Program Delivery Clerk

The Opportunity:

The Student Services and Support Services Branch administers federal and provincial programs that provide financial assistance. This unit is responsible for funding many programs such as the Canada Saskatchewan Integrated Student loan program, full-time loans, part-time loans, Graduate Retention Program, Provincial Training allowance and smaller scholarships such as the Scholarship of Honour and the French Fellowship and Travel Scholarship.

This unit is responsible for the data entry, assessment and verification of clients funded through the Student Loan and Provincial Training Allowance as well as other student financial assistance and grant programs. There are 4 summer student positions in this unit. 2 of the students are returning. They process over 25000 student loan applications, 5000 PTA applications, 10 000 GRP applications and many more. This position is in the call centre however this job does not handle inbound calls from the call centre. There are a dozen student service representatives that answer over 80 000 phone calls annually.

In this position you will:

• Data enter, retrieve, update, review and evaluate applications, forms and other documentation regarding requests for financial assistance.
• Request information and documentation from clients and other sources to amend or correct data on existing loan applications.
• Provide verbal information to co-workers within the branch regarding the status of applications, web consents and files.
• Verification of co-worker’s data entry
• Handle confidential financial assistance information and ensure the security and integrity of client records.

Job Capabilities:

As a public servant, we are seeking someone who:

• Is accountable, takes ownership of their work by contributing to organizational outcomes and demonstrates the corporate values in our Commitment to Excellence.
• Is innovative and seeks out ways for improvement by thinking creatively, identifying new ideas and taking responsible risks.
• Works collaboratively with others to understand, engage and have meaningful dialogue to achieve work outcomes.
• Is inclusive, identifies and is aware of personal bias, and readily seeks out and appreciates diverse perspectives.
• Is adaptable, continuously learns from experience and applies those learnings to new situations.
• Focuses on achieving public service excellence.

Technical Knowledge and Skills:

• Knowledge of applicable acts, regulations, legislation, programs and policies.
• Knowledge of applicable computer hardware and software applications and terminology.
• Knowledge of office and/or administrative procedures, protocols and equipment.
• Knowledge of office filing procedures and systems.
• Knowledge of word processing, databases, and/or spreadsheet software.

As part of our hiring process, the successful candidate will be asked to complete a Financial Management Risk Indicator Screen (such as a credit check). This is required due to the responsibility of the role and its access to Canadian Revenue Agency information. The confidential screening is conducted by a trusted external provider, with the candidate’s consent, and in full compliance with applicable privacy legislation. Further information on this process will be provided during the interview stage.

Job Skills:

• Communication (Level B)
• Critical Thinking (Level A)
• Digital Skills (Level A)
• Interacting with Others (Level A)
• Navigating Ambiguity (Level A)
• Managing Self (Level A)
• Health, Safety and Wellness (Level A)
• Data Literacy (Level A)
• Influence (Level A)
• Political and Organizational Awareness (Level A)
• Managing Organizational Resources (Level B)
  

Learn more about the Government of Saskatchewan’s Capabilities and Skills Framework here.

What We Offer:

• Dynamic and challenging work
• Competitive salary
• Comprehensive benefits package including pension
• Vacation, scheduled days off, and other types of leave
• Inclusive work environments
• Career growth, development, and advancement opportunities
• Flexible work arrangements
  
  

Our Commitment to Excellence:

The Government of Saskatchewan upholds deep-rooted values of Respect and Integrity, Serving Citizens, Excellence and Innovation, and Acting as One Team.

The Government of Saskatchewan provides the services, programs and supports the people of Saskatchewan need. We deliver on the Saskatchewan Plan for Growth to build a strong economy, strong communities and strong families, ultimately building a stronger Saskatchewan. Dedicated to service excellence, we demonstrate innovation, collaboration and transparency, practice effective and accountable use of resources and promote engagement and leadership at all levels.