager as needed
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Prepare supporting billing information for invoices to patients reconciling production data to invoice to ensure completeness.
• Generate and submit supporting back-up to Reviewers/Approvers and make revisions as required.
• Analyze and understand all billing calculations to ensure billing is consistent with contractual terms, escalate billing issues and or concerns to Program Manager
• Performing additional duties to include reconciliation of billing data, data entry, filing and obtaining/organizing supporting documentation including preparation of reports, spreadsheets and dashboards as needed; ensuring monthly timelines and targets are met
• Process and/or obtaining credit card information when required
• Ensure deadlines are met for all reporting and service commitments
• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System
• Participate in Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
• Maintain confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel
• Participate in ongoing internal and/or external continuing education activities
• Complete other tasks as requested

QUALIFICATIONS
• Experience in the healthcare, pharmaceutical or finance industry is an asset
• Experience working with pharmaceutical data is an asset
• Strong customer service, communication, problem solving skills required
• Exceptional interpersonal skills and ability to work independently and as part of a team
• Organized with a high attention to detail
• Excellent verbal and written skills in English
• Ability to work in a high paced environment
• Ability to adapt to change quickly
• Expert knowledge of Microsoft Office (Excel, Word, Outlook)
• Intermediate Excel knowledge preferred; PIVOT, Functions: Lookups, IF statements, Pivot Charts
• Post-secondary education or equivalent

At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individual's purpose, potential and wellbeing.

At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.